Basic Info

Name: Ramez Zaghloul

Professional Experience: 5 years

Location: Cairo, Egypt

Highest Education: Bachelor's Degree

Career Level: Experienced

Work Experience

CSR & education specialist at Amideast

Experience Details

Job Title: CSR & education specialist

Job Role: Administration

Career Level: Experienced (Non-Manager)

Job Details: - Conduct and score all placement tests.
- Handle administrative issues and students' complaints.
- Help teachers with attendance, materials and requests.
- receive inquiries and requests from clients for courses, certificate accreditations, booking international tests.
- conduct class evaluations and prepare reports for the education manager.

Company Details

Name: Amideast (multinational)

Location: Cairo, Egypt

Size: 501-1000 employees

Industries: Education

Website: N/A

Dec 2016 to present (7 months)

Customer Service Representative at Berlitz

Experience Details

Job Title: Customer Service Representative

Job Role: Customer Service/Support

Career Level: Experienced (Non-Manager)

Job Details: • Answer telephones, handle inquiries and requests, take messages and connect different departments.
• Set appointments, coordinate with corporate and syndicate affiliates and observe schedule.
• Follow up with closed classes to get feedback and secure new enrollments.
• Complete forms in accordance with company procedures.
• Handle complaints, compensation, meetings and retention activities.

Company Details

Name: Berlitz

Location: Cairo, Egypt

Size: More than 1000 employees

Industries: Education

Website: N/A

Dec 2015 to Dec 2016 (1 year)

Retail Sales Representative at Etisalat

Experience Details

Job Title: Retail Sales Representative

Job Role: Sales/Retail

Career Level: Experienced (Non-Manager)

Job Details: -Achieving individual Sales monthly target, net activation 100% (Quantitative).
- Enhance after selling service & provide total customer satisfaction.
- Handle customers’ inquiries and provide solutions to their problems.
- Sell Etisalat products and services and ensure proper collection of required documents.
- Promote handsets and accessories.
- Ensure compliance to policies & procedures.
- Handle and keep records of cash & inventory to maintain accurate data that can be used for the 2nd shift and daily reports.
- Prepare reports including briefing, daily activity, closing sheet & follow up.
- Handling all paper work which is reported to the different company departments

Company Details

Name: Etisalat

Location: Cairo, Egypt

Size: More than 1000 employees

Industries: Telecommunications

Website: N/A

Apr 2015 to Nov 2015 (7 months)

Customer Service Representative at Raya

Experience Details

Job Title: Customer Service Representative

Job Role: Customer Service/Support

Career Level: Entry Level

Job Details: - Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
- plays a critical role in providing an interface between customers and the client company
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
- Follow up to ensure that appropriate actions were taken on customers' requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.

Company Details

Name: Raya

Location: Cairo, Egypt

Size: More than 1000 employees

Industries: Consumer Services

Website: N/A

Jun 2014 to Mar 2015 (9 months)

Achievements

See Achievements

Achievements as Retail Sales Representative at Etisalat (2015 - 2015)
I have managed to exceed my sales target,to achieve an excellent performance and to receive several thanks-mails from many clients

Achievements as Customer Service Representative at Raya (2014 - 2015)
I have managed to learn almost all about the banking service and succeeded in my duty to maximize bank's profitability by suggesting many supplementary services to our clients

Other achievements in school, university, sports, etc...
I learned English and French by myself and took several E-courses via opensource websites like alison and coursera, I am still studying French, graphic design, and business administration