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Rami Riad

Seasoned Senior Management Expert

Dubai, United Arab Emirates

Work Experience

  • Division General ManagerFull Time

    Al Otaiba Group

    Jan 2010 - Present -15 yrs, 6 months

    United Arab Emirates , Dubai

    • Job Details:Role: Leading 4 business units strategies and its management including and not limited to its sales, marketing, finance, human resources, after sales services, logistics and supply chain functions. Impacting both internally and externally, taking the right decisions to drive the EBIT, rationalize portfolio, develop and deploy the RTM / GTM strategy along with your team. Impacting both internally and externally I am able to take the right decisions to drive the EBIT, rationalize current portfolio, develop and deploy the RTM / GTM strategy along with my team. Keeping an eye on the short-term goals and the long-term agenda I ensure that the organization has a quantity and value within its offerings. I am responsible for preparing the road map for the sales function for the short-midterm and present to the board to get alignment with stakeholders to drive the revenue. Dimensions: • Plan and develop the Group divisions strategies by providing input from the perspective of the business units handled, ensuring that relevant goals and objectives are incorporated • Introduce new brands/concepts/product to capitalize and expand business potential, negotiate deals and details of new contracts, and decide on positioning each B.U. • Develop overall annual budgets in line and coordination with the business strategy; consolidate and refine the overall budget for each B.U. manager responsible, and enforce its implementation. • Develop and oversee long term and short term plans, incorporating expenditure and revenue budgets designed to ensure growth, profitability and return on investment. • Work closely with each B. Unit manager to review various aspects of the potential vertical and horizontal growth, including suitable location, profitability parameters as per principal’s & group guidelines; and overseeing project progress in terms of cost and quality control. • Establish and maintain effective business relations with key business partners and sustainable network with people and entities that matter to business to further business interests. • Monitor compliance of local laws relating to industry and ensure all outlets adhere and operate as per regulatory and statutory requirements and established safety policies and standards. • Develop motivational strategies of employees in each B.U. and ensure that all employees are encouraged to maximize their capability and contribution at work and develop potential employees towards succession planning. • Communicate any organizational changes and mitigate risks through effective change management. • Plan human resource requirements with HR department to ensure selection is in line with the budgets and business standards. • Supervise the marketing plans to pitch the right brand image/positioning/awareness amongst the customers. • Maintaining customer relations to expand customer base and market share, in line with the guidelines of the Corporate and Retail Marketing & Communications as well as the principal requirements. • Principal/Management Liaison.
  • Chain Operations ManagerFull Time

    Americana - UAE

    May 2003 - Nov 2009 -6 yrs, 6 months

    United Arab Emirates , Dubai

    • Job Details:Chain Operations Manager KFC - Americana - UAE Lead 30 KFC units and 550+ employees operationally within Dubai and parts of Sharjah. Dimensions • P&L management. • Purchases of the supply chain needs according to the standard operations. • Building new meal recipes according to standards. • Controlling budget, market analysis and schedules of 4 area managers and their teams. • Plan the business development including opening, remodeling and expanding the brand at multiple geographical locations. Key Areas of Responsibilities • Plan & manage the sales, profit and manpower forecast for the chain. • Annual evaluations including IDPs, hiring and training management. • Manage the day-to-day operations to support and facilitate achieving the chain KPIs. • Rolling weekly field visits to the locations to ensure the operation is following the brand standards. • Coach the area managers by setting blue chip system to manage their team by objectives and achieve their targets. KFC Area Operations Manager Americana -UAE Lead 10 KFC units and 250+ employees in different areas in Sharjah and Northern Emirates. Dimensions • P&L management. • Monthly operations audit for each restaurant. • Contribute in the business development plan including opening, remodeling and expanding the geographical locations within my area. Key Areas of Responsibilities • Manage the day-to-day operations to support and facilitate achieving the area KPIs. • Rolling daily field visits to the locations to ensure proper staffing, customer service, cleanliness, scheduling, inventory control, recipes, cash control and company policies. • Ensure appropriate and timely resolution of customer concerns or issues. Solicit customer feedback, share feedback with team and use it to improve the operational opportunities.
  • Sales SpecialistFull Time

    Mercedes-Benz (Sami Saad-Egypt)

    Feb 2002 - Mar 2003 -1 yr, 1 month

    Egypt , Cairo

    • Job Details:• Enlarges the personal connection to generate more potential customer to increase the prospect base. • Enhances the communication and relations with the customers by an on-going follow-up and customer care calls and visits. • High demonstration and presentation skills to influence the clients. • Managing my data base system in a way that provides me to exceed my targets. • Effective approaches to satisfy and save the customer, which is the first priority goal. • Good internal communication with the company to get the best for the customer benefit. • Selling other services such as Insurance and Finance by having good external communication with other companies that provides these services to complete a whole deal that satisfy the customer. • After sales activities, such as customer care calls to ensure the customer satisfaction from the services provided and the product.
  • Sales SpecialistFull Time

    Xerox Egypt

    Feb 1998 - Dec 2001 -3 yrs, 10 months

    Egypt , Cairo

    • Job Details:• Direct and manage my sales force team, 9 persons, to focus on large-scale sales. • Supporting each sales person of the team in sales studies and how to finalize big deals. • Achieved sales of up to LE 10 million (US $ 3 million) over 4 years of sales in Xerox. • Create ability to retain large and key accounts generating large sales volume. • Develop products knowledge and high presentation skills. • Daily & weekly plan report presented to management. • Monthly forecast for closable deals. • Quarterly prospect A, B & C base list for closable deals presentation. • Quarterly accounts review report presented to management
  • Education

    • BSch in Accounting, Business Administration

      Ain Shams University (ASU)

      Jan 1993 - Jan 1997 - 4 yr

    • High School - Thanaweya Amma

      Jesuits, College de la sainte famille

      Jan 1993 

    Skills

    • Management
    • Sales Operations
    • P&L Management
    • Negotiation
    • Coaching
    • Oracle
    • Business Intelligence

    Languages

    • Arabic

      Fluent
    • English

      Fluent
    • French

      Advanced

    Training & Certifications

    • Strategic Planning & Management in Retailing

      William & Mary – Raymond A. Mason School of Business ·2016
    • 3D Coaching Module

      Gazing & Talent Co.·2015
    • Risk Management

      KPMG·2012
    • Strategic Hospitality & Restaurant Management

      Cornell University School of Hotel Administration ·2008
    • Operations College

      YUM international·2008
    • Business Decisions

      LOGIC Consulting·2006
    • Area Coach Development

      YUM International·2005
    • Leadership

      Dale Carnegie ·2003
    • High Volume and Major Accounts

      XEROX Egypt·2001
    • Leadership Quality Improvement & Problems solving

      XEROX Egypt·2000
    • Communication and negotiation skills

      XEROX Egypt·1999
    • Buyer Focused selling cycle

      XEROX Egypt·1998
    • Alliance Française

      Chambre de commerce et d'industrie de Paris·1992
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