
Ramy Magdy Wadie Abdelmalk
System Administrator at IVAS
New Cairo, Cairo, EgyptWork Experience
Senior System AdministratorFull Time
Feb 2019 - Present -6 yrs, 5 months
- Job Details:Administrate company’s servers like call center (3cx), Fortigate, Gmail Admin console , Onelogin console and helpdesk system (ManageEngine Service Desk). • Manage and mentor junior IT staff. • Collaborate with other departments to provide technical support and solutions. • Ensure and secure the IT systems and services from any vulnerabilities or cyber attack. • Oversew the day-to-day operations of the company's IT infrastructure equipment, and software applications. • Helping users with their IT problems this can involve troubleshooting problems, providing training, and installing software.
System AdministratorFull Time
Jun 2016 - Present -9 yrs, 1 month
Egypt , Giza
- Job Details:- Managing Servers (DC- File Share – Backup- WSUS) All 2012 R2 - Environment. - Managing Sophos & Cisco ASA firewall (Integration & VPN). - Managing Kaspersky Security Server. - Administering Network Asset (Cisco lan , unifi Access, Leased line and Adsl Line). - Managing Outlook by using (Office 365) cloud system. - Install and configure VMware (ESXi- vsphere- vcenter). - Installing and configuring Hyper-V Server 2012. managing virtual machines. - Managing and configuring Finger Print System. - Managing help-desk technicians by using third party tool (ManageEngine Service Desk).
IT SpecialistFull Time
Jun 2015 - Jun 2016 -1 yr
Egypt , Giza
- Job Details:- Troubleshooting hardware, software & end user’s problems. - Provide first support for LAN administration. - Manage daily operations of the IT department. - Document problem, reasons, solution, and avoidance methods.
Technical Support First and Second Line Full Time
TEData
Apr 2013 - Jan 2015 -1 yr, 9 months
Egypt , Giza
- Job Details:- Working as a first line technical support for Internet ADSL Services . - Troubleshooting customer’s problems over phone . - Interfaces directly with customers outbound calls and Level 3 Support to solve it . - Ensure problem is solved in line within defined SLA .
Junior Network EngineerFull Time
Armed Forces
Oct 2010 - Apr 2013 -2 yrs, 6 months
Egypt
- Job Details:- Install and configure LAN and WAN devices , cabling network or server devices . - Configure (Active Directory – DHCP – DNS) . - Networking troubleshooting & solving most of common problems . - Manage the day-to-day operations of Enterprise network infrastructure .
Education
Technical Diploma in Diploma of System Administration and Information Security
Ministry Of Communications and Information TechnologyJan 2014 - Jan 2015 - 1 Year
BSC in Faculty of Engineering, Communication and Electronics Dept.
Modern Academy for Engineering and Technology (MIS)Jan 2004 - Jan 2009 - 5 yr
High School - Thanaweya Amma
High SchoolJan 2003
Achievements
Certificate of Appreciation from My Faculty
Languages
English
Advanced
Training & Certifications
VMware vSphere 5.5
2017MCSA : Microsoft Certified Solutions Associate
Excellent·2014CCNA
CISCO·2014CEH : Certified Ethical Hacker Version 8
Excellent·2014CCNA
Jelcom·2009CDMA & UMTS
Jelcom·2008MATLAB
Cairo University·2008GSM & GPRS
Jelcom·2007