Basic Info

Ramy Afify

7 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

IT Technical Support at Triple L Oil Services

Experience Details

IT Technical Support

IT/Software Development

Experienced (Non-Manager)

Install & upgrade PC hardware, software, and peripheral components as required.
• Provide first, second line telecommunications support.
• Management & support for the company’s servers, LAN/WAN
• Perform troubleshooting to isolate and diagnose common PC problems.
• Provide users with desktop hardware and software technical support.
• Respond to the needs and questions of users concerning their use of desktop software and hardware.
• Configuration, Technical Support and Maintenance on wireless technology: switches.
• Installation of new equipment’s: desktops, laptops, hand held computers (mobile devices), printers and peripheral equipment. According to established standards and procedures.

• Evaluate software and hardware to be deployed in desktop environment.
• Provide basic instruction to end users on desktop software when necessary.
• Escalate & communicate support issues to IT Manager when necessary.
• Perform other duties may be assigned


Company Details

Triple L Oil Services

Cairo, Egypt

11-50 employees

Oil and Gas

www.triplel-tlos.com

Apr 2013 to present (3 years 8 months)
Technical Support Engineer at Almalnews

Experience Details

Technical Support Engineer

IT/Software Development

Experienced (Non-Manager)

- Setup client software, grant and maintain access rights, backup data and provide support for the enterprise management system.
- Coordinate with IT staff for issues relating to the company's network, including LANs, internet.
- Responsible for maintenance of software and backup of the company's internal servers.
- Support of desktops, laptops and servers.
- Troubleshoot the network services (printing, email service and internet access).
- Experience of using System Administration tools such as, Dameware and pcanywhere.
- Educate and give orientations to users when needed on IT related issues.
- Propose solutions to increase efficiency in relation to technical support operations.
- Participate in the validation of IT purchases.
- Perform Data backup and security policies implementation of client terminals.
- Experience of: VMWare, Windows 2003-2008, Active Directory and Group Policies.
- Develops, maintains, and monitors procedures for all server backups.
- Working continuously on a task until completion (or referral to third parties, if appropriate).
- Makes recommendations for new equipment and services to purchase and works
with various vendors for procurement.


Company Details

Almalnews

Giza, Egypt

101-500 employees

Publishing and Printing, Media Production

www.almalnews.com

Jul 2011 to Mar 2013 (1 year 8 months)
Technical Support Engineer at Healthy-IT

Experience Details

Technical Support Engineer

IT/Software Development

Experienced (Non-Manager)

: - Installing,configuring computer hardware operating systems and applications.
- Troubleshooting system, network problems, diagnosing and solving hardware & software faults.
- Talking staff/clients through a series of actions, either face to face or over the telephone or remote desktop.
- Updates technical, and business knowledge by participating in educational opportunities offered by the company.
-Helping in analyzing,configuration, designing, implementation & fine tuning for the Picture Archiving and Communications System (PACS).


Company Details

Healthy-IT

Cairo, Egypt

51-100 employees

Information Technology Services

www.healthy-it.com

Mar 2008 to Feb 2011 (2 years 11 months)
Database Developer at Raya Acadmey

Experience Details

Database Developer

IT/Software Development

Student

Database Application development Administration


Company Details

Raya Acadmey

Cairo, Egypt

501-1000 employees

Information Technology Services

N/A

Dec 2006 to Mar 2008 (1 year 3 months)
Administrative Assistant at Sumed

Experience Details

Administrative Assistant

Administration

Entry Level

Typing memos-faxes-technical reports,Organize filing,Communicate with all other departments to smooth the work.Take care of the incoming- outgoing mail.Answer the phone calls.Take dictation.I was the only one responsible for keeping-typing the confidential files-reports.Close follow-up on reports issued bi-monthly and monthly from our side and the site’s.


Company Details

Sumed

Suez, Egypt

101-500 employees

Oil and Gas

N/A

Jun 2005 to Dec 2006 (1 year 6 months)

Achievements


I has successfully completed the database application development & administration track granted throught MCIT scholarship at Raya Academy for total of 1200 hours and ranked within the top 20% of trainees.


Top 20% Trainees at Raya Academy

Education

BSc in Computer Science in Management Information Systems

Education Details

BSc in Computer Science

Management Information Systems

Suez Canal University, Egypt

C / Good / 65 - 75%

N/A

N/A

Suez Canal University
2002 - 2005
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Suez Military Secondary

Egypt

2001

C / Good / 65 - 75%

N/A

Suez Military Secondary
2001

Certifications

Certificate details

MCDBA (Microsoft Certified Database Administrator).

Aug 2007

N/A

N/A

N/A

Microsoft

N/A

Certificate details

 MCITP (Microsoft Certified IT Professional)

Dec 2010

N/A

N/A

N/A

Microsoft

N/A

Certificate details

MCSA (Microsoft Certified Solutions Associate)

Apr 2012

N/A

N/A

N/A

Microsoft

Microsoft Certified Solutions Associate

Training and Courses

Training/Course Details

Database Application Development & Administration

Aug 2007

Raya

N/A

Training/Course Details

Microsoft Certified IT Professional

Dec 2010

Hero Tec

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

? MCITP (Microsoft Certified IT Professional)AdministrationAdministrative AssistantAnalyticalArabicConfiguring And Administrating Windows (XP - Vista - 7)Configuring And Administrating Windows Server (2003 - 2008).Database Application Development & AdministrationDatabase DeveloperEnglishHard WorkerITIT Technical SupportInformation Technology ServicesInternetMCDBA (Microsoft Certified Database Administrator).MCSA (Microsoft Certified Solutions Associate)MS-OfficeManagement Information SystemsMedia ProductionMicrosoft Certified IT ProfessionalNetworkOil And GasPlannerProblem SolverPublishing And PrintingSoftware DevelopmentSportsSystem AdministratorTeam PlayerTechnical SupportTechnical Support EngineerTechnologiesTravels

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Configuring and administrating windows (XP - Vista - 7)

Configuring and administrating windows (XP - Vista - 7)

: Expert

: Extreme - I love it!

:

5-7 years

MS-Office

MS-Office

: Advanced

: High

:

5-7 years

Configuring and administrating windows server (2003 - 2008).

Configuring and administrating windows server (2003 - 2008).

: Intermediate

: Medium

:

3-5 years

Fields of Expertise

Technical Support

Technical Support

: Advanced

: High

:

5-7 years

System Administrator

System Administrator

: Intermediate

: Medium

:

1-3 years

Network

Network

: Intermediate

: Medium

:

1-3 years

Key Skills

Analytical, Planner, Hard worker, Problem Solver, Team Player

Online Presence

http://www.linkedin.com/profile/view?id=126889679&trk=tab_prohttp://www.facebook.com/pc1ramyhttps://twitter.com/#!/pc_ramy

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