Rر

RAMI رامي

After Sales Manager at Etisal for Trading

Giza, Egypt

Work Experience

  • After Sales ManagerFull Time

    Etisal for Trading

    May 2018 - Present -7 yrs, 1 month

    Egypt , Giza

    • Job Details:Manage all Honor ,TCL , Choeteck SanDisk , WD , Toshiba , Kioxia , Razer , Rowa , Dahua and Anker aftersales function process and procedures. Manage repair, spare parts and replacement functions. Manage logistic and CP, Technical Support , DOA , DAP Cycle for Wholesale ,OR accounts , Call center requests and Complaints.

  • After Sales ManagerFull Time

    Nile Engineering Group

    Nov 2016 - Jul 2017 -8 months

    Egypt , Cairo

    • Job Details:Handling All Maintenance issues: Mange Repair, Order parts and claims in all branches (9 Branches). Mange Q.C Functions in all branches. Mange DOA and DAP Cycle and compensation with Vendor. Mange Technical Support and Training for technical staff.

  • After Sales services and warranty section headFull Time

    Franke

    Feb 2016 - Jun 2016 -4 months

    Egypt , Giza

      • Union Group

      • Claim and Data Control (Warranty) Manager Full Time

        Jan 2015 - Dec 2015 -11 months

        Egypt , Cairo

        • Technical Support and Data Control SupervisorFull Time

          Dec 2010 - Jan 2015 -4 yrs, 1 month

          Egypt , Cairo

          • Senior Maintenance Engineer Full Time

            Oct 2009 - Nov 2010 -1 yr, 1 month

            Egypt , Cairo

            Education

            • B.SC degree in the field of Electronics and Communications Engineering, from Misr University for Science and Technology in B.SC degree in the field of Electronics and Communications Engineering

              Misr University for Science and Technology (MUST)

              Jan 2000 - Jan 2005 - 5 yr

            Achievements

            Good knowledge at satellite communication, mobile communication, designs RF (radio frequency) using PLL (phase locked loop). - Good knowledge at Mobile and Nanotechnology maintenance (overall troubleshooting and how to change different types and different packages of ICs) - Trained from Samsung for H.W processes and S.W downloading, also got another training about Soft Skills (how to deal with Customer and also how to satisfy customer).

            Skills

            • Maintenance
            • GSM
            • maintennance
            • Soldering
            • cosmos
            • Training
            • Remedy
            • Teaching

            Languages

            • Arabic

              Fluent

            • English

              Advanced

            Training & Certifications

            • Advance Certification Evaluation (HHP) Products

              2010

            • Basic Certified Engineer

              SAMSUNG·2010

            • Golden Certification

              SAMSUNG·2010

            • Training for design and simulation for RF design

              kENOZ COMPANY ·2003
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