Basic Info

Ramez Zaghloul

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Service Representative at Berlitz

Experience Details

Customer Service Representative

Customer Service/Support

Experienced (Non-Manager)

• Answer telephones, handle inquiries and requests, take messages and connect different departments.
• Set appointments, coordinate with corporate and syndicate affiliates and observe schedule.
• Follow up with closed classes to get feedback and secure new enrollments.
• Complete forms in accordance with company procedures.
• Handle complaints, compensation, meetings and retention activities.


Company Details

Berlitz

Cairo, Egypt

More than 1000 employees

Education

N/A

Dec 2015 to present (1 year)
Retail Sales Representative at Etisalat

Experience Details

Retail Sales Representative

Sales/Retail

Experienced (Non-Manager)

-Achieving individual Sales monthly target, net activation 100% (Quantitative).
- Enhance after selling service & provide total customer satisfaction.
- Handle customers’ inquiries and provide solutions to their problems.
- Sell Etisalat products and services and ensure proper collection of required documents.
- Promote handsets and accessories.
- Ensure compliance to policies & procedures.
- Handle and keep records of cash & inventory to maintain accurate data that can be used for the 2nd shift and daily reports.
- Prepare reports including briefing, daily activity, closing sheet & follow up.
- Handling all paper work which is reported to the different company departments


Company Details

Etisalat

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Apr 2015 to Nov 2015 (7 months)
Customer Service Representative at Raya

Experience Details

Customer Service Representative

Customer Service/Support

Entry Level

- Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
- plays a critical role in providing an interface between customers and the client company
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
- Follow up to ensure that appropriate actions were taken on customers' requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.


Company Details

Raya

Cairo, Egypt

More than 1000 employees

Consumer Services

N/A

Jun 2014 to Mar 2015 (9 months)
Excursions Salesperson at Self-employed

Experience Details

Excursions Salesperson

Tourism/Travel

Entry Level

• Advertize promotions for Safari, Excursions, schedule group visits, develop brochures, researching mailing lists and advertising options.
• Adhere to budget guidelines and goals, and maintains frequent communication between clients.


Company Details

Self-employed

Sharm el-Sheikh, Egypt

1-10 employees

Travel and Tourism

N/A

Feb 2012 to Jan 2014 (1 year 11 months)
Translor at Freelancee

Experience Details

Translor

Media/Journalism/Publishing

Experienced (Non-Manager)

- Responsible for understanding, and translating written statements from English to Arabic and vise versa.
- Relay concepts and ideas between languages.
- Edit and proofread text to accurately reflect language.
- Receive and submit assignments electronically.
- Use dictionaries and glossaries for reference.
- Facilitate communication for people with limited English proficiency.


Company Details

Freelancee

Cairo, Egypt

N/A

Translation and Localization

N/A

Jan 2010 to Dec 2011 (1 year 11 months)

Achievements


I have managed to exceed my sales target,to achieve an excellent performance and to receive several thanks-mails from many clients


I have managed to learn almost all about the banking service and succeeded in my duty to maximize bank's profitability by suggesting many supplementary services to our clients


I have up sold promotions and developed innovative brochures and ads with great success generating an upsurge in sales effectiveness


I have provided my online clients with accurate useful translation for their materials including researchers and subtitle providers


I learned English and French by myself and took several E-courses via opensource websites like alison and coursera, I am still studying French, graphic design, and business administration

Education

BA in Mass communication

Education Details

BA

Mass communication

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2007 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Tabary Alhejaz

Egypt

2007

A / Excellent / 85 -100%

N/A

Tabary Alhejaz
2007

Certifications

Certificate details

Retail Sales introduction Course

Mar 2015

N/A

N/A

N/A

Etisalat Telecom

N/A

Certificate details

IELTS (International English Language Testing System)

Apr 2013

N/A

N/A

N/A

British council Sponsored By Cambridge University

N/A

Certificate details

English Converation

May 2016

N/A

N/A

N/A

Berlitz

N/A

Training and Courses

Training/Course Details

ICDL (International Computer Driving License)

Nov 2011

Ministry of Communications and Information Technology

Training/Course Details

General English conversation advanced

Sep 2011

by Cambridge University

N/A

Training/Course Details

Customer service profeciency

Oct 2016

Dale Carnegie

N/A

This profile is fresh!
Last update 2 days ago.

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Profile Skills and Keywords

AdaptiveArabicBusiness DevelopmentCRMConsumer ServicesCreativeCustomer ServiceCustomer Service ProfeciencyCustomer Service RepresentativeEducationEnglishEnglish ConverationExcursions SalespersonFlexibleFrenchGeneral English Conversation AdvancedGymHandles StressHard WorkerICDL (International Computer Driving License)IELTS (International English Language Testing System)JournalismMass CommunicationMediaMicrosoft OfficeMicrosoft Office (Word , Excel, Power Point, Computer Network Essentials, Etc)MusicProgrammingPublishingReadingRetailRetail Sales Introduction CourseRetail Sales RepresentativeSalesSiebel CRM System (Customer Relationship Management) By OracleSupportSwimmingTeam PlayerTelecommunicationsTourismTranslation And LocalizationTranslorTravelTravel And Tourism

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

CRM

CRM

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Customer service

Customer service

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Office (Word , Excel, Power point, Computer Network Essentials, etc…)

Microsoft Office (Word , Excel, Power point, Computer Network Essentials, etc…)

: Intermediate

: Extreme - I love it!

:

3-5 years

Siebel CRM system (Customer Relationship Management) by Oracle

Siebel CRM system (Customer Relationship Management) by Oracle

: Beginner

: High

:

1-3 years

Key Skills

Hard worker, Creative, Flexible / Adaptive, Handles Stress, Team Player

Online Presence

ramez.nashat@facebook.comramesnashat@gmail.com

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