Rana abdallah sayed

Customer Success ManagerFull Time

• Job Details: Keep clients engaged and regularly use products  Build customer loyalty and reduce churn  Keep a "high-level view" of the entire support process  Advocate for customers  Foster a customer-centric team environment  Resolve customer issues.

Customer Success Manager ( Account Manager)Full Time

• Job Details:I started working as Corporate Relationship manager in Dopay Global Processing Center Company (Banking and financial institution) at AUC “The Greek Campus from 20 August 2015 till now. 1. Open corporate accounts in attijariwafa bank by reviewing the validity about the documents as per the company type. 2. Set the meeting with the client to open the account in any branch of attijariwafa or in the owner`s company. 3. Get the IDs from the owner and extract the application form after checking the availability of the ID if its broken or expired. 4. Handle the customer`s complaints and Helping to build good customer relations. 5. Confer with customers by telephone or in person to provide information about products and services, to take orders or cancel accounts. 6. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments. 7. Determine charges for services requested, collect deposits or payments, and/or arrange for billing. 8. Helping to build good customer relations. 9. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Quality Assurance SpecialistFull Time

• Job Details:• Monitoring calls • Assess agent performance • Competitor call center analysis • Design evaluation programs