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Ramy Samaan

Customer Service & Retail Representative

Alexandria, Egypt

Work Experience

  • Customer Service & Retail RepresentativeFull Time

    Arab Investment Bank

    Mar 2012 - Jan 2014 -1 yr, 10 months

    Egypt , Cairo

    • Job Details:Receipt / Dispersal of cash. - Process transactions as per policy. Balance cash position at the end of the day. Understanding of financial transactions (Debit, Credit). Processing PDCs cheques. Experience in cheque clearing (Inward/Outward cheques, In-house cheque) Customer interaction for all account servicing activities. Cross sell all Deposit & Liability products/services offered by the Bank. Sound knowledge of all Retail products/services. Integrity/responsibility to manage cash. Handled Personal Loans; Deal with Accounts; Payroll accounts; Credit Transaction processing skills Good Communication skills.
  • Senior Sales OfficerFull Time

    National Bank Of Abu Dhabi ( NBAD)

    Mar 2011 - Jan 2012 -10 months

    United Arab Emirates , Abu Dhabi

    • Job Details:Handled Personal Loans; Deal with Accounts; Payroll accounts; Credit Cards. Maintain records of existing & new customers to follow up on their requirements. To market company's online subscription to all eligible account holders & personal loan holders. Provide excellent service to achieve customer loyalty. Process all product requests for existing & new clients with complete documentation.
  • Sales SupervisorFull Time

    Emirates NBD Bank

    Aug 2008 - Jun 2010 -1 yr, 10 months

    Egypt , Cairo

    • Job Details:Payroll (Opening) accounts; credit Cards; SME and Personal Loans. Handled Personal Loans; Deal with Accounts; Payroll accounts; Credit Cards; SME (Small medium enterprises). Deal with multicultural and high network client to deliver high quality of services, resolve their complaints -quires through effective convincing and ensure customer satisfaction. Assisted customers regarding inquires on banks and services. Work with standard system through standard policy of the bank management. Working through the team work
  • Sales RepFull Time

    Citi Bank

    Oct 2007 - Jul 2008 -9 months

    United Arab Emirates , Abu Dhabi

    • Job Details: Experience more than four years in sales and marketing.  Professional and presentable, sales performance capabilities.  Good Relations ship and communication skills.  Ability to manage accounts.  Strong business development skills.  Target oriented and focused on short and long terms goals.  Ability to set targets and act accordingly.  Ability to coordinate with team members
  • Education

    • MBA in Accounting

      Hillford University

      Jan 2013 - Jan 2013 - 0 Month

    • BA, in Accounting

      Assiut University (AUN)

      Jan 1998 - Jan 2005 - 7 yr

    • High School - Thanaweya Amma

      Tariq Ibn Zeyad

      Jan 1997 

    Skills

    • Microsoft Office
    • Microsoft Outlook
    • Bank Software
    • Customer Service
    • Supervisor
    • Teller / Bank Cashier

    Languages

    • Arabic

      Fluent
    • English

      Fluent

    Training & Certifications

    • Anti money Laundry

      Emirates NBD , Al MAsraf·2013
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