Ramez Nashat Zaghloul
English Language Instructor at UCMAS
Obour City, Cairo, EgyptWork Experience
Customer Service SpecialistFull Time
Amideast
Dec 2016 - Sep 2020 -3 yrs, 9 months
Egypt , Cairo
- Job Details:- Conduct and score all placement tests. - Handle administrative issues and students' complaints. - Help teachers with attendance, materials and requests. - receive inquiries and requests from clients for courses, certificate accreditations, booking international tests. - conduct class evaluations and prepare reports for the education manager.
Education
BA in Mass communication
Ain Shams University (ASU)Jan 2007 - Jan 2011 - 4 yr
High School - Thanaweya Amma
Tabary AlhejazJan 2007
Achievements
I learned English by myself and took several E-courses via opensource websites like Coursera, I studied French, and web development, and now project management.
Skills
- Microsoft Office (Word , Excel, Power point, Computer Network Essentials, etc…)
- Customer Service
- Project Management
- Marketing
- Advertising
- Public Relations (PR)
- Social Media
- Publishing
- Microsoft Windows
- Microsoft Office
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Languages
English
FluentFrench
Intermediate
Training & Certifications
Web development
Russian cultural center·2020TESOL
Arizona State University·2018Project Management Professional (PMP®) preparation
Amideast·2017Teaching Knowledge Test (TKT-Module 1: Language learning and teaching)
British Council ·2017Organizational Leadership Program
State University of New York ·2017English B1 conversation
Berlitz·2016Customer service profeciency
Dale Carnegie ·2016IELTS
British council Sponsored By Cambridge University ·2013ICDL
Ministry of Communications and Information Technology·2010