Basic Info

Rami Al Eskandarani

9 years

Jeddah, Saudi Arabia

Bachelor's Degree

Manager

Work Experience

Residential Facilities Management - Assitant Manager at Saudi Oger Ltd.

Experience Details

Residential Facilities Management - Assitant Manager

Customer Service/Support, Operations/Management

Manager

• Oversights of the daily operation
• Reviews tenant applications for eligibility and show available units.
• Follows Housing procedure for processing eligible applicants within the program guidelines attached/related to the property.
• Works diligently to ensure that all new move-in files are complete
• Coordinates with all the Facility Service Lines (Maintenance, Housekeeping, Horticulture, Material Management, etc.)
• Attends training as needed and recommended by Housing
• Attends regular in-house training and informational meetings
• Ensures that vacant units are "turned" in the fastest possible time by monitoring timeliness of vendors and maintenance staff. Walks vacant unit daily to monitor progress of turn
• Performs annual re-certification of tenants, completes required weekly reports, monthly reports, ticklers and compliance reports.
• Cooperates with compliance staff in submitting requested information for audits, inspections and annual reports.
• Supervises on-site staff, providing constant feedback through verbal and written communications, participates in annual performance reviews, sets priorities and goals, collects time sheets, and oversees work.
• Instructs tenants in emergency procedures, appliance use, and property rules.
• Investigates tenant complaints and resolves tenant issues, prepares written incident reports
• Provides local information of available nearby schools, shopping malls, recreational facilities, and public transportation


Company Details

Saudi Oger Ltd.

Jeddah, Saudi Arabia

More than 1000 employees

Construction - Residential & Commercial/Office

N/A

Jul 2009 to present (8 years)
Front Office – Front Desk & Reservation Supervisor – “Opera System” at Crowne Plaza Hotel

Experience Details

Front Office – Front Desk & Reservation Supervisor – “Opera System”

Hospitality/Hotels/Food Services

Experienced (Non-Manager)

• Responsible for Greeting and Registering the guest
• Following I-Arrive Procedures (Speed and Efficiency of Check-in)
• Following I-Depart Procedures and collecting samples.
• Up selling at the desk and through the phone – TSA Program.
• Applying all the Winning Ways
• Making and modifying reservations
• Having the ability to multi-task, been detail-oriented, and able to solve problems & effectively deal with internal and external customers
• Checking all billing instructions and arranging all the arrivals for the next day


Company Details

Crowne Plaza Hotel

farwaniya, Kuwait

More than 1000 employees

Hospitality/Hotels

N/A

Jun 2008 to Jun 2009 (1 year)
Front Desk Agent & Night Auditor at South Seas Island Resort

Experience Details

Front Desk Agent & Night Auditor

Hospitality/Hotels/Food Services

Entry Level

• Register guests and assigns rooms
• Assists in pre-registration and blocking of rooms for reservations.
• Thoroughly understand and adheres to proper credit, check-cashing, and cash handling policies and procedures.
• Knows room locations, types of rooms available, and room rates.
• Uses suggestive selling techniques to sell rooms and promote other services of the hotel
• Coordinates room status updates with the housekeeping department
• Possesses a working knowledge of the reservations department
• Performing cashier related functions
• Follows procedures for issuing and closing safe deposit boxes used by guests.
• Uses proper telephone etiquette.
• Attends department meetings
• Knows all safety and emergency procedures
• Run all Night reports and report it to Accountant, Reservation Manager and General Manager
• Close PB Admin and send to bank
• Check all daily audits and report it to Front Desk Supervisor, Duty Manager and Reservation Manager when discrepancies exist


Company Details

South Seas Island Resort

Florida, United States

501-1000 employees

Hospitality/Hotels

N/A

Feb 2007 to Feb 2008 (1 year)

Education

Bachelor's Degree in Hospitality & Tourism Management

Education Details

Bachelor's Degree

Hospitality & Tourism Management

Lebanese International University, Lebanon

C / Good / 65 - 75%

N/A

N/A

Lebanese International University
2003 - 2006
High School - Thanaweya Amma

High School Details

Thanaweya Amma

High School Institution for Boys

Lebanon

2002

B / Very Good / 75 - 85%

N/A

High School Institution for Boys
2002

Certifications

Hospitality Management
Feb 2008

Certificate details

Hospitality Management

Feb 2008

N/A

N/A

N/A

American Hospitality Academy

N/A

This profile is outdated!
Last update more than 10 months ago.

Jobseeker photo

Profile Skills and Keywords

ArabicConstruction - Residential & CommercialCustomer ServiceCustomer-orientedEnglishFacility ManagementFood ServicesFront Desk Agent & Night AuditorFront Office Front Desk & Reservation Supervisor Opera SystemHard WorkerHospitalityHospitality & Tourism ManagementHospitality ManagementHotel ManagementHotelsInitiativeLeaderManagementMicrosoft OfficeOfficePlannerResidential Facilities Management - Assitant ManagerSupport

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

5-7 years

Fields of Expertise

Hotel Management

Hotel Management

: Expert

: Extreme - I love it!

:

1-3 years

Facility Management

Facility Management

: Advanced

: Extreme - I love it!

:

5-7 years

Key Skills

Leader, Planner, Hard worker, Customer-oriented, Initiative

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