Basic Info

Ramy Zaky

11 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Training Manager at Concorde EL Salam Hotel Sharm El Sheikh

Experience Details

Training Manager

Human Resources

Manager

- Training Needs Analysis for all hotel departments
- Designing and conducting Training programs that close the performance gap
- Scheduling and coordinating all trainings for one year plan
- Supervising the on-job training in hotel
- In cooperation with H&S Engineer, we coordinate H&S Training
- Keeping the Hotel Employee Training Database is up to date
- Keeping the Hotel Employee Training Card is up to date
- Evaluating all Trainings
- Coordinating Language Training in house( English & Russian)
- Designing & Conducting MS. Office courses (Word, Excel and PowerPoint) for the
Supervisory Level
- Make yearly Budget and Specify the yearly desired training hours ( Last year 31000 Hours) for training department
Additional Tasks
- Participating in designing Organization chart and levels of benefits
- Reviewing and completing the Job Description for all Positions in Hotel
- Taking care of Recruitment starting from calling Recruitment agencies, coordinating their
transportation to Sharm, Making Screening interview and checking references for them
- Checking Mystery Phone calls for ensuring standards are met


Company Details

Concorde EL Salam Hotel Sharm El Sheikh

South Sinai, Egypt

501-1000 employees

Hospitality/Hotels

N/A

Apr 2015 to present (2 years 9 months)
Training Manager at Supreme

Experience Details

Training Manager

Human Resources

Manager

N/A


Company Details

Supreme

Cairo, Egypt

101-500 employees

Food Services/Restaurants/Catering

N/A

Aug 2014 to Apr 2015 (8 months)
Asst. Training Manager at Sultan Garden Resort Sharm El Sheikh

Experience Details

Asst. Training Manager

Human Resources

Experienced (Non-Manager)

N/A


Company Details

Sultan Garden Resort Sharm El Sheikh

South Sinai, Egypt

501-1000 employees

Hospitality/Hotels

www.sultangardens.com

Mar 2013 to Aug 2014 (1 year 5 months)
Training Manager at ICEMAN

Experience Details

Training Manager

Human Resources

Manager

N/A


Company Details

ICEMAN

Giza, Egypt

More than 1000 employees

Food and Beverage Production

N/A

Oct 2011 to Mar 2014 (2 years 5 months)
Customer Care Training Manager at Yellow Pages Egypt

Experience Details

Customer Care Training Manager

Human Resources

Manager

N/A


Company Details

Yellow Pages Egypt

Cairo, Egypt

101-500 employees

Marketing and Advertising

yellow.com.eg

Dec 2009 to Sep 2011 (1 year 9 months)

Achievements


- Designing and Creating the Hotel Business Development Plan 2017
- Creating the suitable strategies to achieve Training departments KPIs
- Getting Guest satisfaction 80% in 2016 while it was 60% in 2015
- Improving Hotel Position on Trip Adviser from 85 to be 63


- Participating in designing Organization chart and levels of benefits
- Reviewing and completing the Job Description for all Positions in Hotel
- Make yearly Budget and Specify the yearly desired training hours ( Last year 31000 Hours) for training department


Education

BA in Faculty of Arts English Department

Education Details

BA

Faculty of Arts English Department

Helwan University, Egypt

Not specified

N/A

N/A

Helwan University
1996 - 2000
High School - Other

High School Details

Other

Bahtim Arabic Highschool

Egypt

1996

B / Very Good / 75 - 85%

N/A

Bahtim Arabic Highschool
1996

Certifications

BBSA
Jul 2002

Certificate details

BBSA

Jul 2002

N/A

N/A

N/A

Future Generation Foundation

N/A

BA of Arts
Jun 2000

Certificate details

BA of Arts

Jun 2000

63 out of 100

N/A

N/A

Helwan University

N/A

Training and Courses

Training/Course Details

Human Resources Diploma

May 2017

AUC

- Recruitment & Selections - Training & Development - Performance Appraisal Management System - Compensations & Benefits - Employee Relations & Labor Law - Human Resources Information System - Graduation Project

Training/Course Details

Leadership

Mar 2013

Egyptian Federation of Tourisim

N/A

Jobseeker photo

Profile Skills and Keywords

ArabicAsst. Training ManagerBA Of ArtsBBSABusiness PlanningCateringCreativeCustomer Care Training ManagerEnglishFaculty Of Arts English DepartmentFinancial SkillsFood And Beverage ProductionFood ServicesFrenchHospitalityHotelsHuman ResourcesHuman Resources DiplomaLeaderLeadershipMarketing And AdvertisingMicrosoft ExcelMicrosoft WordOrganizerPlannerPresenterReadingRestaurantsRussianTraining ManagerTraining SkillsTravilingWatching Movies

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Russian

Russian

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

More than 7 years

Fields of Expertise

Human Resources

Human Resources

: Expert

: Extreme - I love it!

:

More than 7 years

Training Skills

Training Skills

: Expert

: Extreme - I love it!

:

More than 7 years

Business Planning

Business Planning

: Advanced

: High

:

3-5 years

Financial Skills

Financial Skills

: Intermediate

: High

:

More than 7 years

Key Skills

Leader, Planner, Presenter, Creative, Organizer

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