Ramy Mahmoud Elsrogy

Coordinator and customer servicesFull Time

• Job Details:-Handling customers by mails, phones and meetings like :- England customer: - (LIME HOUSE – A39 – ALEXSANDER SAVIL ROW – JASPER CONRAN – JHONE ROCHE – BRETSH TAILOR – CENTUER – JEFF BANKES – AUSTIN REED- BEN SHERMAN – STVADIO) Australian customers :-( RHODES & BEKETT – BOSTON BROTHERS) American customers: - (ITUCHO – JOS.A.BANK – TALPOTS - OSCAR) Portuguese customers :-( MASSIMO DUTTI – Cortefiel) German customers: - (HUGO BOSS) Italian customers :- (BOGGI) Israel customers: - (MARK&SPENCER) -Maintain knowledge of all organizational and governmental rules affecting customer care, and provide information about these rules to organization staff members and to vendors. -Respond to customer inquiries about order status, changes, or cancellations -Review requisition orders in order to verify accuracy, terminology, and specifications. -Make the specification for all the customers & translate it from English to Arabic -Co-ordinates the sequence of samples , informs clients on progress and gives specific instructions to other departments regarding to the orders to proceed accordingly -Negotiate the customer's offers prices & the payment terms to insure delivers as per the approved specifications. -Arrange meetings with the foreign & local customers to be aware with the latest update & identify our exact needs -provides feedback to the clients and writes reports and recommendations -Resolve the conflict between the customer & the factory -Identify priorities and make follow up for these priorities -Adjusting the schedules quickly with any problem that may delay progress , such as missing information & missing items -Make schedule meeting per week for checking the delivery dates achieving -Co-ordinate all Communication between the factory & the customers in all issues related to the samples & orders -Identify the customer comments for the samples to proceed the bulk -Make plan for the samples & orders from beginning till shipping -Identify all needed materials for all the samples and determine the missing items to provide them to the production line -Check the Bill of material for the bulk production and determine the missing items to provide them to the production line -Coordinate between the factory departments to give clarify situation about the samples & orders -Identify the best shipping method (sea, air courier) & port according to the given shipment details (net weight, gross weight, volume, number of packages, volumetric weight, location) -Check the samples before the shipment & shipping it with DHL or FedEx & track it until receive a confirmation from the costumer