Basic Info

Ramy Fatthy

9 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Manager - IT Operations & Service Delivery at Nile Airlines

Experience Details

Manager - IT Operations & Service Delivery

IT/Software Development

Manager

Manage all daily and weekly IT procedures, report directly to IT Regional Director. Perform technology transformation aligning with most recent airlines aviation applications moving Nile Air from SITA local Maestro DCS to Amadeus Altea DCS in all stations. Amadeus Revenue Management, Revenue Accounting projects induction & implementation. AFIRS new technology implementation on A320 aircrafts along with technical mintenance team. New technology projects management (Resources assignment, procurement, cost, schedule, scope & risk management) for oversees stations among different countries. Salesforce CRM
Implementation, Remedyforce ITSM Project, Altea DCS Project Manager. Work to make Service Desk the single focal point for service delivery channelsfor IT, Monitor and manage service queues. Develops Service and Operation Level Agreements to set expectations and measure performance. Develops an effective and workable framework for managing and improving customer IT support in the organization. Advise management on situations that may require additional support or escalation. Manage process for communicating outage/emergency services to the organization, manage vendor relationships as it depends on daily operational needs.


Company Details

Nile Airlines (multinational)

Cairo, Egypt

501-1000 employees

Airlines/Aviation

www.nileair.com

Nov 2013 to present (3 years 1 month)
Manager - IT Infrastructure at Accord Markets Limited FZE "Prime Banking Brokerage"

Experience Details

Manager - IT Infrastructure

IT/Software Development, Operations/Management, Project/Program Management

Manager

Design, Implement preventive maintenance plan for all IT hardware & software resources thru IT sub-divisions. Responsibility for all IT related issues. In charge of IT Dept. when IT Director absent or out of the country. Checking daily backups, all system interfaces, server hardware and logs. Supervision of Network, Application, Service Desk & Security Managers.
Assign IT Staff daily jobs and check lists, train them on all needed theoretical and practical procedures, trouble- shooting and support with in corporate standards. Implementing IT Service Management system to automate all IT services delivery process. Develop and adapt any ideas that bring IT services to higher level. Recovers any gaps that might face IT Dept.
Assist existing/new properties when it is required, with approval of IT Director. Develop requirements, outlines, budgets, and schedulers for information technology major projects as project manager. Manage team of consultants, programmers, developers, and analysts.


Company Details

Accord Markets Limited FZE "Prime Banking Brokerage" (multinational)

Dubai, United Arab Emirates

51-100 employees

Financial Services

www.accordglobal.net

Aug 2010 to Aug 2013 (3 years)
Supervisor - Infrastructure & Data-center at SkyLine Brokers DMCC Dubai “Stocks & FX e-trading”

Experience Details

Supervisor - Infrastructure & Data-center

IT/Software Development, Operations/Management, Project/Program Management

Experienced (Non-Manager)

Supervising a team of technical IT engineers to achieve IT department goals. Acting as the focal point between the technical team & the IT director. Reporting all IT Projects & procedures to the top management. Implementing e-trading system as a server-client application in USA, Dubai, Germany & Egypt. Deploying CISCO VPN concentrators between main server in USA & the data-center in Egypt using ATM internet leased lines. Applying backup strategy for main server to be synchronized with another one in Germany. Designing the best-practice security policy & procedures to be applied internally & externally for our systems. Oversees troubleshooting, systems backups, archiving, and disaster recovery and
provides expert support when necessary. Works with project teams to help implement Internal Systems.


Company Details

SkyLine Brokers DMCC Dubai “Stocks & FX e-trading” (multinational)

Cairo, Egypt

51-100 employees

Financial Services

www.skylinebrokers.com

Apr 2008 to Jun 2010 (2 years 2 months)
Network & System Engineer at Axiom Telecom

Experience Details

Network & System Engineer

IT/Software Development, Project/Program Management

Experienced (Non-Manager)

Configuring new Retail branches network connectivity using CISCO 1840, 1800 & 2800 routers. Establishing connection to application servers located in UAE for all Retail Point of Sales. Managing VPNs between Egypt & UAE sites with Sonic Wall firewall & applying security policy, content filtering & restrictions’ rules. Creating network connectivity reports, network utilization, routers cache buffers capacity, monthly network up-time & implementing enhancements for network performance on need after creating baselines.
Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS).


Company Details

Axiom Telecom (multinational)

Cairo, Egypt

501-1000 employees

Retail

http://www.axiomtelecom.com/

Nov 2006 to Mar 2008 (1 year 4 months)
Network & System Admin at NileOne Brokers

Experience Details

Network & System Admin

IT/Software Development

Entry Level

Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations. Monitor performance and ensure system availability and reliability. Monitor system resource utilization, trending, and capacity planning. Provide Level-2/3 support and troubleshooting to resolve issues. Work within established configuration and change management policies to ensure awareness, approval and success
of changes made to the network infrastructure. Select and implement security tools, policies, and procedures in conjunction with the company’s security team. Liaise with vendors and other IT personnel for problem resolution.


Company Details

NileOne Brokers

Cairo, Egypt

51-100 employees

Financial Services

www.nileonebrokers.com

Mar 2005 to May 2006 (1 year 2 months)

Achievements


Team Management Administration. Infrastructure Design Security Policies Network Security deployment. Cloud Computing Remote Hosting DNS Servers Management. Disaster Recovery Strategic Planning Cisco Routers Management. Vendors Management Data Backups Communication Financial Applications DHCP Servers

Education

BSc in Information Technology

Education Details

BSc

Information Technology, Computer Science

Menoufiya University, Egypt

B / Very Good / 75 - 85%

Computer Networks Artificial Intelligence Neural Networks Programming GSM Networking Logic Design Microprocessor Programming CISCO CCNA

Major Department: Information Technology Minor Department: Computer Science

Menoufiya University
2003 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Pyramids language schools

Egypt

2002

A / Excellent / 85 -100%

Mathematical Scientific Section

Pyramids language schools
2002

Certifications

PMP
Aug 2015

Certificate details

PMP

Aug 2015

N/A

N/A

N/A

PMI

Project Management Certified

CCNA R&S
Jul 2015

Certificate details

CCNA R&S

Jul 2015

N/A

N/A

N/A

Cisco Systems, Inc.

N/A

ITIL Foundation
Apr 2015

Certificate details

ITIL Foundation

Apr 2015

N/A

N/A

N/A

N/A

MCSE 2012
Feb 2013

Certificate details

MCSE 2012

Feb 2013

N/A

N/A

N/A

Microsoft

N/A

Certificate details

Salesforce Administrator

Jun 2016

85 out of 100

N/A

N/A

Salesforce

N/A

Prince 2
Sep 2016

Certificate details

Prince 2

Sep 2016

63 out of 75

N/A

N/A

Axelos

N/A

Training and Courses

Training/Course Details

Project Management Diploma

Feb 2014

RITI

N/A

Training/Course Details

Time Management

Apr 2011

American University in Cairo

N/A

Training/Course Details

Communication Skills

Mar 2012

American Chamber in Egypt

N/A

Training/Course Details

Leadership Skills

Jun 2010

American Chamber in Egypt

N/A

Training/Course Details

Aviation DCS Applications

May 2016

Amadeus

Dispatching control systems in airports provided by Amadeus

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Profile Skills and Keywords

Accord Markets Limited FZE "Prime Banking Brokerage"AirlinesAnalyticalArabicAviationAviation DCS ApplicationsAxiom TelecomBankingCCNA R&SCRMCars TechnologiesCiscoCommunication SkillsCommunicatorComputer ScienceCross Functional Teams ManagementDisaster RecoveryEnglishFinancial BrokerageFinancial ServicesITIT ManagementITIL FoundationInformation TechnologyInternet ResearchLeaderLeadership SkillsMCSE 2012ManagementManager - IT InfrastructureManager - IT Operations & Service DeliveryMicrosoft ExcelMicrosoft PowerPointMicrosoft WordNetwork & System AdminNetwork & System EngineerNetwork SecurityNetworkingNile AirlinesOrganizerPMPPlannerPrince 2Program ManagementProjectProject ManagementProject Management DiplomaRemote HostingRetailSalesforce AdministratorSkyLine Brokers DMCC Dubai Stocks & FX E-tradingSoftware DevelopmentStrategic PlanningSupervisor - Infrastructure & Data-centerSwimmingTeam ManagementTime ManagementVendors & Suppliers Management

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Networking

Networking

: Expert

: Extreme - I love it!

:

3-5 years

Internet Research

Internet Research

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

More than 7 years

CRM

CRM

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: High

:

3-5 years

Cisco

Cisco

: Advanced

: High

:

1-3 years

Project Management

Project Management

: Intermediate

: High

:

1-3 years

Fields of Expertise

IT Management

IT Management

: Expert

: Extreme - I love it!

:

3-5 years

Remote Hosting

Remote Hosting

: Expert

: Extreme - I love it!

:

3-5 years

Vendors & Suppliers Management

Vendors & Suppliers Management

: Expert

: Extreme - I love it!

:

5-7 years

Cross Functional Teams Management

Cross Functional Teams Management

: Expert

: High

:

3-5 years

Disaster Recovery

Disaster Recovery

: Advanced

: Extreme - I love it!

:

3-5 years

Team Management

Team Management

: Advanced

: Extreme - I love it!

:

3-5 years

Strategic Planning

Strategic Planning

: Intermediate

: High

:

1-3 years

Network Security

Network Security

: Intermediate

: High

:

3-5 years

Key Skills

Analytical, Leader, Planner, Communicator, Organizer

Online Presence

https://eg.linkedin.com/in/ramyfatthy

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