Rahma Magdy

Social Media Customer Support Specialist

• Job Details:Responding to customer inquiries across social media platforms (Facebook, Instagram, etc.), handling real-time customer inquiries via chat with fast and professional responses, monitoring and replying to comments, messages, and mentions in line with company tone, collaborating with internal teams to escalate and resolve complex cases, collected and updated customer data using internal tools and spreadsheets, ensured data accuracy and consistency across all digital channels.

Retail Customer Service Agent

• Job Details:Assisted walk-in customers with product inquiries, purchases, and support, delivered excellent face-to-face service and resolved in-store issues quickly, supported operations and provided feedback on customer pain points.

Telesales Representative

• Job Details:Contacted potential customers and promoted telecom plans and services, reached sales KPIs and handled customer objections efficiently, logged all interactions and ensured follow-ups were completed.