Rana Saad addin

IT-Specialist IT-Security (LIA Internship)

• Job Details:Delivered on-site and remote technical support for employees across multiple companies, resolving issues related to internet connectivity, software, and hardware. Installed and configured Microsoft Office, Sophos Firewall, and other business-critical applications. Utilized Active Directory (AD) to manage user accounts, group policies, and access permissions efficiently. Used TeamViewer for secure remote desktop support, enabling rapid troubleshooting and assistance. Diagnosed and resolved network issues, server/client errors, printer malfunctions, and hardware failures to ensure operational continuity. Set up and secured routers, access points, and servers with a focus on proper configuration and protection against unauthorized access. Prioritized system performance, network stability, and adherence to cybersecurity best practices.

Home Care Assistant

• Job Details:Assisted elderly clients who were unable to perform their daily care tasks independently, ensuring their comfort and well-being.

Study Supervisor

• Job Details:Provided academic support to refugee students across all subjects to help them succeed in their studies. Assisted students in understanding curriculum content, improving language skills, and completing assignments. Fostered a supportive and inclusive learning environment tailored to the needs of students from diverse backgrounds. Collaborated with teachers and school staff to monitor student progress and address learning challenges.