Rahul Raj

Senior Consultant Infrastructure Management

• Job Details:Delivered expert support for infrastructure and cloud projects, resolving 500+ critical incidents across 16,000+ Windows servers to maintain uptime. Led troubleshooting and recovery of VMware environments, addressing VM and host-level issues to improve system stability. Handled application and data recovery using Avamar and Commvault, ensuring adherence to defined recovery time objectives. Collaborated with clients and internal teams under the TROC model to deliver customized, high-impact solutions. Mentored junior team members and contributed to the development of internal best practices for incident response. Maintained strong client relationships through clear communication and consistent professional support.

Associate Consultant

• Job Details:Provided L2/L3 support for 16,000+ Windows servers across Azure and on-prem setups, serving over 600 enterprise clients. Managed Active Directory tasks including FSMO roles, replication issues, and ADFS configurations in hybrid environments. Delivered cloud migration projects using Azure VMSS, Key Vault, and storage to modernize legacy systems and enhance uptime. Handled patching operations through Ivanti, ensuring audit compliance and minimizing security risks.

IT Analyst

• Job Details:Managed virtualization environments using VMware and Hyper-V, including VM provisioning and capacity planning to improve infrastructure efficiency. Contributed to Azure cloud migration projects, enhancing system flexibility and performance. Maintained core services like DNS, Active Directory, Group Policy, and Cloudflare to ensure reliable access and network stability.