Ramy Abdullah

Work Experience

JIL

Jan 2024 - Present -1 yr, 6 months

IBS - International Business Systems

May 2020 - Present -5 yrs, 2 months

Egypt , Cairo

Job Details:● IBS Distribution - Play Station - BenQ - SanDisk - MAX - Xtreme - Gaems - DX Racer ● IBS Care - Sony Authorized Service Center ● Rawasy Construction ● International Energy Solutions - IES - Haier (solar heaters) - SunPro (solar heaters) - Solar Energy Solutions ● IBS Medical - VIMS medical scopes

Marketing ManagerFull Time
Jul 2018 - Mar 2020 -1 yr, 8 months
Egypt , Cairo
- Job Details:• Develop marketing strategies. communications and brand strategy • Build strategic relationships with industry players, agencies and vendors • In charge of corporate designing and updating websites, brochures and PR materials. • Organizing marketing campaigns together with sales and service departments. • Support and manage the preparation, organization and communication of trade shows, fairs and events. • Identify target markets and develop effective communication strategies. • Marketing budget. • Develop loyalty programs to increase customer retention. • Create partnerships that support our customer experience in and out of the service centers. • Motivate and lead a small marketing team.
Marketing SupervisorFull Time
Jul 2017 - Jun 2018 -11 months
Egypt , Cairo

PEUGEOT - Egypt

Jul 2015 - Jun 2017 -1 yr, 11 months

Egypt , Cairo

Job Details: Planning and developing the After Sales Marketing Activities and Promotional Calendar  Assisting in the research and development of marketing programs through consultation with internal departments and external suppliers  Design, implement and monitor marketing communications in coordination with the advertising agencies  Develop loyalty programs to increase customer retention  Assist the Service Centers with programs related customer queries  Work with the Aftersales Manager in the development of communication materials  Conduct surveys among the automotive industry to visualize competition in all aspects  Educate current and potential customers of the after sales services  Create partnerships that supports our customer experience in and out of the service centers  Use all possible channels and resources to enhance customer visit experience  Planning the Social media communications  Maintain the aftersales social media presence  Handling Social media communications, inquiries and complains  Handling CRM daily operations  Monitor CSI and analyze root causes  Communicate the CRM strategy with the authorized dealers and audit execution  Handling customer escalated cases in all aspects