Rana Saied Moharam

Teaching AssistantPart Time

• Job Details:● Enhanced Student Learning: Facilitated application of lecture concepts through engaging online and offline tutorials. ● Streamlined Grading Process: Developed and implemented new tracking sheets, improving efficiency in evaluating 800+ student grades per semester. ● Streamlined assessment: Evaluation for 250 students per semester, After ensuring they understand the evaluation points ensuring efficient student progress and performance.

Operations SpecialistFull Time

• Job Details:• Handled multiple support platforms to efficiently address customer inquiries and provide timely solutions. • Documented Customer Success Activities to gather data for partner analysis and reporting. • Conducted thorough investigation of customer problems, collected question messages, and built a comprehensive history of customer interactions. • Determined the root causes of issues to develop effective solutions and improve customer satisfaction. • Created new tracker sheets to streamline progress tracking and ensure efficient workflow management. • Prepared documents outlining workflow steps to enhance team collaboration and promote consistency in operations. • Collected and analyzed customer data for marketing purposes, contributing to targeted campaigns and customer segmentation strategies.

Marketing & Sales SpecialistFull Time

• Job Details:• Created and managed a Facebook page and Instagram account to establish an online presence and engage with the target audience. • Implemented social media strategy to ensure consistent branding and messaging across Facebook and Instagram platforms. • Designed visually appealing posts using Canva to maximize engagement and drive traffic to company profiles. • Developed and executed telemarketing and lead generation strategies to generate sales leads and drive revenue growth. • Planned sales strategies, including identifying target markets, creating sales scripts, and implementing follow-up processes. • Established the company's presence on Facebook and other relevant social networking sites to expand brand awareness and reach. • Created a comprehensive company profile highlighting key offerings, competitive advantages, and value proposition.