Ramy Morsy

Senior System EngineerFull Time

• Job Details:•Responsibilities: -Handling Incident Management, Problem Management, Change Management, Capacity Management, Knowledge Management, working on all reported issues/incidents within the SLA and working in parallel with the development team members in Germany and Italy. -Implementing application and workflow customized changes for Vodafone users requested by business and service owners to fulfill business requirements. -Analyzing monitoring alerts ,Generating reports for service performance and providing proactive actions based on system behavior -Creating and updating an internal KDB using SharePoint and handling documentation with the team members to fill the knowledge gap in the service and enhance the operation. -Participating in the team's on-call cycle (24x7 coverage rotation) to maintain Services availability •Projects: -Migration project from BMC ITSM Remedy 7.6.04 to version 8.1.02, Installation and deployment of the BMC application components and packages on Linux servers, deployment of Apache and Tomcat for the application Mid-Tier servers for 3 environments (DEV, STAGE and PROD) onsite (Dusseldorf - Germany Oct/Nov 2014) -Java System Solution - Single Sign On (SSO) for BMC ITSM

Senior System Engineer at ITWORX outsourced to Vodafone International services (VIS)Full Time

• Job Details:•Responsibilities: -Handling Incident Management, Problem Management, Change Management, Capacity Management, Knowledge Management, working on all reported issues/incidents within the SLA and working in parallel with the development team members in Germany and Italy. -Implementing application and workflow customized changes for Vodafone users requested by business and service owners to fulfill business requirements. -Analyzing monitoring alerts ,Generating reports for service performance and providing proactive actions based on system behavior -Creating and updating an internal KDB using SharePoint and handling documentation with the team members to fill the knowledge gap in the service and enhance the operation. -Participating in the team's on-call cycle (24x7 coverage rotation) to maintain Services availability •Projects: -Migration project from BMC ITSM Remedy 7.6.04 to version 8.1.02, Installation and deployment of the BMC application components and packages on Linux servers, deployment of Apache and Tomcat for the application Mid-Tier servers for 3 environments (DEV, STAGE and PROD) onsite (Dusseldorf - Germany Oct/Nov 2014) -Java System Solution - Single Sign On (SSO) for BMC ITSM

Linux System EngineerFull Time

• Job Details:- Monitoring and improving system performance and security status. - Automating backup, file replication and script management for servers. - Designing, implementing, configuring and troubleshooting the following services: Apache SSL, XAMPP, Zimbra open source, Postfix, MYSQL, NFS, FTP SSL, SAMBA, BIND, SQUID, JBoss (Testing), KVM, VMware vSphere ESX Tomcat - Apache web server to work as a load balancer (Front-End) for 3 Tomcat instances using mod_jk (Testing), Symantec Backup Exec and SharePoint 2007. - Managing and administrating Windows Server 2003 / 2008 Environment. - Managing and administrating Fort iGATE 110C and Juniper SSG Firewalls. - Managing ZENWORKS Configuration Manager on (SUSE Linux Enterprise). • Achievements: - Environment upgrade from Windows to mixed Windows-Linux Environment. - Integration between Linux and Windows. - Design and implementation Oracle E-Business Suite 12.1.3 Project on (Red hat Enterprise Linux) configured with fiber SAN storage. - Migration from Windows Server 2003 to Windows Server 2008.