Rajakumar Keelu

Associate Manager, Service Delivery & Analytics

• Job Details:Reviewed and analysed SLA contracts for feasibility; escalated high-risk clauses to senior leadership and service account manager (SAM) for realignment. Led virtual and in-person meetings with clients (PNB and CBI) via Microsoft Teams, Zoom, and onsite visits, representing operational metrics, updates, and improvement plans. Managed all hiring operations: followed up with HR for requisitions, conducted technical interviews, selected final candidates, and oversaw onboarding, probation, and performance management.

Team Lead, ATM & Call Center Operations

• Job Details:Led a 20+ member team overseeing ATM uptime, IVR-based incident resolution, and technician follow-ups for multiple banking clients. Spearheaded the Bank of Baroda (BOB) project transition; ensured zero backlog during handover by conducting daily reviews with senior leadership.

Service Coordinator – Field Engineer Scheduling

• Job Details:Handled daily coordination for 45–50 field engineers managing over 2,500 ATMs across Maharashtra. Reviewed previous day's service productivity each morning and flagged SLA breaches to regional leadership.