Ramez Osama Mohamed Elshimy
Security Operations Engineer Tier 2
Nasr City, Cairo, EgyptWork Experience
Security Operations Engineer tier IIFull Time
Orange Business Services
Jan 2017 - Present -8 yrs, 6 months
Egypt , Cairo
- Job Details:Troubleshooting and resolving high complexity customer faults. Perform service changes by assessing risk and implementing requests reported within the agreed Change Management process. Resolve service problems by performing root cause analysis and designing action plans for unknown errors Perform solution releases by authorizing, validating (changes, upgrades, updates, patches, and migrations) and implementing them. Perform technical & management escalation as implied by the escalation process to ensure security tasks are progressing toward resolution and/or completion. Devices / Technologies working on: - Firewalls: Juniper Firewalls (Netscreen). Checkpoint Firewalls. FortiGate Firewalls. - Proxy Services: Bluecoat: Proxy, Reporter & Director. Cisco Iron Port: Proxy. Cisco ScanSafe cloud services. Zscaler Proxy services. - Pulse secure SSL services. - F5 BIGIP [LTM/GTM] and [Revers Proxy] services. - McAfee IPS/IDS. - Safenet Authentication Services.
Incident Management SpecialistFull Time
Orange Business Services
Jun 2015 - Jan 2017 -1 yr, 7 months
Egypt , Cairo
- Job Details:-Provide a technical point of contact for customers’ incidents. -Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams. -Diagnose fault-related incidents by effectively utilizing software diagnostics and other networks/product utility programs. -Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner. -Perform technical escalations to different Problem Management teams in line with company procedure and case/incident excellence. -Perform and own technical management escalations in line with company procedure and case excellence policy. -Obtain and document data integrity issues and ensure getting valid Reason for Outage (RFO) when applicable and to note it in detail and Gain agreement to incident closure by customer or Service desk representative. See less
Education
Bachelor's Degree, Electrical, Electronics and Communications Engineering in Electrical, Communications and Electronics Engineering
Alexandria University (ALEXU)Jan 2008 - Jan 2013 - 5 yr
High School - Thanaweya Amma
El-Morqoseya secondary schoolJan 2008
Achievements
I was a Karate professional player for 20 years, I was the national champion for several years also got a silver middle in the Africa champion chip. I was a karate coach for 2 years in the Smouha club and one year in the military. I played mixed martial arts for one year and got a gold middle in kickboxing in the national champion chip.
Skills
- Load Balancers
- Troubleshooting
- Wide Area Network
- Virtual Private Network
- Access Control
- Microsoft Office
- Zscaler
- Antivirus
- CCNA
- Wireshark
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Languages
Arabic
FluentEnglish
Fluent
Training & Certifications
Palo Alto Networks Certified Network Security Engineer [PCNSE]
Palo Alto Networks·2020NSE 4 Network Security Professional
Fortinet·2019Cisco Certified Network Professional Security (CCNP-S)
Cisco·2019Paloalto Firewall
PaloAlto·2019Fortigate Firewall
Fortigate·2019Azure network administration
Microsoft Azure·2019BIGIP F5
F5·2019CCNA Cyber ops
Cisco·2018ZCCA
Zscaler·2016CCNA Security
Cisco·2015CCNA Routing and Switching
Cisco·2015CCNA Security
Self-Study·2014CCNA
Self-Study·2012