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Ramy Magdy Wadie Abdelmalk

System Administrator at IVAS

New Cairo, Cairo, Egypt

Work Experience

  • Senior System AdministratorFull Time

    Property Finder Group

    Feb 2019 - Present -6 yrs, 5 months

    • Job Details:Administrate company’s servers like call center (3cx), Fortigate, Gmail Admin console , Onelogin console and helpdesk system (ManageEngine Service Desk). • Manage and mentor junior IT staff. • Collaborate with other departments to provide technical support and solutions. • Ensure and secure the IT systems and services from any vulnerabilities or cyber attack. • Oversew the day-to-day operations of the company's IT infrastructure equipment, and software applications. • Helping users with their IT problems this can involve troubleshooting problems, providing training, and installing software.
  • IVAS

    • System AdministratorFull Time

      Jun 2016 - Present -9 yrs, 1 month

      Egypt , Giza

      • Job Details:- Managing Servers (DC- File Share – Backup- WSUS) All 2012 R2 - Environment. - Managing Sophos & Cisco ASA firewall (Integration & VPN). - Managing Kaspersky Security Server. - Administering Network Asset (Cisco lan , unifi Access, Leased line and Adsl Line). - Managing Outlook by using (Office 365) cloud system. - Install and configure VMware (ESXi- vsphere- vcenter). - Installing and configuring Hyper-V Server 2012. managing virtual machines. - Managing and configuring Finger Print System. - Managing help-desk technicians by using third party tool (ManageEngine Service Desk).
    • IT SpecialistFull Time

      Jun 2015 - Jun 2016 -1 yr

      Egypt , Giza

      • Job Details:- Troubleshooting hardware, software & end user’s problems. - Provide first support for LAN administration. - Manage daily operations of the IT department. - Document problem, reasons, solution, and avoidance methods.
  • Technical Support First and Second Line Full Time

    TEData

    Apr 2013 - Jan 2015 -1 yr, 9 months

    Egypt , Giza

    • Job Details:- Working as a first line technical support for Internet ADSL Services . - Troubleshooting customer’s problems over phone . - Interfaces directly with customers outbound calls and Level 3 Support to solve it . - Ensure problem is solved in line within defined SLA .
  • Junior Network EngineerFull Time

    Armed Forces

    Oct 2010 - Apr 2013 -2 yrs, 6 months

    Egypt

    • Job Details:- Install and configure LAN and WAN devices , cabling network or server devices . - Configure (Active Directory – DHCP – DNS) . - Networking troubleshooting & solving most of common problems . - Manage the day-to-day operations of Enterprise network infrastructure .
  • Education

    • Technical Diploma in Diploma of System Administration and Information Security

      Ministry Of Communications and Information Technology

      Jan 2014 - Jan 2015 - 1 Year

    • BSC in Faculty of Engineering, Communication and Electronics Dept.

      Modern Academy for Engineering and Technology (MIS)

      Jan 2004 - Jan 2009 - 5 yr

    • High School - Thanaweya Amma

      High School

      Jan 2003 

    Achievements

    Certificate of Appreciation from My Faculty

    Skills

    • Tech.Support.Eng
    • IT , Network
    • Telcecom engineer
    • GSM
    • CCNA
    • Technical Support

    Languages

    • English

      Advanced

    Training & Certifications

    • VMware vSphere 5.5

      2017
    • MCSA : Microsoft Certified Solutions Associate

      Excellent·2014
    • CCNA

      CISCO·2014
    • CEH : Certified Ethical Hacker Version 8

      Excellent·2014
    • CCNA

      Jelcom·2009
    • CDMA & UMTS

      Jelcom·2008
    • MATLAB

      Cairo University·2008
    • GSM & GPRS

      Jelcom·2007
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