Ramy Raafat Habib

Technical support at Contact

Heliopolis, Cairo, Egypt

Dell EMC

May 2018 - Present -7 yrs, 2 months

Egypt , Cairo

Job Details:Supervises monitors and coordinates the daily activities of the workflow and call queues in an assigned work area. Collaborates daily with other Managers on Duty across functional, partners, and customers to complete objectives. Uses defined protocols and independent judgment to properly escalate more complex issues to appropriate resource or department manager in order to resolve customer issues in the most expedient manner possible. Develops and directs work schedules and monitors workflow to achieve established goals and objectives. Receives assignments in the form of objectives.

Dell EMC

May 2015 - May 2018 -3 yrs

Egypt , Cairo

Vodafone Egypt

Jun 2014 - Sep 2014 -3 months

Egypt , Cairo

Job Details:Providing help in resolving technical issues to customers using internet services whether on landline or mobile phones (2G/3G/4G)

Oct 2013 - Present -11 yrs, 9 months

Egypt

Technical Diploma in Cloud Architecture
Information Technology Institute (ITI)
Jan 2014 - Jan 2015 - 1 Year
Bachelor's Degree in Engineering
Helwan University
Jan 2008 - Jan 2013 - 5 yr
High School - Thanaweya Amma
Saint Fatima Language School
Jan 2008

in university , i studied web development and web design and i entered a competition with being the head of the web application section and i won