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Ramy Heshmat Ali

(IT) Technical manager at Trinity

New Cairo, Cairo, Egypt

Work Experience

  • (IT) Technical managerFull Time

    Trinity

    Mar 2018 - Present -7 yrs, 4 months

    Egypt , Cairo

    • Job Details:• Set objectives and strategies for the IT solutions the company offers to it's customers. • Select and implement suitable technology to streamline all internal operations and help optimize the strategic benefits . • Design and customize technological systems and platforms to improve customer experience. • Plan the implementation of new systems and provide guidance to IT professionals and other staff within the organization. • Approve purchases of technological equipment and software and establish partnerships with IT Vendors/Suppliers. • Oversee the technological infrastructure (networks and computer systems) in the client's organization to ensure optimal performance. • Direct and organize IT-related projects. • Monitor changes or advancements in technology to discover ways the company can gain competitive advantage. • Analyze the costs, value and risks of information technology to advise management and suggest actions. • Incorporate policies and procedures of the company in business unit operations. • Monitor and review company’s project activities and ensure that they are brought to completion within scheduled period of time and budget. • Provide effective management to organization’s business activities that have to do with its strategic and financial growth. • Build effective relationship with the clients so as to maintain good revenue increase for the organization. • Responsible for training and mentoring staff, motivating them all for effective performance for the general growth of the company. • Analyse and explore market trends, identifying new opportunities in assigned region. • Develop and communicate the expectation levels and vision of the company to members of unit. • Coordinate with other heads of departments, integrating objectives and ideas for organizational growth. • Pitching products and/or services, contact the vendors. • Prepare and attending, events, workshops, conferences, meetings, and industry events.
  • IT managerFull Time

    Plena Egypt

    Jan 2012 - Mar 2018 -6 yrs, 2 months

    Egypt , Cairo

    • Job Details:IT Management • ERP project management including infrastructure (install servers, networks, VPN through 3 factories and branches, training for all staff). • Received project manager Award 2013, a company-wide award based on excellence in ERP implementation. • Website project management for Plena Egypt www.plenaegypt.com, www.plena-group.com • Implemented an ERP system (Microsoft dynamics AX 2012) as project manager & Assisted in the implementation of ERP (Microsoft dynamics Navision 2013 R2) for one of the group companies (Xylon) in Bosnia. • Implementation for (5) Domain controllers (Windows Server 2003 R2, 2008 R2 and 2012 R2) for (9) sites first active directory domain controller as global catalog and (2) additional Domain controllers, (2) child domain controllers (Headquarter and 8 sites as factories and branches) (DSB & ELI co.). • Managed and supported hardware and software operations at one on-site and two remote Data Centers, providing 24/7 service to 1,100 employees, dealers and resellers. • Create WIFI Network connection to link 2 Sites by using Nano Station solution. • Implementation of 3 DHCP servers. • Manage & Operate the HP SAN Storage (P2000 G3 SAS) 2 TB. • Designing and implementing a new Network, (Hardware) switches pitch panel and core switch (back bone), (Software) install Windows 2003 & 2008 Enterprise Edition, Domain controller as Global, Catalog, DHCP, failover cluster , hyper-V and DNS services. • Implementation for a system security by Cyberoam firewall (appliance) with (VPN- Anti adware, anti-spyware, anti-spam, antivirus, anti-Trojans and anti-hacking). • Made IPSEC VPN connection between HQ in Maadi and 2 Factories in Menofia and Sharkia. • Made SSL VPN connection for (4) sales offices in Alexandria, Assuit, Port Said and Hurgada • Deploy and configure Symantec corporate console for 50 clients as manage installation remotely (for 8 sites clients). • Implemented a surveillance cameras project with PTZ and Fixed Samsung cameras and DVRs for DSB's factories in Sharqiya & Menofia. • Review all company data sharing & permissions according to change all map drives. • Manage the implementation and enhancement of the IT Systems According to business requirements and technology best practices. • Implement time attendance system in HQ, factories and sales offices (face recognition device (I-Face 402 device). • Researched new technologies and calculated future needs to achieve accurate capacity planning. Negotiated hardware and software purchases and maintenance contracts. • Created and implemented disaster recovery plans and procedures for data center, including hot sites for mission critical applications. • Evaluated and selected appropriate anti-virus and intrusion detection software for email and network to ensure complete and continuous coverage with no security breaches. • Directed facilities management, including UPS, FM200 fire suppression system, inverters. Negotiated vendor agreements. Team Leadership & Supervision • Hired, trained and supervised a 12-member team providing email, NT administration, Data Center operations and Help Desk support. • Facilitated weekly team meetings, individual consulting, and quarterly performance evaluations to motivate team members and foster a cohesive work environment. • Communicated regularly with senior management and both technical and non-technical personnel to build effective cross-functional teams and ensure accuracy, consistency, problem solving and on-time project completion.
  • Senior system administratorFull Time

    Plena Egypt

    May 2010 - Dec 2011 -1 yr, 7 months

    Egypt , Cairo

    • Job Details:Responsibilities: • Troubleshoot networks, systems, and applications to identify and correct Malfunctions and other operational difficulties. • Install, manages Windows infrastructure, Active Directory, DNS, DHCP, failover clustring. • Analyse the problems, determine its source and give technical support for all Employees. • Implement backup solutions. • Support ADSL Users. • Support all users in all IT areas from Hardware and software troubleshooting to network troubleshooting. • Maintenance of all hardware (PC, servers, laptops … etc.). • Support Anti-virus programs and MS-Windows, MS-Outlook, MS-Office, etc. • Technical support. (Hardware maintains and installs operating system). • Technical support for Network, MS-office and Internet troubleshooting. • Managing and Developing Company Domain. • Responsible for designing, administrating and updating network topology under Windows 2008,Windows 2003, Windows 2000 Server platform. • Responsible for Designing and Upgrading Network Topology. • Motoring and Solving Networking and user accounts problems troubleshoot and solving common user problems in both standalone and network environments. • Experiences in dealing with latest office automation package (Excel, Word, PowerPoint, and Access). • Responsible for setup & required preparation for the new branches. • Participating in tender’s preparation and tenders evaluation.
  • Network and system administratorFull Time

    Rabaa El- Adawia Foundation (Rabaa Hospital &Medical Center)

    Jun 2002 - May 2010 -7 yrs, 11 months

    Egypt , Cairo

    • Job Details:• Troubleshoot networks, systems, and applications to identify and correct Malfunctions and other operational difficulties. • Install, manages Windows infrastructure, Active Directory, DNS, DHCP, failover clustring. • Analyse the problems, determine its source and give technical support for all Employees. • Implement backup solutions. • Support ADSL Users. • Support all users in all IT areas from Hardware and software troubleshooting to network troubleshooting. • Maintenance of all hardware (PC, servers, laptops … etc.). • Support Anti-virus programs and MS-Windows, MS-Outlook, MS-Office, etc. • Technical support. (Hardware maintains and installs operating system). • Technical support for Network, MS-office and Internet troubleshooting. • Managing and Developing Company Domain. • Responsible for designing, administrating and updating network topology under Windows 2008,Windows 2003, Windows 2000 Server platform. • Responsible for Designing and Upgrading Network Topology. • Motoring and Solving Networking and user accounts problems troubleshoot and solving common user problems in both standalone and network environments. • Experiences in dealing with latest office automation package (Excel, Word, PowerPoint, and Access). • Responsible for setup & required preparation for the new branches. • Participating in tender’s preparation and tenders evaluation.
  • Education

    • Bachelor of Art in Italian language

      Ain Shams University (ASU)

      Jan 1998 - Jan 2001 - 3 yr

    • High School - Thanaweya Amma

      Al-Nokrashy High School

      Jan 1998 

    Achievements

    Implemented ERP and PMP in Plena Group companies around the world implemented AX2012 in Egypt and Navision 2015 in Bosnia and Germany, and many other projects in different location including CCTV, Access control, VPN, Security systems & Firewalls.

    Skills

    • Cloud
    • IT managment
    • Project Management
    • Information Technology (IT)
    • ITIL
    • ERP
    • Microsoft Exchange
    • Business Development
    • Storage (NAS- SAN)
    • VPN
    View More

    Languages

    • Arabic

      Fluent
    • English

      Advanced
    • Italian

      Intermediate

    Training & Certifications

    • ITIL Foundation 2011

      ITMANAGIA training center·2016
    • Red Hat Certified Engineer (RHCE)

      Senior Steps training center·2016
    • Red Hat Certified System Administrator (RHCSA)

      Senior Steps training center·2016
    • Core solutions of Microsoft Exchange server 2013 (20341).

      New Horizons training center·2015
    • MCSA 2012 windows server

      New Horizons training center·2014
    • MCITP (MCSA) 2008 windows server.

      New Horizons training center·2014
    • Training of trainers Course

      Canadian International Development Agency- CIDA·2010
    • Training of trainers Course

      The general federation for NGOs·2009
    • • Passed 11th level exam in English language

      IBC for language center (Nasr city)·2009
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