Basic Info

Rami Riad

More than 15 years

Dubai, United Arab Emirates

Bachelor's Degree

Senior Management

Work Experience

Division General Manager at Al Otaiba Group

Experience Details

Division General Manager

Operations/Management

Senior Management (e.g. VP, CEO)

Role:
Leading 4 business units strategies and its management including and not limited to its sales, marketing, finance, human resources, after sales services, logistics and supply chain functions.
Impacting both internally and externally, taking the right decisions to drive the EBIT, rationalize portfolio, develop and deploy the RTM / GTM strategy along with your team.
Impacting both internally and externally I am able to take the right decisions to drive the EBIT, rationalize current portfolio, develop and deploy the RTM / GTM strategy along with my team.
Keeping an eye on the short-term goals and the long-term agenda I ensure that the organization has a quantity and value within its offerings.
I am responsible for preparing the road map for the sales function for the short-midterm and present to the board to get alignment with stakeholders to drive the revenue.

Dimensions:
• Plan and develop the Group divisions strategies by providing input from the perspective of the business units handled, ensuring that relevant goals and objectives are incorporated
• Introduce new brands/concepts/product to capitalize and expand business potential, negotiate deals and details of new contracts, and decide on positioning each B.U.
• Develop overall annual budgets in line and coordination with the business strategy; consolidate and refine the overall budget for each B.U. manager responsible, and enforce its implementation.
• Develop and oversee long term and short term plans, incorporating expenditure and revenue budgets designed to ensure growth, profitability and return on investment.
• Work closely with each B. Unit manager to review various aspects of the potential vertical and horizontal growth, including suitable location, profitability parameters as per principal’s & group guidelines; and overseeing project progress in terms of cost and quality control.
• Establish and maintain effective business relations with key business partners and sustainable network with people and entities that matter to business to further business interests.
• Monitor compliance of local laws relating to industry and ensure all outlets adhere and operate as per regulatory and statutory requirements and established safety policies and standards.
• Develop motivational strategies of employees in each B.U. and ensure that all employees are encouraged to maximize their capability and contribution at work and develop potential employees towards succession planning.
• Communicate any organizational changes and mitigate risks through effective change management.
• Plan human resource requirements with HR department to ensure selection is in line with the budgets and business standards.
• Supervise the marketing plans to pitch the right brand image/positioning/awareness amongst the customers.
• Maintaining customer relations to expand customer base and market share, in line with the guidelines of the Corporate and Retail Marketing & Communications as well as the principal requirements.
• Principal/Management Liaison.


Company Details

Al Otaiba Group

Dubai, United Arab Emirates

More than 1000 employees

Retail, Food Services/Restaurants/Catering, FMCG

www.mhao.ae

Jan 2010 to present (7 years 6 months)
Chain Operations Manager at Americana - UAE

Experience Details

Chain Operations Manager

Operations/Management

Manager

Chain Operations Manager
KFC - Americana - UAE

Lead 30 KFC units and 550+ employees operationally within Dubai and parts of Sharjah.

Dimensions

• P&L management.
• Purchases of the supply chain needs according to the standard operations.
• Building new meal recipes according to standards.
• Controlling budget, market analysis and schedules of 4 area managers and their teams.
• Plan the business development including opening, remodeling and expanding the brand at multiple geographical locations.

Key Areas of Responsibilities

• Plan & manage the sales, profit and manpower forecast for the chain.
• Annual evaluations including IDPs, hiring and training management.
• Manage the day-to-day operations to support and facilitate achieving the chain KPIs.
• Rolling weekly field visits to the locations to ensure the operation is following the brand standards.
• Coach the area managers by setting blue chip system to manage their team by objectives
and achieve their targets.


KFC Area Operations Manager
Americana -UAE

Lead 10 KFC units and 250+ employees in different areas in Sharjah and Northern Emirates.

Dimensions

• P&L management.
• Monthly operations audit for each restaurant.
• Contribute in the business development plan including opening, remodeling and expanding the geographical locations within my area.

Key Areas of Responsibilities

• Manage the day-to-day operations to support and facilitate achieving the area KPIs.
• Rolling daily field visits to the locations to ensure proper staffing, customer service, cleanliness, scheduling, inventory control, recipes, cash control and company policies.
• Ensure appropriate and timely resolution of customer concerns or issues. Solicit customer feedback, share feedback with team and use it to improve the operational opportunities.


Company Details

Americana - UAE

Dubai, United Arab Emirates

More than 1000 employees

Food Services/Restaurants/Catering

www.americana-group.com

May 2003 to Nov 2009 (6 years 6 months)
Sales Specialist at Mercedes-Benz (Sami Saad-Egypt)

Experience Details

Sales Specialist

Sales/Retail

Experienced (Non-Manager)

• Enlarges the personal connection to generate more potential customer to increase the prospect base.
• Enhances the communication and relations with the customers by an on-going follow-up and customer care calls and visits.
• High demonstration and presentation skills to influence the clients.
• Managing my data base system in a way that provides me to exceed my targets.
• Effective approaches to satisfy and save the customer, which is the first priority goal.
• Good internal communication with the company to get the best for the customer benefit.

• Selling other services such as Insurance and Finance by having good external communication with other companies that provides these services to complete a whole deal that satisfy the customer.
• After sales activities, such as customer care calls to ensure the customer satisfaction from the services provided and the product.


Company Details

Mercedes-Benz (Sami Saad-Egypt)

Cairo, Egypt

501-1000 employees

Automotive

www.mercedes-benz.com.eg

Feb 2002 to Mar 2003 (1 year 1 month)
Sales Specialist at Xerox Egypt

Experience Details

Sales Specialist

Sales/Retail

Entry Level

• Direct and manage my sales force team, 9 persons, to focus on large-scale sales.
• Supporting each sales person of the team in sales studies and how to finalize big deals.
• Achieved sales of up to LE 10 million (US $ 3 million) over 4 years of sales in Xerox.
• Create ability to retain large and key accounts generating large sales volume.
• Develop products knowledge and high presentation skills.
• Daily & weekly plan report presented to management.
• Monthly forecast for closable deals.
• Quarterly prospect A, B & C base list for closable deals presentation.
• Quarterly accounts review report presented to management


Company Details

Xerox Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Publishing and Printing

www.xerox.com

Feb 1998 to Dec 2001 (3 years 10 months)

Education

BSch in Accounting, Business Administration

Education Details

BSch

Accounting, Business Administration

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
1993 - 1997
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Jesuits, College de la sainte famille

Egypt

1993

B / Very Good / 75 - 85%

Thanaweya Amma, science section - 82%

Jesuits, College de la sainte famille
1993

Certifications

Strategic Planning & Management in Retailing
Jun 2016

Certificate details

Strategic Planning & Management in Retailing

Jun 2016

85 out of 100

N/A

N/A

William & Mary – Raymond A. Mason School of Business

Associated with IGDS organisation

Strategic Hospitality & Restaurant Management
Jun 2008

Certificate details

Strategic Hospitality & Restaurant Management

Jun 2008

90 out of 100

N/A

N/A

Cornell University School of Hotel Administration

Associated with YUM Restaurants International

Alliance Française
Apr 1992

Certificate details

Alliance Française

Apr 1992

70 out of 100

N/A

N/A

Chambre de commerce et d'industrie de Paris

N/A

Training and Courses

3D Coaching Module at Gazing & Talent Co.
Mar 2015

Training/Course Details

3D Coaching Module

Mar 2015

Gazing & Talent Co.

N/A

Risk Management at KPMG
Jan 2013

Training/Course Details

Risk Management

Jan 2013

KPMG

N/A

Operations College at YUM international
May 2008

Training/Course Details

Operations College

May 2008

YUM international

N/A

Business Decisions at LOGIC Consulting
Feb 2006

Training/Course Details

Business Decisions

Feb 2006

LOGIC Consulting

N/A

Area Coach Development at YUM International
Feb 2005

Training/Course Details

Area Coach Development

Feb 2005

YUM International

N/A

Leadership at Dale Carnegie
Jan 2004

Training/Course Details

Leadership

Jan 2004

Dale Carnegie

Three Contents: - Effective Communications. - Human Relations Seminar. - Coaching Employees to Peak Performance

High Volume and Major Accounts at XEROX Egypt
Jun 2001

Training/Course Details

High Volume and Major Accounts

Jun 2001

XEROX Egypt

N/A

Leadership Quality Improvement & Problems solving at XEROX Egypt
Jun 2000

Training/Course Details

Leadership Quality Improvement & Problems solving

Jun 2000

XEROX Egypt

N/A

Communication and negotiation skills at XEROX Egypt
Jun 1999

Training/Course Details

Communication and negotiation skills

Jun 1999

XEROX Egypt

N/A

Buyer Focused selling cycle at XEROX Egypt
Mar 1998

Training/Course Details

Buyer Focused selling cycle

Mar 1998

XEROX Egypt

N/A

This profile is outdated!
Last update more than 10 months ago.

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Profile Skills and Keywords

3D Coaching ModuleAccountabilityAccounting, Business AdministrationAlliance FranaiseArabicArea Coach DevelopmentAutomotiveBusiness DecisionsBusiness DevelopmentBusiness IntelligenceBuyer Focused Selling CycleCateringChain Operations ManagerCoachingCommunication & AlignmentCommunication And Negotiation SkillsCommunicatorDelivering ResultsDisciplineDivision General ManagerEnglishExecutionExecutorFMCGFood ServicesFrenchHigh Volume And Major AccountsLeaderLeadershipLeadership Quality Improvement & Problems SolvingManagementNegotiationNegotiatorOperations CollegeOracleP&L ManagementPassionPersistencePersistentPlanningPublishing And PrintingRestaurantsRetailRisk ManagementSalesSales & OperationsSales SpecialistSense Of OwnershipStrategic Hospitality & Restaurant ManagementStrategic Planning & Management In RetailingThinking Out Of The NormXerox Egypt

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Fluent

: Advanced

: Fluent

: Advanced

Tools and Technologies

Oracle

Oracle

: Intermediate

: High

:

5-7 years

Business Intelligence

Business Intelligence

: Intermediate

: High

:

3-5 years

Fields of Expertise

Management

Management

: Advanced

: Extreme - I love it!

:

More than 7 years

Sales & Operations

Sales & Operations

: Advanced

: Extreme - I love it!

:

More than 7 years

Negotiation

Negotiation

: Advanced

: High

:

5-7 years

Coaching

Coaching

: Advanced

: High

:

5-7 years

P&L Management

P&L Management

: Advanced

: Extreme - I love it!

:

More than 7 years

Key Skills

Executor, Leader, Communicator, Negotiator, Persistent

Online Presence

linkedin.com/in/rami-riad-8800a03a

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