Basic Info

Ramy Abdelmalk

5 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

IT Specialist at IVAS

Experience Details

IT Specialist

IT/Software Development

Experienced (Non-Manager)

- Administrate and support of Window server 2012 including Active Directory, Group Policy, LAN,WAN, DNS, DHCP, File Server administration and support .
- Manage Active Directory of users, create accounts and set up e-mail in Microsoft Exchange .
- Maintenance of Network System Component [Window server, cyberoam firewall, Cisco Switches, Access points, and Adsl routers] .
- Manage network asset (computers, printers, etc) .


Company Details

IVAS

Giza, Egypt

101-500 employees

Business Services - Other

www.ivas.com.eg

Jan 2016 to present (1 year 3 months)
IT HelpDesk Support at IVAS

Experience Details

IT HelpDesk Support

Customer Service/Support

Experienced (Non-Manager)

- Configuring and managing backup & restore Mail and Data .
- Troubleshooting hardware, software & end users problems .
- Setup and installation of all new field laptops and PC .
- Provide first support for LAN administration .


Company Details

IVAS

Giza, Egypt

101-500 employees

Engineering Services

www.ivas.com.eg

Jun 2015 to Jan 2016 (7 months)
Technical Support First and Second Line at TEData

Experience Details

Technical Support First and Second Line

Installation/Maintenance/Repair

Experienced (Non-Manager)

- Working as a first line technical support for Internet ADSL Services .
- Troubleshooting customer’s problems over phone .
- Interfaces directly with customers outbound calls and Level 3 Support to solve it .
- Ensure problem is solved in line within defined SLA .


Company Details

TEData

Giza, Egypt

More than 1000 employees

Information Technology Services, Internet/E-commerce

www.tedata.net

Apr 2013 to Jan 2015 (1 year 9 months)
Junior Network Engineer at Armed Forces

Experience Details

Junior Network Engineer

IT/Software Development, Engineering - Telecom/Technology

Experienced (Non-Manager)

- Install and configure LAN and WAN devices , cabling network or server devices .
- Configure (Active Directory – DHCP – DNS) .
- Networking troubleshooting & solving most of common problems .
- Manage the day-to-day operations of Enterprise network infrastructure .


Company Details

Armed Forces

Egypt

More than 1000 employees

Government

N/A

Oct 2010 to Apr 2013 (2 years 6 months)
Site Engineer at Orascom Trading

Experience Details

Site Engineer

Engineering - Telecom/Technology

Entry Level

Troubleshoot Alarm using various system, like GSM OSS-RC Citrix Environments .
- Configure new BTS sites, BSC and troubleshoot BTS alarms .
- Handles and monitor all external power alarms for Ericsson, Nokia and Huawei M2000 .


Company Details

Orascom Trading

Maddi, Egypt

More than 1000 employees

Engineering Services

N/A

Jun 2009 to Jul 2010 (1 year 1 month)

Achievements


Certificate of Appreciation from My Faculty

Education

Technical Diploma in Diploma of System Administration and Information Security

Education Details

Technical Diploma

Diploma of System Administration and Information Security

Ministry Of Communications and Information Technology, Egypt

A / Excellent / 85 -100%

CEH : Certified Ethical Hacker Version 8 MCSE : Microsoft Certified Solutions Expert MCSA : Microsoft Certified Solutions Associate

N/A

Ministry Of Communications and Information Technology
2014 - 2015
BSC in Faculty of Engineering, Communication and Electronics Dept.

Education Details

BSC

Faculty of Engineering, Communication and Electronics Dept.

Modern Academy for engineering and technology, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Modern Academy for engineering and technology
2004 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

High School

Egypt

2003

A / Excellent / 85 -100%

N/A

High School
2003

Certifications

CCNA
Mar 2014

Certificate details

CCNA

Mar 2014

N/A

N/A

CISCO ID: CSCO12855169

CISCO

N/A

Certificate details

CEH : Certified Ethical Hacker Version 8

Mar 2014

N/A

N/A

EC-Council License: ECC-30724925

Excellent

- Securing the internal networ

Certificate details

MCSE : Microsoft Certified Solutions Expert

Apr 2014

N/A

N/A

License MS ID: MS0610082052

Excellent

- Designing and Implementing a Server Infrastructure.
- Implementing an Advanced Server Infrastructure.

Certificate details

MCSA : Microsoft Certified Solutions Associate

May 2014

N/A

N/A

License MS ID: MS0610082052

Excellent

- Installing and Configuring Windows Server 2012.
- Administering Windows Server 2012.
- Configuring Advanced Windows Server 2012 Services.

Training and Courses

Training/Course Details

GSM & GPRS

Jul 2007

Jelcom

N/A

Training/Course Details

CDMA & UMTS

Jul 2008

Jelcom

N/A

CCNA at Jelcom
Jul 2009

Training/Course Details

CCNA

Jul 2009

Jelcom

N/A

Training/Course Details

MATLAB

Jul 2008

Cairo University

N/A

Training/Course Details

CCNP -Implementing Cisco IP Routing (300-101).

May 2015

YAT

Implementing Cisco IP Routing (300-101).

This profile is fresh!
Last update 1 days ago.

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Profile Skills and Keywords

AdaptiveBusiness Services - OtherCCNACCNP -Implementing Cisco IP Routing (300-101).CDMA & UMTSCEH : Certified Ethical Hacker Version 8CreativeCustomer ServiceDiploma Of System Administration And Information SecurityE-commerceEngineering ServicesEnglishFaculty Of Engineering, Communication And Electronics Dept.FlexibleGSMGSM & GPRSGovernmentHard WorkerITIT , NetworkIT HelpDesk SupportIT SpecialistInformation Technology ServicesInstallationInternetJunior Network EngineerLeaderMATLABMCSA : Microsoft Certified Solutions AssociateMCSE : Microsoft Certified Solutions ExpertMaintenanceRepairSite EngineerSocialSoftware DevelopmentSupportTeam WorkTech.Support.EngTechnical SupportTechnical Support First And Second LineTelcecom EngineerWork

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Advanced

Tools and Technologies

GSM

GSM

: Expert

: Extreme - I love it!

:

Less than 1 year

CCNA

CCNA

: Expert

: Extreme - I love it!

:

Less than 1 year

Technical Support

Technical Support

: Expert

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

IT , Network

IT , Network

: Expert

: Extreme - I love it!

:

3-5 years

Tech.Support.Eng

Tech.Support.Eng

: Expert

: Extreme - I love it!

:

3-5 years

Telcecom engineer

Telcecom engineer

: Expert

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Hard worker, Creative, Flexible / Adaptive, Social

Online Presence

ramyonline2013ramyonline2003@gmail.com

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