Ramez Rafik

csm & collection agent

• Job Details:handled customer account queries and resolved payment issues effectively. supported clients by providing professional and timely responses across different touchpoints. maintained high standards of service and compliance with axa collection policies.

Client Service Representative

• Job Details:managed customer support for uae-based clients, resolving technical and account inquiries. delivered high-quality service and maintained kpis for satisfaction and handling time.

marketing intern

• Job Details:assisted in planning visual content and campaigns using meta ad manager. drafted social media copy, adjusted tone of voice (tov), and analyzed engagement trends.