RI

Ramy Ishak

Commercial Service Head at Egyptian Gulf Bank

Egypt

Work Experience

  • Commercial Service Head

    Egyptian Gulf Bank

    Dec 2023 - Present -1 yr, 6 months

    Egypt

    • Job Details:Ensure accurate and speed flow of all transactions performed by customer service staff, manage the customer service team to provide excellent service, achieve assigned targets and apply sufficient controls.

  • Customer Service Manager

    Arab Banking Corporation Egypt - Blom Bank

    Dec 2022 - Dec 2023 -1 yr

    Egypt

    • Job Details:Ensure accurate and speed flow of all transactions performed by customer service staff, manage the customer service team to provide excellent service, achieve assigned targets and apply sufficient controls.

  • Head Customer Service

    Blom Bank Egypt

    May 2021 - Dec 2022 -1 yr, 7 months

    Egypt

    • Job Details:Following up all operation transactions procedures on existing clients, attracting new customers through selling bank's retail and liability products.

  • Customer Service

    Blom Bank Egypt

    Aug 2018 - May 2021 -2 yrs, 9 months

    Egypt

    • Job Details:Receiving clients and reviewing their accounts, opening and updating customers accounts, executing internal and external money transfers.

    • Education

    • Bachelor's Degree in Business Information Systems

      Helwan University

      Jan 2009 - Jan 2012 - 3 yr

    • High School

      Sahara Language School

      Jan 2008 - Jan 2009 - 1 Year

    Skills

    • Microsoft Word
    • Microsoft Excel
    • Internet & Emailing
    • Customer Service
    • Leadership
    • Time Management
    • Effective communication

    Languages

    • Arabic

      Fluent

    • English

      Intermediate
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