Rami Al Eskandarani

Residential Facilities Management - Assitant ManagerFull Time

• Job Details:• Oversights of the daily operation • Reviews tenant applications for eligibility and show available units. • Follows Housing procedure for processing eligible applicants within the program guidelines attached/related to the property. • Works diligently to ensure that all new move-in files are complete • Coordinates with all the Facility Service Lines (Maintenance, Housekeeping, Horticulture, Material Management, etc.) • Attends training as needed and recommended by Housing • Attends regular in-house training and informational meetings • Ensures that vacant units are "turned" in the fastest possible time by monitoring timeliness of vendors and maintenance staff. Walks vacant unit daily to monitor progress of turn • Performs annual re-certification of tenants, completes required weekly reports, monthly reports, ticklers and compliance reports. • Cooperates with compliance staff in submitting requested information for audits, inspections and annual reports. • Supervises on-site staff, providing constant feedback through verbal and written communications, participates in annual performance reviews, sets priorities and goals, collects time sheets, and oversees work. • Instructs tenants in emergency procedures, appliance use, and property rules. • Investigates tenant complaints and resolves tenant issues, prepares written incident reports • Provides local information of available nearby schools, shopping malls, recreational facilities, and public transportation

Front Office – Front Desk & Reservation Supervisor – “Opera System”Full Time

• Job Details:• Responsible for Greeting and Registering the guest • Following I-Arrive Procedures (Speed and Efficiency of Check-in) • Following I-Depart Procedures and collecting samples. • Up selling at the desk and through the phone – TSA Program. • Applying all the Winning Ways • Making and modifying reservations • Having the ability to multi-task, been detail-oriented, and able to solve problems & effectively deal with internal and external customers • Checking all billing instructions and arranging all the arrivals for the next day