RE
Rana Essam
Sr. Officer (B2B) CS Back Office Team at Almosafer, a part of Seera Group
Giza, EgyptWork Experience
Sr. Officer (B2B) CS Back Office Team
Almosafer, a part of Seera Group
Oct 2019 - Present -5 yrs, 8 months
Egypt
- Job Details:Providing the required support and advice for both T1 & T2 LOP agents regarding the actions on the customer's requests, handle contracting requests, confirmation of customer's booking, deal with hotels and airlines for new offers, upgrading the app functions.
Altayyar Agency
Aug 2018 - Sep 2019 -1 yr, 1 month
Egypt
- Job Details:Creating domestic tour plans and pricing them, coordinating with the marketing team to get the marketing plans, offering final tour packages to senior tour operators.
Egypt Air
Mar 2018 - Jul 2018 -4 months
Egypt
- Job Details:Mandatory paid training internship in the public relations sector, learning workflow and assisting public figures and special needs personnel.
Sedni Tour Office
Jun 2017 - Feb 2018 -8 months
Egypt
- Job Details:Creating domestic tour plans and pricing them, coordinating with the marketing team, and implementing approved plans.
Education
Bachelor's Degree in Tourism Studies
Helwan UniversityJan 2019
Skills
- Computer Skills
- Amadeus gds
- Salesforce
- Zendesk
- Microsoft Office (Word, PowerPoint, Excel)
- Galileo gds
- A-Panda
- FreshSales CRM
- Google Workspace
- Public Speaking
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Languages
Arabic
FluentEnglish
Advanced