
Ramy Samaan
Customer Service & Retail Representative
Alexandria, EgyptWork Experience
Customer Service & Retail RepresentativeFull Time
- Job Details:Receipt / Dispersal of cash. - Process transactions as per policy. Balance cash position at the end of the day. Understanding of financial transactions (Debit, Credit). Processing PDCs cheques. Experience in cheque clearing (Inward/Outward cheques, In-house cheque) Customer interaction for all account servicing activities. Cross sell all Deposit & Liability products/services offered by the Bank. Sound knowledge of all Retail products/services. Integrity/responsibility to manage cash. Handled Personal Loans; Deal with Accounts; Payroll accounts; Credit Transaction processing skills Good Communication skills.
Senior Sales OfficerFull Time
National Bank Of Abu Dhabi ( NBAD)
Mar 2011 - Jan 2012 -10 months
United Arab Emirates , Abu Dhabi
- Job Details:Handled Personal Loans; Deal with Accounts; Payroll accounts; Credit Cards. Maintain records of existing & new customers to follow up on their requirements. To market company's online subscription to all eligible account holders & personal loan holders. Provide excellent service to achieve customer loyalty. Process all product requests for existing & new clients with complete documentation.
Sales SupervisorFull Time
- Job Details:Payroll (Opening) accounts; credit Cards; SME and Personal Loans. Handled Personal Loans; Deal with Accounts; Payroll accounts; Credit Cards; SME (Small medium enterprises). Deal with multicultural and high network client to deliver high quality of services, resolve their complaints -quires through effective convincing and ensure customer satisfaction. Assisted customers regarding inquires on banks and services. Work with standard system through standard policy of the bank management. Working through the team work
Sales RepFull Time
Citi Bank
Oct 2007 - Jul 2008 -9 months
United Arab Emirates , Abu Dhabi
- Job Details: Experience more than four years in sales and marketing. Professional and presentable, sales performance capabilities. Good Relations ship and communication skills. Ability to manage accounts. Strong business development skills. Target oriented and focused on short and long terms goals. Ability to set targets and act accordingly. Ability to coordinate with team members
Education
MBA in Accounting
Hillford UniversityJan 2013 - Jan 2013 - 0 Month
BA, in Accounting
Assiut University (AUN)Jan 1998 - Jan 2005 - 7 yr
High School - Thanaweya Amma
Tariq Ibn ZeyadJan 1997
Skills
Languages
Arabic
FluentEnglish
Fluent
Training & Certifications
Anti money Laundry
Emirates NBD , Al MAsraf·2013