Ramy George Hakim

Central Loading Unit ManagerFull Time

Supervisor Online Systems & Backend AdministratorsFull Time

• Job Details:• B2B online reservation system Back office administrator • Creating hotels profiles • Creating Travel agents profile • Add/edit/delete hotels, Cruises, Excursions, Transfers rates: allocations, availability and prices, release, price configuration, currency, etc. • Setting the market segmentation. • Setting the policies of the hotels, cruises, excursions, transfers, the terms and conditions, the children policies, the cancellations policies, etc. • Setting Commissions: hotel commission, travel agent commission, supplier commission. • Setting the payment processing (online prepayment, credit, etc.) • Booking management: monitoring the booking procedures, the payment, settlement of payment, etc. • Setting the special new offers on the virtual window. • Setting the promotions on the system • Setting the frontend portals. • Allocation/block for commitment or release according to dates, room types and different clients. • Monitoring the mailing system for vouchers, notifications, etc.. • Capability for reserve through internet B2B/B2C. • Monitoring the XML integration. • Train others on how to use the system, add/edit and how to revise using the front office. • Assure all branches are following efficacy and effectiveness. • Ability to integrate with various business channels to maximize market potential, solve systematic problems. development of go to market sales strategies, perform sales duties for major agents in U.K. (Best At Travel, Planet Destinations) • Good knowledge of major travel destinations. • Ability to manage, compare between contracts through B2B and B2C online systems. • Customize international holiday packages of different countries; follow up with customers and clients, costing, designing itinerary. • Creating custom tour package and price control. • Advance tour search based on Holiday Type, Destination, Resort or city, Departs from, Departure Date, nights, rooms, price and many more. • Evaluate/Choose Online systems • QA Online Systems Working Correctly. • Create enhancement plan.

Call Center AgentFull Time

• Job Details:• Responsible for making reservation to www.hotels.fr , www.venere.fr • Understand the impact of attitude in handling calls professionally. • Effectively deal with job stress, angry callers, and upset customers • Use the most appropriate way to communicate with different behavior types on the telephone • Apply the elements of building positive rapport with different types of customers over the phone. • Apply the proper telephone etiquette to satisfy various customer situations • Apply appropriate actions to effectively control a telephone call. • Identify voice skills and how to enhance a good telephone presentation. • Meets commitments to customers • Display Time flexibility towards shifts as per work floor requirements • Good knowledge of major travel destinations.