
Ramy Abdel-Rahman Abdel-Aziz Afify
IT Section Head at Saveto
Marg, Cairo, EgyptWork Experience
IT Section HeadFull Time
Feb 2024 - Present -1 yr, 5 months
Egypt , Cairo
- Job Details:• Supervising & Supporting IT Team • Testing & evaluating new technology • Developing & implementing IT Policy • Manage Firewalls (FortiGate), Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired. • Operate the firewall for the company and monitor the internet connection for security risks. • Running regular checks on network & data security • Overseeing & determining timeframes for major IT projects • Resolve all IP & and CCTV systems problems for all Branches. • Handle annual budget and ensure cost-effectiveness. • Troubleshoot system and network problems, diagnosing and solving hardware or software faults and replacing parts as required. • Handle annual budget and ensure cost-effectiveness. • Handle IT stock, procurement, and asset management and proactively report future requirements.
Information Systems OfficerFull Time
May 2018 - Jan 2024 -5 yrs, 8 months
Egypt , Sharqia
- Job Details:Installation and configuration of a company’s computer hardware operating systems and applications. • Testing and evaluating new technology. • Help-desk, troubleshooting local network and PCs hardware. • Assist with the installation of new HW & SW and help train employees on it using. • Manage active directory ( Create – disable – Join Domain- Users ) •Manage firewall/security systems by establishing and enforcing policies; defining and monitoring access • Firewall Knowledge FortiGate. • Monitor and update Firewall Policy. • E-mail Control Panel ( Create – Delete – Update users Email ) • Monitor and follow up with ISP. • Monitor performance and ensure system availability and reliability (HW, SW and Surveillance System). • Troubleshoot system and network problems, diagnosing and solving hardware or software faults and replace parts as required. • resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. • IT Asset management. • Responsible for IT Equipment purchase. •Purchase of network and CCTV equipment, software, computers, and peripherals utilizing different vendors. •IP CCTV security system installation, setup, and repair.
Application Technical SupportFull Time
- Job Details:• End users support with internal AHCC CRM tickets. • Onsite support at end-user’s offices. • Coordinate The production of the system with the technical development team To resolve reoccurring technical problems in a timely manner and ensure existing engine stability. • Experience of providing Technical Support for Fleet Management System. • Hardware inspection and configure GPS Falcom Fox3 & Jazz Navigation. • Training for new employees. • Onsite support at SAPTCO branches. • Speed tests investigations. • Credentials. • Infrastructure.
IT Technical Support Full Time
Triple L Oil Services
Apr 2013 - Apr 2017 -4 yrs
Egypt , Cairo
- Job Details:• Install & upgrade PC hardware, software, and peripheral components as required. • Provide first, second line telecommunications support. • Management & support for the company’s servers, LAN/WAN • Perform troubleshooting to isolate and diagnose common PC problems. • Provide users with desktop hardware and software technical support. •Respond to the needs and questions of users concerning their use of desktop software and hardware. • Configuration, Technical Support and Maintenance on wireless technology: switches. • Installation of new equipment’s: desktops, laptops, hand held computers (mobile devices), printers and peripheral equipment. According to established standards and procedures. • Evaluate software and hardware to be deployed in desktop environment. • Provide basic instruction to end users on desktop software when necessary. • Escalate & communicate support issues to IT Manager when necessary. • Perform other duties may be assigned
Technical Support EngineerFull Time
- Job Details:- Setup client software, grant and maintain access rights, backup data and provide support for the enterprise management system. - Coordinate with IT staff for issues relating to the company's network, including LANs, internet. - Responsible for maintenance of software and backup of the company's internal servers. - Support of desktops, laptops and servers. - Troubleshoot the network services (printing, email service and internet access). - Experience of using System Administration tools such as, Dameware and pcanywhere. - Educate and give orientations to users when needed on IT related issues. - Propose solutions to increase efficiency in relation to technical support operations. - Participate in the validation of IT purchases. - Perform Data backup and security policies implementation of client terminals. - Experience of: VMWare, Windows 2003-2008, Active Directory and Group Policies. - Develops, maintains, and monitors procedures for all server backups. - Working continuously on a task until completion (or referral to third parties, if appropriate). - Makes recommendations for new equipment and services to purchase and works with various vendors for procurement.
Education
BSc in Computer Science in Management Information Systems
Suez Canal University (SCU)Jan 2002 - Jan 2005 - 3 yr
High School - Thanaweya Amma
Suez Military SecondaryJan 2001
Achievements
Top 20% Trainees at Raya Academy
Skills
Languages
Arabic
FluentEnglish
Intermediate
Training & Certifications
MCSA (Microsoft Certified Solutions Associate)
Microsoft·2012Microsoft Certified IT Professional
Hero Tec·2010 MCITP (Microsoft Certified IT Professional)
Microsoft·2010Database Application Development & Administration
Raya·2007MCDBA (Microsoft Certified Database Administrator).
Microsoft·2007