
Ramy Abd Elsalam
Training and Development Supervisor at Eslsca Business School
Nasr City, Cairo, EgyptWork Experience
Training and Development SupervisorFull Time
Eslsca Business School
Sep 2018 - Present -6 yrs, 10 months
Egypt , Cairo
- Job Details:Talent Acquisition And Training Development Eslsca Business School – Eslsca - Egypt Communicating with managers to identify training needs and mapping out development plans for teams and individuals. Managing, designing, developing, coordinating and conducting all training programs. Attracts applicants by placing job advertisements, contacting recruiters, and using newsgroups and job sites Preparing for interviews questioning phase to comply with position offered Achieves staffing objectives by recruiting and evaluating job candidates; advising managers; and managing relocations and intern program Experience with various training methods, including on-the-job coaching, mentorship programs and e-learning. Experience with different projects, like management training and soft-skills development, is also essential. Familiar with the instructors, equipment and educational material requirements for each project. Responsibilities Map out annual training plans for management, HR, customer support and more Design and develop training programs (outsourced and/or in-house) Select appropriate training methods or activities (e.g. simulations, mentoring, on-the-job training, professional development classes) Market available training to employees and provide necessary information about sessions Conduct organization-wide training needs assessment and identify skills or knowledge gaps that need to be addressed Use known education principles and stay up-to-date on new training methods and techniques Design, prepare and order educational aids and materials Assess instructional effectiveness and determine the impact of training on employee skills and KPIs Gather feedback from trainers and trainees after each educational session Partner with internal stakeholders and liaise with experts regarding instructional design Maintain updated curriculum database and training records Host train-the-trainer sessions for internal subject matter experts Manage and maintain in-house training facilities and equipment Research and recommend new training methods
project managerFull Time
Plan A
Dec 2014 - Jun 2018 -3 yrs, 6 months
Egypt , Giza
- Job Details:Running my own– Egypt, Cairo. (Urban Development of Slums) Own a startup construction company that works mainly on the governmental projects that related to the slums development. Assisting the governmental member in managing the whole project. Taking the responsibility of all the accounting issues related to the project. Responsible of delivering the project to the governmental member in time with the quality needed.
Corp Account ManagerFull Time
Vodafone
Aug 2010 - Nov 2014 -4 yrs, 3 months
Egypt , Cairo
- Job Details:• Vodafone Egypt – Business Sales Account Manager Major Duties and Responsibilities: Account Manager - Account planning and leadership of the nominated Enterprise accounts. - Ensure account plans signed off by business Account Manager and business Head of Sales. - Evaluate customer preferences for product or solutions to ensure that client requirements are meet gather and analyze data regarding competitor pricing and products and ensure that Vodafone products and services fit customer requirements. - Set financial targets per account with approval of the Enterprise Account Management manager for revenue growth, solution sales, net ads, solutions sales, and customer churn, and ARPU, ARPA, Data, voice and solution sales. - Responsible for the nominated accounts and for the delivery of P&L for that account. - Evaluates performance, risks in nominated accounts and revises plans where Appropriate. - Secure, manage and deepen the Vodafone customer relationship, with the long term focus of penetration and introduction of innovative products and services. - Provide face leadership into the accounts on delivery of new propositions, products and services for Vodafone. - Influence and collaborates with Enterprise Marketing on nominated accounts to provide specific propositions and pricing to the customer. - Responsible for the account management of specific Enterprise accounts, and for the delivery of profitable, long term business of those accounts to Vodafone. - Poach high value customer to our network. - Capitalize Vodafone base by MNP project.
Consumer SalesFull Time
Etisalat
Feb 2008 - Jul 2010 -2 yrs, 5 months
Egypt , Cairo
- Job Details:• Etisalat Egypt - Consumer Sales High Value Customer - Achieving sales targets. - Managing a portfolio of accounts. - Establish and maintain successful relationships with customers especially with the C Levels (CEO, CFO, CIO and COO), ensured by their references and customer satisfaction level. - Using an existing network of industry contacts to generate new business. - Work closely with VIP, Business, Finance, Marketing, IT and HR depts. to enhance and implement related products and services i.e. High value segment, Retention tool, Management of brand business plans to maximize sales and profits. - Resolves customer complaints by investigating problems, developing solutions, and making recommendations to management. - Recommend changes in products, service, and policy by evaluating results and competitive developments.
Education
Bachelor's Degree in Accountant
Helwan UniversityJan 2002 - Jan 2006 - 4 yr
High School - Thanaweya Amma
El ormanJan 2002
Languages
Arabic
FluentEnglish
AdvancedGerman
Intermediate
Training & Certifications
Marketing
Eslsca Business School·2019Human Recourse
Eslsca Business School·2019Project Management
Eslsca Business School·2019Research
Eslsca Business School·2019Train The Trainer
Eslsca Business School·2018Art Of Marketing
Riti·2013English
AUC·2011Advanced Sales Skills
Vodafone Egypt·2010