Basic Info

Ramez Zaghloul

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

CSR & education specialist at Amideast

Experience Details

CSR & education specialist

Administration

Experienced (Non-Manager)

- Conduct and score all placement tests.
- Handle administrative issues and students' complaints.
- Help teachers with attendance, materials and requests.
- receive inquiries and requests from clients for courses, certificate accreditations, booking international tests.
- conduct class evaluations and prepare reports for the education manager.


Company Details

Amideast (multinational)

Cairo, Egypt

501-1000 employees

Education

N/A

Dec 2016 to present (1 month)
Customer Service Representative at Berlitz

Experience Details

Customer Service Representative

Customer Service/Support

Experienced (Non-Manager)

• Answer telephones, handle inquiries and requests, take messages and connect different departments.
• Set appointments, coordinate with corporate and syndicate affiliates and observe schedule.
• Follow up with closed classes to get feedback and secure new enrollments.
• Complete forms in accordance with company procedures.
• Handle complaints, compensation, meetings and retention activities.


Company Details

Berlitz

Cairo, Egypt

More than 1000 employees

Education

N/A

Dec 2015 to Dec 2016 (1 year)
Retail Sales Representative at Etisalat

Experience Details

Retail Sales Representative

Sales/Retail

Experienced (Non-Manager)

-Achieving individual Sales monthly target, net activation 100% (Quantitative).
- Enhance after selling service & provide total customer satisfaction.
- Handle customers’ inquiries and provide solutions to their problems.
- Sell Etisalat products and services and ensure proper collection of required documents.
- Promote handsets and accessories.
- Ensure compliance to policies & procedures.
- Handle and keep records of cash & inventory to maintain accurate data that can be used for the 2nd shift and daily reports.
- Prepare reports including briefing, daily activity, closing sheet & follow up.
- Handling all paper work which is reported to the different company departments


Company Details

Etisalat

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Apr 2015 to Nov 2015 (7 months)
Customer Service Representative at Raya

Experience Details

Customer Service Representative

Customer Service/Support

Entry Level

- Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
- plays a critical role in providing an interface between customers and the client company
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
- Follow up to ensure that appropriate actions were taken on customers' requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.


Company Details

Raya

Cairo, Egypt

More than 1000 employees

Consumer Services

N/A

Jun 2014 to Mar 2015 (9 months)
Excursions Salesperson at Self-employed

Experience Details

Excursions Salesperson

Tourism/Travel

Entry Level

• Advertize promotions for Safari, Excursions, schedule group visits, develop brochures, researching mailing lists and advertising options.
• Adhere to budget guidelines and goals, and maintains frequent communication between clients.


Company Details

Self-employed

Sharm el-Sheikh, Egypt

1-10 employees

Travel and Tourism

N/A

Feb 2012 to Jan 2014 (1 year 11 months)
Translor at Freelancee

Experience Details

Translor

Media/Journalism/Publishing

Experienced (Non-Manager)

- Responsible for understanding, and translating written statements from English to Arabic and vise versa.
- Relay concepts and ideas between languages.
- Edit and proofread text to accurately reflect language.
- Receive and submit assignments electronically.
- Use dictionaries and glossaries for reference.
- Facilitate communication for people with limited English proficiency.


Company Details

Freelancee

Cairo, Egypt

N/A

Translation and Localization

N/A

Jan 2010 to Dec 2011 (1 year 11 months)

Achievements


I have managed to exceed my sales target,to achieve an excellent performance and to receive several thanks-mails from many clients


I have managed to learn almost all about the banking service and succeeded in my duty to maximize bank's profitability by suggesting many supplementary services to our clients


I have up sold promotions and developed innovative brochures and ads with great success generating an upsurge in sales effectiveness


I have provided my online clients with accurate useful translation for their materials including researchers and subtitle providers


I learned English and French by myself and took several E-courses via opensource websites like alison and coursera, I am still studying French, graphic design, and business administration

Education

BA in Mass communication

Education Details

BA

Mass communication

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2007 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Tabary Alhejaz

Egypt

2007

A / Excellent / 85 -100%

N/A

Tabary Alhejaz
2007

Certifications

Certificate details

Retail Sales introduction Course

Mar 2015

N/A

N/A

N/A

Etisalat Telecom

N/A

Certificate details

IELTS (International English Language Testing System)

Apr 2013

N/A

N/A

N/A

British council Sponsored By Cambridge University

N/A

Certificate details

English Converation

May 2016

N/A

N/A

N/A

Berlitz

N/A

Training and Courses

Training/Course Details

ICDL (International Computer Driving License)

Nov 2011

Ministry of Communications and Information Technology

Training/Course Details

General English conversation advanced

Sep 2011

by Cambridge University

N/A

Training/Course Details

Customer service profeciency

Oct 2016

Dale Carnegie

N/A

This profile is fresh!
Last update was today

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdministrationAmideastArabicBusiness DevelopmentCRMCSR & Education SpecialistConsumer ServicesCreativeCustomer ServiceCustomer Service ProfeciencyCustomer Service RepresentativeEducationEnglishEnglish ConverationExcursions SalespersonFlexibleFrenchGeneral English Conversation AdvancedGymHandles StressHard WorkerICDL (International Computer Driving License)IELTS (International English Language Testing System)JournalismMass CommunicationMediaMicrosoft OfficeMicrosoft Office (Word , Excel, Power Point, Computer Network Essentials, Etc)MusicProgrammingPublishingReadingRetailRetail Sales Introduction CourseRetail Sales RepresentativeSalesSiebel CRM System (Customer Relationship Management) By OracleSupportSwimmingTeam PlayerTelecommunicationsTourismTranslation And LocalizationTranslorTravelTravel And Tourism

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

CRM

CRM

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Customer service

Customer service

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Office (Word , Excel, Power point, Computer Network Essentials, etc…)

Microsoft Office (Word , Excel, Power point, Computer Network Essentials, etc…)

: Intermediate

: Extreme - I love it!

:

3-5 years

Siebel CRM system (Customer Relationship Management) by Oracle

Siebel CRM system (Customer Relationship Management) by Oracle

: Beginner

: High

:

1-3 years

Key Skills

Hard worker, Creative, Flexible / Adaptive, Handles Stress, Team Player

Online Presence

ramez.nashat@facebook.comramesnashat@gmail.com

Ramez is looking for new exciting career opportunities… Please share…

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Ramez's full profile and find more great talent and professionals to join your team.