Basic Info

Name: Rami Aref

Professional Experience: 10 years

Location: Cairo, Egypt

Highest Education: Bachelor's Degree

Career Level: Experienced

Work Experience

IT Engineer, Applications & Helpdesk manager at Bingo

Experience Details

Job Title: IT Engineer, Applications & Helpdesk manager

Job Role: IT/Software Development, Installation/Maintenance/Repair

Career Level: Manager

Job Details: Manage SQL database administration assignments of the company. Enhance database performance, perform restores, implement recovery procedures, handle performance tuning and conduct regular system backups. Ensure technical and functional designs meet business requirements.
Installing & configuring & Implementation & administration Microsoft Dynamics Retail Management System and other retail Systems and financial systems.
Enhanced end users’ understanding of database systems by conducting pre-implementation workshops, delivering group and individual training sessions and creating user-friendly training materials.
Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries. Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets.
Installing & configuring & administration Exchange 2010 & Microsoft Office 365.
Responsible for maintaining the computer systems, server management. Installing, Maintaining network infrastructure. Monitor, back up severs and insure its available All time.
Manage account Domain and hosting.

Company Details

Name: Bingo

Location: Cairo, Egypt

Size: 51-100 employees

Industries: Retail

Website: N/A

Jul 2007 to Feb 2016 (8 years 7 months)

IT Specialist at Arab Company for manufacturing

Experience Details

Job Title: IT Specialist

Job Role: Installation/Maintenance/Repair

Career Level: Experienced (Non-Manager)

Job Details: Software, Hardware and electronic maintenance of Motherboard, Hard disk, CD-ROMs & DVDs, and some other electronic devices

Company Details

Name: Arab Company for manufacturing

Location: Giza, Egypt

Size: 11-50 employees

Industries: Computer Hardware, Computer Networking

Website: N/A

Jan 2006 to Mar 2007 (1 year 2 months)

Achievements

See Achievements

Other achievements in school, university, sports, etc...
diploma in project management

Education

Bachelor of Commerce in accounting

Banha University

2002 - 2006

High School - Thanaweya Amma

Ahmed Orabi

2002

Certifications

MCSA 2012 SQL Server 2012

Apr 2015

Certificate details

Certificate Name: MCSA 2012 SQL Server 2012

Date Awarded: Apr 2015

Score: N/A

Result URL: N/A

Result ID: N/A

Organization Issuing Certificate: Microsoft

Description: N/A

MCSD 2012 Web Applications

Nov 2015

Certificate details

Certificate Name: MCSD 2012 Web Applications

Date Awarded: Nov 2015

Score: N/A

Result URL: N/A

Result ID: N/A

Organization Issuing Certificate:

Description: N/A

Engineering Computer Maintenance

Jan 2008

Certificate details

Certificate Name: Engineering Computer Maintenance

Date Awarded: Jan 2008

Score: N/A

Result URL: N/A

Result ID: N/A

Organization Issuing Certificate:

Description: N/A

Training and Courses

MCSA (SQL Server 2012) at Iteshare

Apr 2015

Training/Course Details

Training Name: MCSA (SQL Server 2012)

Date: Apr 2015

Institution: Iteshare

Description: Querying Microsoft SQL Server 2012. Administering Microsoft SQL Server 2012 Databases Implementing a Data Warehouse with Microsoft SQL Server 2012

MCSD.NET 2012 at Iteshare

Nov 2015

Training/Course Details

Training Name: MCSD.NET 2012

Date: Nov 2015

Institution: Iteshare

Description: .Net foundation 4.5 LINQ Programming in HTML5 with JavaScript and CSS3 , Bootstrap Developing ASP.NET MVC 4 Web Applications Final Project (Contoso University Project)

Cisco Certificated Network Associate (CCNA) at study by self

Apr 2012