Basic Info

Name: Ramy Abdullah

Professional Experience: 12 years

Location: Cairo, Egypt

Highest Education: Bachelor's Degree

Career Level: Experienced

Work Experience

Senior After Sales Marketing at PEUGEOT - Egypt

Experience Details

Job Title: Senior After Sales Marketing

Job Role: Marketing/PR/Advertising

Career Level: Experienced (Non-Manager)

Job Details:  Planning and developing the After Sales Marketing Activities and Promotional Calendar
 Assisting in the research and development of marketing programs through consultation with internal departments and external suppliers
 Design, implement and monitor marketing communications in coordination with the advertising agencies
 Develop loyalty programs to increase customer retention
 Assist the Service Centers with programs related customer queries
 Work with the Aftersales Manager in the development of communication materials
 Conduct surveys among the automotive industry to visualize competition in all aspects
 Educate current and potential customers of the after sales services
 Create partnerships that supports our customer experience in and out of the service centers
 Use all possible channels and resources to enhance customer visit experience
 Planning the Social media communications
 Maintain the aftersales social media presence
 Handling Social media communications, inquiries and complains
 Handling CRM daily operations
 Monitor CSI and analyze root causes
 Communicate the CRM strategy with the authorized dealers and audit execution
 Handling customer escalated cases in all aspects

Company Details

Name: PEUGEOT - Egypt (multinational)

Location: Cairo, Egypt

Size: 101-500 employees

Industries: Automotive

Website: peugeot.com.eg

Jul 2015 to present (2 years)

Account Director at YAT Communication

Experience Details

Job Title: Account Director

Job Role: Marketing/PR/Advertising

Career Level: Manager

Job Details:  Managing a Team of Account Managers to increase sales and overall revenue
 Oversees the development of the client’s marketing plan
 Analyzing the client's business operations and determining goals and the best way to meet them. create budgets, forecasts and schedules to make sure that product(s) or project(s) are ready on time
 Ensures that client issues are dealt with in an efficient manner, informing the Account Director or Managing Director of any problems that may arise.
 Owns the contract and contract renewals for new work for an existing client.
 Approves Change Orders and invoices, and is responsible for payment collections.
 Assemble project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.
 Ensures that all processes and procedures are completed, quality standards are met.
 Aware and in pursuit of opportunities for account growth and new business, involving the Account Director, Sales support.
 Understanding of company capabilities and service, and effectively communicates all offerings to the client.
 Reports to the GM, providing regular input on all account activity, including status and call reports on a weekly basis

Company Details

Name: YAT Communication

Location: Cairo, Egypt

Size: 51-100 employees

Industries: Marketing and Advertising

Website: yat.com.eg

Jan 2015 to May 2015 (4 months)

Trade Marketing Manager at Vamer Pharmaceuticals

Experience Details

Job Title: Trade Marketing Manager

Job Role: Marketing/PR/Advertising

Career Level: Manager

Job Details:  Plan, Lead, Develop and Supervise marketing initiatives, budget and implementation
 Design, implement and monitor marketing communications
 Collaborating with product managers and Business unit managers, deciding on ways to streamline products, change pricing structures or increase the distribution of the company's products.
 Plan implement and deliver customer communication scripts
 Utilize a range of communication channels as part of the campaign delivery, in particular Direction Marketing and Digital Marketing
 Closely manage marketing campaign costs and internal resource to ensure budgets are used as effectively as possible
 Liaise with Key Stakeholders to ensure the business is fully briefed and engaged in order to make sure campaign objectives are met
 Play a key role in projects and initiative that require Campaign Team support to ensure a delivery of agreed outcomes
 Ensure all communications and campaigns are compliant with industry regulations and guidelines
 Manage external agencies and third parties to ensure successful delivery of campaigns
 Ensure all communications are clear, fair and not misleading and relevant regulations are followed
 Leading the promotion team and plan the team strategy

Company Details

Name: Vamer Pharmaceuticals

Location: Cairo, Egypt

Size: 101-500 employees

Industries: Healthcare and Medical Services

Website: N/A

Feb 2013 to Dec 2014 (1 year 10 months)

Senior Account Manager at Sprint Advertising

Experience Details

Job Title: Senior Account Manager

Job Role: Marketing/PR/Advertising

Career Level: Manager

Job Details:  Work with the company's clients to ensure that the clients' business needs are met on time and in a satisfactory manner
 Leading project management activity
 Responsible for implementing the CRM yearly strategy
 Analyzing the client's business operations and determining goals and the best way to meet them. create budgets, forecasts and schedules to make sure that product(s) or project(s) are ready on time
 Delivering sales presentations to high-level executives
 Maintaining and expanding relationships with existing clients
 Ensures that client issues are dealt with in an efficient manner, informing the Account Director or Managing Director of any problems that may arise.
 Owns the contract and contract renewals for new work for an existing client.
 Approves Change Orders and invoices, and is responsible for payment collections.
 Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.
 Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable.
 Aware and in pursuit of opportunities for account growth and new business, involving the Account Director, Sales support.
 Communicates the client's goals and represent the client's interests to the team.
 Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.
 Understanding of company capabilities and service, and effectively communicates all offerings to the client.
 Reports to the Account Director, providing regular input on all account activity, including status and call reports on a weekly basis

Company Details

Name: Sprint Advertising

Location: Cairo, Egypt

Size: N/A

Industries: Marketing and Advertising, Marketing and Advertising

Website: N/A

Oct 2009 to Jan 2013 (3 years 3 months)

Account Manager at Switch Advertising

Experience Details

Job Title: Account Manager

Job Role: Marketing/PR/Advertising

Career Level: Manager

Job Details:  Oversees the development of the client’s marketing plan
 Analyzing the client's business operations and determining goals and the best way to meet them. create budgets, forecasts and schedules to make sure that product(s) or project(s) are ready on time
 Ensures that client issues are dealt with in an efficient manner, informing the Account Director or Managing Director of any problems that may arise.
 Owns the contract and contract renewals for new work for an existing client.
 Approves Change Orders and invoices, and is responsible for payment collections.
 Assemble project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.
 Ensures that all processes and procedures are completed, quality standards are met.
 Aware and in pursuit of opportunities for account growth and new business, involving the Account Director, Sales support.
 Understanding of company capabilities and service, and effectively communicates all offerings to the client.
 Reports to the GM, providing regular input on all account activity, including status and call reports on a weekly basis

Company Details

Name: Switch Advertising

Location: Cairo, Egypt

Size: 11-50 employees

Industries: Marketing and Advertising, Marketing and Advertising

Website: N/A

Dec 2004 to Oct 2009 (4 years 10 months)

Achievements

See Achievements

Achievements as Trade Marketing Manager at Vamer Pharmaceuticals (2013 - 2014)
After changing the promotion strategy and upgrading some skills and the promotional team along with creating a new supervision and reporting system I have raised the productivity of the promotion department from 40% of the target to 85-95% in three months.

Achievements as Senior Account Manager at Sprint Advertising (2009 - 2013)
Latest Projects:
• Peugeot Egypt new HQ in Salah Salem fascia designing and production
• Peugeot Egypt show rooms fascias in Cairo, delta and canal area

Achievements as Account Manager at Switch Advertising (2004 - 2009)
Some of my Previous Projects:

• Intel Road show in: el ahli club (Cairo), (Gezeeret el ward club) El-mansoura, smouha club (Alexandria), tanta club (Tanta), el shatea club (ismailia), 6th of October (El-nakheel- Alexandria), zagazig university.
• Shell marketing events : shell booth in Cairo fair ground, shell (Leqaa al shorakaa 2005) in Swiss inn - Stella de mare, shell (Leqaa al shorakaa 2006) in JW Marriott, shell (Leqaa al shorakaa 2007) JW Marriot, Shell Retailers Day 2007 JW Marriot, Shell Treasure hunt (Staff outing JW Marriot 2007), shell communication day in arabella resort, masr we el sodan station opening, El-mansoura- El-estad station opening , Shell El warraq 2 station opening , Shell Ismailia station opening.
• Shell Egypt events: shell drive to survive in Intercontinental city stars.
• Acitex 2005 (Booths) : Acer, Sico (AMD), Moon Stone (MSI 2006), BDL ( MSI 2007) Launching in Egypt, Lenovo Acitex 2007, Electro Mart Acitex 2007, Benq (IBS) Acitex 2007.

Other achievements in school, university, sports, etc...