Ramy Mohamed Abd Al Aziz Ahmed

E-Commerce & Retail Customer Care & Back Office ExecutiveFull Time

• Job Details:• Generate sales leads • Process customers after sale job as per the company system and procedures • Ensures all customers queries are attended to in a professional manner • Provide excellent customer service at all times • Provide information about products and services • Handle returns or complaints • Provide customers with stock availability using SAP • Handle refunds and assembly requests • Handle online & store Queries for Al Futtaim brands ( ACE , Toys R Us , Marks and Spencer , Kiabi , Guess , Watches , Reebok , Aape , Ba&sh , Kate Spade , Ted Baker , Sandro and Maje )

Customer Care &Contact Center AdvisorFull Time

• Job Details:• Managing incoming calls and customer service inquiries for prestige customers • Generating sales leads that develop into new customers • Identifying and assessing customers’ needs to achieve satisfaction • Manage large amounts of incoming calls • Generate sales leads • Identify and assess customers’ needs to achieve satisfaction • Build sustainable relationships and trust with customer accounts through open and interactive communication • Provide accurate, valid and complete information by using the right methods/tools

Sales Executive & Senior Visa SpecialistFull Time

• Job Details:• Ensure that all of the information provided by the client is accurate and correct, preparing and checking all legal documents. • Prepare all fee quotes and any information required by clients, colleagues or authorities. • Help the client to obtain Visas and other documentation required. • Providing the client with advice and guidance on how best to obtain required documentation to migrate internationally and how to complete this process smoothly. • Work within strict timelines and communicate with authorities and the client consistently via email or telephone. Clients must be treated individually • Conducting market research to identify selling possibilities and evaluate customer needs • Actively seeking out new sales opportunities through cold calling, networking and social media • Setting up meetings with potential clients and listen to their wishes and concerns