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Raghda Walid Elgohary

Customer Service Executive at HSBC

Nasr City, Cairo, Egypt

Work Experience

  • Admin AssistantFull Time

    CID Consulting

    Jan 2018 - Present -7 yrs, 5 months

    Egypt , Cairo

    • Customer Service ExecutiveFull Time

      HSBC

      Oct 2016 - Present -8 yrs, 8 months

      Egypt , Cairo

      • Job Details:Job Duties • To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Service Level Agreements. • Responsible for relationship building and resolving customer queries and problems in a professional manner. • Take ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.

    • Contracts AnalystInternship

      Tanmia Petroleum Company

      Aug 2015 - Sep 2015 -1 month

      Egypt , Cairo

      • Customer ServiceInternship

        Credit Agricole Bank

        Jul 2014 - Aug 2014 -1 month

        Egypt , Cairo

          • Education

          • Bachelor's Degree in Economics and Political Science

            Cairo University (CU)

            Jan 2012 - Jan 2016 - 4 yr

          • High School - Thanaweya Amma

            Collège de la Mère de Dieu

            Jan 2012 

          Activities

          • Vice President at Fou2o Awarness Non-Profit Organization

            Student Activity

            Sep 2014 - Jun 2015 -9 months

          • Member at Fou2o Awareness Non-Profit Organization

            Student Activity

            Sep 2013 - Jun 2014 -9 months

          • Member at Model American Congress

            Student Activity

            Sep 2012 - Jun 2013 -9 months

          Skills

          • Customer Service
          • contracts
          • Microsoft Word
          • Logistics
          • Human Resources
          • fund raising
          • Microsoft Excel
          • Presentation Skills
          • Microsoft Powerpoint

          Languages

          • Arabic

            Fluent

          • French

            Fluent

          • English

            Advanced

          Training & Certifications

          • DELF B1

            2009
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