Ramy Radwan

IT Senior System AdministratorFull Time

• Job Details:•Manage, implement, configure and design all aspects of multiple Windows Server 2008 R2, 2012 R2 and 2016 Active directory structure, Perform AD Site, Organizational Unit, Users and Groups, and Group Policy management. •Manage resources and processes required to design, plan, and support all IT products and services. •Maintain servers and ensure they meet all security and consistency standards. •Execute technical strategies to increase efficiency and service •Identify problematic areas and implement strategic solutions in time. •Ensure security of data, network access and backup systems. •Design a data contingency plan & data disaster recovery plan. •Administrate Mikrotek firewalls, Cisco Switches and Antivirus server. •Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN). •Good Experience in Virtualization technologies: VMware and Microsoft, Hyper conversed. •Handle annual budget and ensure cost effectiveness. •Understand service management and working with the ticking systems. •Analyzing the existing business problems and propose creative and effective solutions. •Maintains quality service by establishing and enforcing organization standards. •Overseeing and determining time frames for major IT projects including system updates, upgrades, migrations and outages. •Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance. •Providing direction for IT team members. •Delegate tasks, manage team work load and oversee projects in order to meet deadlines. •Identifying opportunities for team training and skills advancement. •Keeps team motivated and accountable. •Act in alignment with user needs and system functionality to contribute to organizational policy. •Designing training programs and workshops for staff.

Head of Smart Solutions Support Department.Full Time

• Job Details:•Manage Department staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance. •Providing direction for Department team members. •Design, develop, implement and coordinate systems, policies and procedures. •Identify problematic areas and implement strategic solutions in time. •Audit systems and assess their outcomes. •Handle annual budget and ensure cost effectiveness •Talking staff through a series of actions either face to face or over the telephone to help set up systems or resolve issues. •Support and administer third-party applications. •Protects organization's value by keeping information confidential. •Establishing all reporting structure of all Department projects and developments whenever required. •Participating in client calls with Sales Specialists and Key Account Executives. •Assist Sales Specialists and Key Account Executives with providing solutions with client needs, presenting solutions to client. •Monitors customer support for technical solutions proposed throughout the sales process, and alerts the Sales and Key Account teams to potential risks of deal closure. •Contributes directly to Company business plan achievement by providing the highest level technical and analytical expertise in the sale of Xerox Products and Services Related. •Provide technical consultation, assessment, solution recommendation and delivery of professional services in the presales phase and after sale. •Completes required training and development objectives within the assigned time frame. •Maintain up to date knowledge base of the range of products promoted by the company and those of the competitors. •Provides training for new employees in all Xerox Products knowledge and provide them with the assist to fill the information gap.

IT System AdministratorFull Time

• Job Details:•Troubleshooting computer systems and networks problems, diagnosing and solving hardware or software faults. •Install and integrate new server hardware and applications. •Support and administer third-party applications. •Monitor network performance (availability, utilization, throughput, good put, and latency) and test for weaknesses. •Define network policies and procedures. •Responsible for the backup procedures and ensuring that all backups are taken. •Protects organization's value by keeping information confidential. •Handling all Internet Problems with the ISP (Vodafone & TE Data). •Following the Antivirus is up to date and all of our computers are secured. •Resolve all CCTV systems problems. •Experience with Firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired. •Printers Troubleshooting. •Conducting electrical safety checks on computer equipment. •Responsibility for purchasing the IT equipment’s (Desktop, Laptop, Servers and printer….etc.) •Talking staff through a series of actions either face to face or over the telephone to help set up systems or resolves issues. •Delivers informative, presentations to the General Manager and Administration team whenever required. •Contributes directly to Company business plan achievement by providing the highest level technical and analytical expertise in the IT Products and Services Related. •Establishing IT reporting structure of all IT projects and developments whenever required, also generate special reports depend on the needs. •Make suggests for Re-engineering of processes and procedures to achieve improved business results.