Basic Info

Raha Amer

12 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Executive Coach at Raha Amer

Experience Details

Executive Coach

Education/Teaching, Training/Instructor

Senior Management (e.g. VP, CEO)

• Coaching clients to achieve their goals
• Working on my own material to start giving trainings
• Consulting clients on career and business issues
• Relationship consultant
• Coaching clients on self-improvement and development
• Coaching clients on Health and Fitness area


Company Details

Raha Amer

Cairo, Egypt

N/A

Education

N/A

Dec 2012 to present (5 years 1 month)
Human Resources Consultant at UN Women

Experience Details

Human Resources Consultant

Human Resources, Administration

Experienced (Non-Manager)

1. Implementation of HR strategies
2. Implementation of HR services
3. Support to UN-related surveys
4. Support to knowledge building and knowledge sharing

Description of Functions:
1. Ensures implementation of HR strategies focusing on achievement of the following results:
• Full compliance of HR processes and records with UN/UN Women rules, regulations, policies and strategies.
2. Implements HR services focusing on achievement of the following results:
• Assist HR associate in recruitment process; drafting job descriptions and vacancy announcements, posting VAs, preparing necessary recruitment documents,
• Organizing the interview panel, informing the candidates and function as secretary to the interview panels.
• Maintenance and regular update of the country office staffing table and HR data base
• Collection of background information for submissions to the Compliance Review Panel (CRP).
• Maintain and update the country office rosters including e-rosters.
• Maintaining proper filing system for HR records and documents and taking care of personnel folders
• Prepare monthly attendance sheets for national and international staff, update and monitor leave balance and leave records
3. Ensures conduct of UN-related surveys focusing on achievement of the following results:
• Collection of information for comprehensive and interim local salary, participation in the work of LSSC (Local Salary Survey Committee), hardship and place-to-place surveys as alternative
4. Supports knowledge building and knowledge sharing in the country office focusing on achievement of the following results:
• Assist in organizing the trainings for the operations/projects staff on HR related matters
• Provision of HR briefing to newly hired staff
• Assess the staff training needs and submit it to related supervisor for final recommendations
• Contribution to knowledge networks and communities of practice.


Company Details

UN Women

Cairo, Egypt

N/A

Non-Profit Organizations

N/A

Feb 2017 to present (11 months)
Human Resources and Training Manager at DataGear BI

Experience Details

Human Resources and Training Manager

Human Resources, Operations/Management

Manager

• Administer compensation, benefits and performance management systems, and safety and recreation programs.
• Identify staff vacancies and recruit, interview and select applicants.
• Allocate human resources, ensuring appropriate matches between personnel.
• Provide current and prospective employees with information about policies, job duties, working conditions, wages, and opportunities for promotion and employee benefits.
• Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.
• Advise managers on organizational policy matters such as equal employment opportunity and sexual harassment, and recommend needed changes.
• Analyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.
• Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.
• Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
• Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations.
• Analyze training needs to design employee development, language training and health and safety programs.
• Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates.
• Analyze statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization's personnel policies and practices.
• Plan, organize, direct, control or coordinate the personnel, training, or labor relations activities of an organization.
• Conduct exit interviews to identify reasons for employee termination.
• Investigate and report on industrial accidents for insurance carriers.
• Represent organization at personnel-related hearings and investigations.
• Negotiate bargaining agreements and help interpret labor contracts.
• Prepare personnel forecast to project employment needs.
Prepare and follow budgets for personnel operations.
• Develop, administer and evaluate applicant tests.
• Oversee the evaluation, classification and rating of occupations and job positions.
• Study legislation, arbitration decisions, and collective bargaining contracts to assess industry trends.

• Develop and/or administer special projects in areas such as pay equity, savings bond programs, day-care, and employee awards.
• Provide terminated employees with outplacement or relocation assistance.
• Contract with vendors to provide employee services, such as food service, transportation, or relocation service.


Company Details

DataGear BI (multinational)

Cairo, Egypt

51-100 employees

Information Technology Services

datagearbi.com/

Sep 2015 to Jan 2017 (1 year 4 months)
Trainer and Training Designer at Teleperformance Egypt

Experience Details

Trainer and Training Designer

Education/Teaching, Training/Instructor

Manager

1- Developing & Designing Training Material;
• Fully responsible for designing all training material including presentations, trainer guides and participants hands-out for all assigned projects
• Liaising with TP clients to create material needed to deliver Technical Product Knowledge requirements per project
• Developing effective induction programs
• Designing & conducting training material for learning and development purposes (Problem solving, time management, How to succeed with your team, project management, Body Language, Business Etiquette, Objection Handling, Emotional Intelligence, How to sell any idea ..Etc.)
• Producing training materials for in-house courses




2- Administering Training Sessions;
• Conducting Train The Trainer (ToT) Sessions for Teleperformance subsidiary trainers (Poland, Turkey and Greece accounts)
• Training new/current employees in areas of Soft Skills, Products Knowledge (Technical Training) and Development Courses
• Managing the delivery of training and development programs
• Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers
• Ensuring that statutory training requirements are met

3- Developing Organizational Learning Strategy;
• Developing Corporate Training Needs Analysis, and designing training sessions outlines
• Identifying training and development needs within an organization through job analysis, appraisal schemes and regular consultation with business managers and human resources departments
• Designing and expanding training and development programs based on the needs of the organization and the individual
• Working in a team to produce programs that are satisfactory to all relevant parties in an organization, such as line managers, accountants and senior managers at board level
• Evaluating costs of planned programs and keeping within budget plans, by collaborating with Finance Unit on determining the Return On Investment and/or Cost-Benefit Analysis of any training or development program
• Conducting appraisals
• Devising individual learning plans and training strategies for the organization at large
• Evaluating training and development programs; amending and revising programs as necessary, in order to adapt to changes occurring in the work environment
• Helping line managers and trainers solve specific training problems, either on a one-to-one basis or in groups
• Contribute in the creation and/or delivery of e-learning packages


Company Details

Teleperformance Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications, Human Resources , Education

N/A

Sep 2010 to Aug 2015 (4 years 11 months)
Recruitment Consultant at EL FIKKY FOUNDATION

Experience Details

Recruitment Consultant

Human Resources

Manager

Supervise the HR Functions including Corporate Communication, Organization development, Compensation and benefits and performance management


Company Details

EL FIKKY FOUNDATION

Egypt

11-50 employees

Human Resources

N/A

Aug 2013 to Sep 2013 (1 month)
Recruitment Specialist at SIGMATRON MEDICAL AND TRADING

Experience Details

Recruitment Specialist

Human Resources

Entry Level

• Participates in setting the manpower-plan, (personnel planning and recruiting), Discuss manpower needs according to business objectives.
• Follows up and coordinate with recruitment channels (recruitment agencies, newspapers, recruitment websites, social media and etc.). Source out labor category from local market.
• Screens CVs, selects and short lists potential candidates.
• Executes pre-screening, final phone/face to face interviews for all levels.
• Follows up and coordinates with recruitment channels (newspapers.).
• Submits candidates’ offers and follows up until placing.
• Records candidate’s data to be able to locate candidate’s data easily.
• Creates & updates all recruitment forms.
• Creates a pool of qualified CVs in advance of need.
• Handles onboarding process.


Company Details

SIGMATRON MEDICAL AND TRADING (multinational)

Cairo, Egypt

11-50 employees

Medical Devices and Supplies

N/A

Aug 2006 to Aug 2010 (4 years)

Achievements


• Interviewed by Radio Resala

Education

BA in ENGLISH LITERATURE

Education Details

BA

ENGLISH LITERATURE

Ain Shams University, Egypt

Not specified

- Novel -Drama -Poetry -Latin -French -Linguistics -Literature -Phonetics -Arabic - Essay - Criticism

N/A

Ain Shams University
2006 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Futures Educational System

Egypt

2005

B / Very Good / 75 - 85%

N/A

Futures Educational System
2005

Training and Courses

Training/Course Details

Neuro Linguistics Programing

Oct 2010

American Board of Nlp - Lucid Training Center in Cairo

N/A

Training/Course Details

Pranic Healing

Nov 2011

Lucid Training Center

Healing With Energy

Training/Course Details

Time Line Therapy

Dec 2012

Lucid Training Center

N/A

Training/Course Details

Master NLP

Mar 2013

Lucid Training Center

N/A

Training/Course Details

Training and Development

Feb 2012

Teleperformance Egypt - Accredited from Teleperformance Globe

N/A

Training/Course Details

Presentation Skills

Sep 2004

Zedny

N/A

Training/Course Details

Leadership Skills

May 2010

Zedny

N/A

Training/Course Details

Body Language and Pshyognmy

Nov 2006

Lucid Training Center

N/A

Training/Course Details

Train The Trainer

Oct 2011

Teleperformance Egypt

N/A

Training/Course Details

Delegation Essentials

Dec 2014

Teleperformance Institute

Modules: Delegation Essentials: An Introduction to Delegating Delegation Essentials: The Delegation Process Delegation Essentials: Overcoming Delegation Problems

Training/Course Details

Managing Problem Performance

Dec 2014

Teleperformance Institute

1-Recognizing and Diagnosing Problem Performance 2-First Steps for Turning Around a Performance Problem 3-Using Progressive Discipline to Correct Problem Performance 4-Preventing Problem Performance

Training/Course Details

Performance Appraisal

Dec 2014

Teleperformance Institute

1- Performance Appraisal Essentials: Planning for Appraisals 2- Performance Appraisal Essentials: Conducting Traditional Appraisals 3-Performance Appraisal Essentials: 360-degree Appraisals

Training/Course Details

Working with Difficult People

Nov 2014

Teleperformance Institute

Working with Difficult People: Identifying Difficult People Working with Difficult People: How to Work with Aggressive People Working with Difficult People: How to Work with Negative People Working with Difficult People: How to Work with Procrastinators Working with Difficult People: How to Work with Manipulative People Working with Difficult People: How to Work with Self-serving People Working with Difficult People: Dealing with Micromanagers

Training/Course Details

Job Evaluation and Classification

Apr 2017

United Nations for Development and Programme

N/A

Training/Course Details

Individual Contracting

Mar 2017

United Nations for Development and Programme

N/A

Training/Course Details

Human Resources Management Strategies

May 2017

LinkedIn Institute

N/A

Jobseeker photo

Profile Skills and Keywords

AdministrationAdobe PhotoshopAnalyticalArabicBody Language And PshyognmyBooksCommunicationCustomer-orientedDataGear BIDelegation EssentialsDesigning MaterialDesigning TrainingDetails-orientedENGLISH LITERATUREEducationEmployee CoachingEnergy HealingEnglishExecutive CoachExecutorFrenchGemstones And Healing CrystalsGermanHuman ResourcesHuman Resources And Training ManagerHuman Resources ConsultantHuman Resources Management StrategiesIndividual ContractingInformation Technology ServicesInternetInternet ResearchInterviewing CandidatesItalianJob Evaluation And ClassificationLeadership SkillsLife CoachingListening To MusicManagementManaging Problem PerformanceMaster NLPMedical Devices And SuppliesMeeting With New PeopleMicrosoft OfficeNeuro Linguistics ProgramingNon-Profit OrganizationsPayroll AdministratorPerformance AppraisalPerformance Management SystemsPranic HealingPresentation SkillsPresenterPreziReading And Writing QuotesReading People's Body LanguageRecruitmentRecruitment ConsultantRecruitment SpecialistRecruitment/staffingSIGMATRON MEDICAL AND TRADINGSocializingStaff Training/developmentTeam PlayingTelecommunicationsTeleperformance EgyptTime Line TherapyTrain The TrainerTrainer And Training DesignerTrainingTraining And DevelopmentTraining Programs DevelopmentWorking With Difficult PeopleWritingWriting Poetry And Short-Stories

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Italian

Italian

: Beginner

: Beginner

: Beginner

: Beginner

German

German

: Beginner

: Beginner

: Beginner

: Beginner

French

French

: Beginner

: Beginner

: Intermediate

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Prezi

Prezi

: Expert

: Extreme - I love it!

:

1-3 years

Internet Research

Internet Research

: Expert

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Adobe Photoshop

Adobe Photoshop

: Beginner

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Recruitment/staffing

Recruitment/staffing

: Expert

: Extreme - I love it!

:

5-7 years

Performance management systems

Performance management systems

: Expert

: Extreme - I love it!

:

3-5 years

Staff training/development

Staff training/development

: Expert

: Extreme - I love it!

:

More than 7 years

Training programs development

Training programs development

: Expert

: Extreme - I love it!

:

More than 7 years

Training

Training

: Expert

: Extreme - I love it!

:

3-5 years

Communication

Communication

: Expert

: Extreme - I love it!

:

More than 7 years

Writing

Writing

: Expert

: Extreme - I love it!

:

More than 7 years

Payroll administrator

Payroll administrator

: Advanced

: High

:

3-5 years

Employee coaching

Employee coaching

: Advanced

: High

:

5-7 years

Designing Training

Designing Training

: Advanced

: Extreme - I love it!

:

1-3 years

Recruitment

Recruitment

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Analytical, Executor, Presenter, Customer-oriented, Details-oriented

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