profile-img

Rana Adel Elakyabie

Senior payroll accountant at Premier Services and Recruitment

Agouza, Giza, Egypt

Work Experience

  • Payroll SupervisorFull Time

    Raya Contact Center

    Oct 2021 - Present -3 yrs, 9 months

    Egypt , Giza

    • Job Details:● Supervise on Payroll team member, and responsible for their performance and objectives. ● Ensures the implementation of any payroll related changes ● Audits on the personnel tracking sheets: contracts, social insurance ● Revise Debit Notes issued by Raya Holding and Raya Customer Experience to be signed by the HR Director ● Ensure the compilation of payroll related data from Operations dep. Direct managers.
  • Premier Services And Recruitment

    • Payroll SupervisorFull Time

      Nov 2019 - Oct 2021 -1 yr, 11 months

      Egypt , Cairo

      • Job Details:● Supervise Payroll staff and fill in for the manager as needed and prepare work schedules to ensure appropriate coverage. ● Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors. ● Provide guidance to and shares knowledge with colleagues/team members relating to their own specialization. ● Defines standards and reusable approaches within the Payroll operational framework. ● Train team members on new or enhanced operating procedures and policies. ● Identify process improvement initiatives and define standards for new processes. ● Cover for team members in a back-up role for vacation and/or high-volume work efforts. ● Approve and release manual off-cycle check payments. ● Implement quality control measures.
    • Senior payroll accountantFull Time

      Apr 2019 - Present -6 yrs, 3 months

      Egypt , Cairo

      • Job Details:*Monitoring a team from 5 members *Try to support the team with their obstacles *coolect the reports a send it monthly to the Supervisor and the head section *Deal with arount 25 clients such as Equant, Maersk, Vodafone... Etc.
    • Payroll accountantFull Time

      Jul 2017 - Mar 2019 -1 yr, 8 months

      Egypt

      • Job Details:• Handling the payroll for different clients such as (Maersk,Emarat Masr,Universal ,Outotec....etc) •Prepare and balance all payroll batches to be run on HITs. • Maintain the filing system for the current & resigned employees. • Create and maintain personnel records and maintain the employee database system • Handle social and health insurance for the entire staff • Process monthly payroll and perform annual payroll tax reconciliation • Handle employee contracts, including their renewal and/or termination • Schedule bank payments or hand out pay checks directly to employee
  • HR SpecialistFull Time

    Smart City Schools

    Jun 2015 - Jul 2017 -2 yrs, 1 month

    Egypt , Giza

    • customer care rep.Full Time

      Vodafone Egypt

      Nov 2014 - Feb 2015 -3 months

      Egypt , Cairo

      • Job Details:Providing guidance in areas of professional matters as requested or needed. Applying FCR concept for all customer’s inquires. Prioritizing and achieving multiple tasks, establishing and meeting deadlines. Follow up all customers related issues and provide timely feedback to Vodafone Egypt High Customers. Adhere to Customer Operations Department policies and procedures. Provide customers with superior recommendations and actions, and be a driver for customer’s satisfaction and Loyalty. Perform standardized activities and tasks efficiently and effectively. Pro-actively reinforce Vodafone’s customer care proposition during all contacts. Handle and retain all the customers’ complaints within the SLA. Handle all USB and mobile internet basic trouble shooting related issues. Supporting corporate queue by handling SME authorized and end-users inquires. Supporting collection queue by handling collections inquires and bills explanation. Explore the required negotiation skills for making payments' deals when needed. Create a smooth communication channel with different departments to resolve customer problems and requests when needed in a highly professional manner. Applicable directly coordinate with customers to assist them with any questions or issues arising from their use of Vodafone’s business solutions and hardware. Implement high quality standards of Customer.
    • Education

      • BA in English

        Cairo University (CU)

        Jan 2004 - Jan 2008 - 4 yr

      • High School - Thanaweya Amma

        El Goahr

        Jan 2004 

      Achievements

      I put a system for my x company so we can review Alico bill quarterly in an easily way to calculate the cost of each employee correctly

      Skills

      • personnel specialist
      • Microsoft Excel
      • Internet
      • Customer Care

      Languages

      • English

        Fluent
      • Arabic

        Advanced

      Training & Certifications

      • General Eng. couurses

        AmidEast center·2014
      • excel

        New Horizone·2012
      • labor law

        CAME centre·2012
      • HR diploma

        2011
      Share this Profile