Basic Info

Ramez Zaghloul

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

CSR & education specialist at Amideast

Experience Details

CSR & education specialist

Administration

Experienced (Non-Manager)

- Conduct and score all placement tests.
- Handle administrative issues and students' complaints.
- Help teachers with attendance, materials and requests.
- receive inquiries and requests from clients for courses, certificate accreditations, booking international tests.
- conduct class evaluations and prepare reports for the education manager.


Company Details

Amideast (multinational)

Cairo, Egypt

501-1000 employees

Education

N/A

Dec 2016 to present (7 months)
Customer Service Representative at Berlitz

Experience Details

Customer Service Representative

Customer Service/Support

Experienced (Non-Manager)

• Answer telephones, handle inquiries and requests, take messages and connect different departments.
• Set appointments, coordinate with corporate and syndicate affiliates and observe schedule.
• Follow up with closed classes to get feedback and secure new enrollments.
• Complete forms in accordance with company procedures.
• Handle complaints, compensation, meetings and retention activities.


Company Details

Berlitz

Cairo, Egypt

More than 1000 employees

Education

N/A

Dec 2015 to Dec 2016 (1 year)
Retail Sales Representative at Etisalat

Experience Details

Retail Sales Representative

Sales/Retail

Experienced (Non-Manager)

-Achieving individual Sales monthly target, net activation 100% (Quantitative).
- Enhance after selling service & provide total customer satisfaction.
- Handle customers’ inquiries and provide solutions to their problems.
- Sell Etisalat products and services and ensure proper collection of required documents.
- Promote handsets and accessories.
- Ensure compliance to policies & procedures.
- Handle and keep records of cash & inventory to maintain accurate data that can be used for the 2nd shift and daily reports.
- Prepare reports including briefing, daily activity, closing sheet & follow up.
- Handling all paper work which is reported to the different company departments


Company Details

Etisalat

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Apr 2015 to Nov 2015 (7 months)
Customer Service Representative at Raya

Experience Details

Customer Service Representative

Customer Service/Support

Entry Level

- Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
- plays a critical role in providing an interface between customers and the client company
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
- Follow up to ensure that appropriate actions were taken on customers' requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.


Company Details

Raya

Cairo, Egypt

More than 1000 employees

Consumer Services

N/A

Jun 2014 to Mar 2015 (9 months)

Achievements


I have managed to exceed my sales target,to achieve an excellent performance and to receive several thanks-mails from many clients


I have managed to learn almost all about the banking service and succeeded in my duty to maximize bank's profitability by suggesting many supplementary services to our clients


I learned English and French by myself and took several E-courses via opensource websites like alison and coursera, I am still studying French, graphic design, and business administration

Education

BA in Mass communication

Education Details

BA

Mass communication

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2007 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Tabary Alhejaz

Egypt

2007

A / Excellent / 85 -100%

N/A

Tabary Alhejaz
2007

Certifications

IELTS
Apr 2013

Certificate details

IELTS

Apr 2013

N/A

N/A

N/A

British council Sponsored By Cambridge University

N/A

ICDL
Nov 2010

Certificate details

ICDL

Nov 2010

N/A

N/A

N/A

Ministry of Communications and Information Technology

N/A

Training and Courses

Training/Course Details

Advanced English conversation

Sep 2011

CIC Academy

N/A

Training/Course Details

Customer service profeciency

Oct 2016

Dale Carnegie

N/A

Training/Course Details

Retail customer service

May 2015

Etisalat Egypt

N/A

Training/Course Details

English B1 conversation

Dec 2016

Berlitz

N/A

This profile is fresh!
Last update 1 days ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdministrationAdobe SystemsAdvanced English ConversationAmideastAndroidArabicBusiness DevelopmentCRMCSR & Education SpecialistConsumer ServicesCreativeCustomer ServiceCustomer Service ProfeciencyCustomer Service RepresentativeEducationEducation ManagementEnglishEnglish B1 ConversationFlexibleGymHandles StressHard WorkerICDLIELTSMass CommunicationMicrosoft OfficeMicrosoft Office (Word , Excel, Power Point, Computer Network Essentials, Etc)Microsoft WindowsMusicProgrammingReadingRetailRetail Customer ServiceRetail Sales RepresentativeSalesSiebel CRM System (Customer Relationship Management) By OracleSupportSwimmingTeam PlayerTelecommunicationsTranslationWhatsapp Web

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Whatsapp Web

Whatsapp Web

: Expert

: High

:

Less than 1 year

CRM

CRM

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft Windows

Microsoft Windows

: Advanced

: High

:

More than 7 years

Android

Android

: Advanced

: High

:

5-7 years

Adobe systems

Adobe systems

: Intermediate

: High

:

3-5 years

Fields of Expertise

Microsoft Office (Word , Excel, Power point, Computer Network Essentials, etc…)

Microsoft Office (Word , Excel, Power point, Computer Network Essentials, etc…)

: Expert

: Extreme - I love it!

:

3-5 years

Customer service

Customer service

: Expert

: Extreme - I love it!

:

3-5 years

Siebel CRM system (Customer Relationship Management) by Oracle

Siebel CRM system (Customer Relationship Management) by Oracle

: Advanced

: High

:

3-5 years

Translation

Translation

: Advanced

: Extreme - I love it!

:

1-3 years

Education Management

Education Management

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Hard worker, Creative, Flexible / Adaptive, Handles Stress, Team Player

Online Presence

https://www.linkedin.com/in/ramez-nashat-zaghloul-saad-531138100/ramesnashat@gmail.com

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