Rana Gamal

Kandil Glass

• Senior Human Resources SpecialistFull Time

  Jan 2021 - Oct 2022 -1 yr, 9 months

  • Job Details:• Responsible for Recruitment starting from job post, and interviews till the hiring and onboarding. • Responsible for the personnel, attendance, and payroll. • Prepare and update employment records related to hiring, transferring, promoting, and terminating. • Explain human resources policies, procedures, laws, and standards to new and existing employees. • Ensure new hire paperwork is completed and processed. • Inform job applicants of job duties, responsibilities, benefits, schedules, working conditions, promotion opportunities, etc. • Address any employment relations issues, such as work complaints and harassment allegations. • Process all personnel action forms and ensure proper approval. • Implement the organization’s recruiting strategy. • Responsible for training and development in the organization. • Update the organizational structure and be responsible for job analysis.
• Voice of the Customer (VOC) and Project Manager AssistantFull Time

  Apr 2019 - Jan 2021 -1 yr, 9 months

  Egypt

  • Job Details:VOC: • Capture the “Voice of Customers - VOC” to evaluate the performance of customer value chain from customer point of view through assessing his/her satisfaction about the whole process. • Ensure the proper handling of customers’ complaints through interaction with concerned parties inside the company to the satisfaction of customers and ensure that corrective actions have been taken according to the company SLA. • Run customer satisfaction survey to assess value chain performance. • Channel customer feedback to responsible parties. • Build sustainable relationships of trust through open and interactive communication with customer and departments inside the company. • Deliver monthly report clarifying the analysis of customer feedback. Project Management • Communicate with stakeholders regarding projects needs and goals. • Contribute to the planning and development of projects. • Support the coordination and management of projects. • Research information as required. • Perform administrative tasks, such as scheduling meetings, etc. • Assign and following up on assigned tasks. • Keep track of and report on project progress to the CEO.
• Human Resources and Public Relations SpecialistFull Time

  May 2016 - Feb 2019 -2 yrs, 9 months

  Egypt

  • Job Details:HR and Administration • Responsible for keeping the employees’ records updated, documented, and archived. • Handle the onboarding of new hires. • Handel Job posting, screening and interviewing candidates. • Support in developing Job descriptions and job analysis process. • Coordinate training internally and externally. • Assist in managing the fleet. Public Relations • Plan, implement and manage public relations programs. • Reservation of conference halls and public relations. • Contracting with tourism companies and Hotels. • Managing Mobile lines Account.