Rana elfekky – Senior Project Manager/Team Lead at Future Group

Work Experience

Future Group

Jan 2019 - Present -6 yrs, 6 months

Egypt , Cairo

Job Details:- Communicate with clients to understand their needs and explain our company’s value and services. - Build relationship with clients based on trust and respect. - Collaborate with internal departments to facilitate client need fulfillment. - Collect and Analyze data to learn more about consumer behavior. - Keeping accurate records pertaining to account notes. - Maintain updated knowledge of company products and services. - Resolving complaints and preventing additional issues by improving processes. - Identifying industry trends. - Acting as a client advocate with a focus on improving the buyer experience.

Future Group

Jan 2015 - Present -10 yrs, 6 months

Egypt , Giza

Job Details:As a Project Manager I was responsible for a whole team of translators in 10 languages for Google account. ▪ Used to send the projects to the translators via mail, and through the system, and organize them on online excel sheets, and track their commitment to the deadlines. ▪ Put their tasks on the system, initiate the purchase orders. ▪ Send reminders to the translators and keep tracking their progress to make sure all projects are done on time. ▪ Handle any communications with the client, keep them updated with our progress on each level to maintain our credibility. ▪ As a senior project manager and a team lead, I manage other project managers handling Google account and other variable accounts. ▪ Manage the quality of the account and try to enhance it as much as possible

Aug 2013 - Dec 2014 -1 yr, 4 months

Egypt , Cairo

Job Details:o Started as a teacher assistant in the senior class and then got promoted to the main teacher, was responsible for around 15 kids, managed the team of the class which consisted of an assistant and a nanny. o Planning, preparing and delivering lessons, recording and monitoring a students’ attendance. o Devising and writing new curriculum and materials. Managing pupils’ behavior in the classroom and other premises. o Keeping accurate administrative records of a child’s development and progress and carrying out assessments. o Breaking classrooms down into smaller groups based on abilities