Basic Info

Rana sayed

3 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer service representative at Commercial international bank

Experience Details

Customer service representative

Banking

Experienced (Non-Manager)

N/A


Company Details

Commercial international bank

Giza, Egypt

More then 1000 employees

Banking, Consumer Services

N/A

Sep 2012 to present (4 years 3 months)
Quality assurance and Team leader at Dopay international " Banking and financial institution"

Experience Details

Quality assurance and Team leader

Banking, Education/Teaching, Training/Instructor

Experienced (Non-Manager)

I started working as Quality assurance officer and team leader in Dopay Global processing center
(Banking and financial institution) at AUC “The Greek Campus from 20 August 2015 till now.
• Evaluate the agent`s performance by mentoring their calls.
• Make side by side and coaching about their communication skills and their attitude within the call.
• Provide coaching, monitoring and feedback to agents on gaps in skills and knowledge as needed.
• Responsible for training such as “product knowledge and soft skills “.

.


Company Details

Dopay international " Banking and financial institution"

Cairo egypt, Egypt

11-50 employees

Banking, Consumer Services , Financial Services

www.dopay.com

Aug 2015 to present (1 year 4 months)
Customer service representative (intern) at CIB

Experience Details

Customer service representative (intern)

Banking

Student

Handle all customers inquire within required time frame while maintaining courtesy and professionalism.


Company Details

CIB (multinational)

gizah, Egypt

More than 1000 employees

Banking, Retail

www.cibeg.com

Jul 2011 to Aug 2011 (1 month)
As a customer service representative. (intern) at CIB

Experience Details

As a customer service representative. (intern)

Business Development, Banking

Entry Level

Adhere to customer satisfaction standards and service indicators.
Handle all customers inquire within required time frame while maintaining courtesy and professionalism.


Company Details

CIB

Haram, Egypt

N/A

Financial Services

N/A

Jul 2010 to Jul 2010 (1 month)
Accountant (intern) at MISR PETROLEUM COMPANY

Experience Details

Accountant (intern)

Accounting/Finance

Entry Level

N/A


Company Details

MISR PETROLEUM COMPANY

Cairo, Egypt

More than 1000 employees

Accounting and Auditing Services

N/A

Aug 2009 to Sep 2009 (1 month)
Customer service representative (intern) at \NATIONAL BANK OF ABU DHABI

Experience Details

Customer service representative (intern)

Banking

Entry Level

N/A


Company Details

\NATIONAL BANK OF ABU DHABI

Giza, Egypt

501-1000 employees

Banking

N/A

Jun 2009 to Jul 2009 (1 month)

Education

Bachelor's Degree in bussnies administration

Education Details

Bachelor's Degree

bussnies administration , bussnies administration banking section

Sadat Academy for Management Sciences, Egypt

C / Good / 65 - 75%

N/A

N/A

Sadat Academy for Management Sciences
2008 - 2012
Bachelor's Degree in business adminsitartion

Education Details

Bachelor's Degree

business adminsitartion, banking

Sadat Academy for Management Sciences, Egypt

C / Good / 65 - 75%

N/A

N/A

Sadat Academy for Management Sciences
2008 - 2012
Business Administration in banking , business administration

Education Details

Business Administration

banking , business administration

Sadat Academy for Management Sciences, Egypt

C / Good / 65 - 75%

N/A

N/A

Sadat Academy for Management Sciences
2008 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

fadel modern school

Egypt

2008

A / Excellent / 85 -100%

N/A

fadel modern school
2008

Certifications

Certificate details

General English

Mar 2015

A+

N/A

N/A

AUC

N/A

Certificate details

Business administration Diploma

Jul 2015

B

N/A

N/A

Auc

N/A

Training and Courses

Training/Course Details

General English

Mar 2015

AUC

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountantAccountingAccounting And Auditing ServicesArabicAs A Customer Service Representative.BankingBanking , Business AdministrationBusinessBusiness Administration DiplomaBusiness AdminsitartionBussnies AdministrationBussnies Administration Banking SectionCIBCommunicatorConsumer ServicesCustomer Service RepresentativeCustomer-orientedEnglishFinanceFinancial ServicesGeneral EnglishHard Work - Creative - Work Underpreasure - Solve ProblemHard WorkerInsuranceLeaderNegotiatorPresentableProblem SolverPunctuationQuality Assurance And Team LeaderRetailTeam Work

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Fields of Expertise

customer service representative

customer service representative

: Expert

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Communicator, Hard worker, Negotiator, Customer-oriented

Online Presence

ranaabdallah56@yahoo.comranaabdallah83@yahoo.com ranaabdallah56@yahoo.com

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