Raghda Elmenshawy

associate, reverse logistics – finance department

• Job Details:coordinate the execution process of releasing faulty devices from warehouse to suppliers. handling the delivery and return of clearance and end of life devices from shops to warehouse. coordinate the execution process of receiving replacement devices from suppliers to warehouse. handling the delivery and return of faulty and end of life accessories from warehouse to suppliers. handle the after sales of devices according to defined process. update master data base of defective devices to ensure record keeping. follow up on receiving replacement units within sla agreed with suppliers. act as the main interface with warehouse team and vendors to ensure smooth receiving and releasing process and stock level of faulty units. perform weekly and monthly report to upper management to have a view over the defected stock in warehouse, supplier side and closed cases. responsible for checking shipping cycle of faulty units to overseas vendors.

associate, distribution – finance department

• Job Details:ensure that all stocks items are properly identified and readily accessible for dsl hardware. monitoring dsl serials and stocks available at resellers side to ensure serial tracking on the system. supervise the order picking and shipping of all domestic and ensure all orders are picked accurately. ability to focus on customer needs and customer service while ensuring that all procedures are met. ensure customer shipments delivered to customer routing guides accurately. update the tasks on the tracer database as required. supervise on refreshing the stocks at the warehouse. maintain performance analysis for the couriers companies. responsible for the deliver cpe closure to meet the company targets. follow up daily with the courier on all the pending/overdue shipments measure and analyze major problem faced by the courier assists the courier on warehouse day-to-day operation, including receiving and shipping of modems responsible for improving courier performance supervise on the courier behavior with the customer prepare a weekly report for the dsl performance and the delivery time task report handling all the mails related to the dsl distribution.

dsl distribution coordinator - supply chain department

• Job Details:deliver hardware to the end customers in dsl. facilitate, accelerate and co-ordinates with various factory units the processing for changing and collecting modem for customers, speed up the execution of these needs in order to be able to increase customer’s satisfaction. this includes follow-up and approvals, pending in orders and processing of documentation plus any other special requests. measure and analyze major problems faced by various customers, and propose corrective actions for these problems to increase our customers’ satisfaction. provide recommendations for improvements and lead specific projects that can be done specifically in the department in order to pursue excellence and innovation in various operations performed, in order to improve our service to our customers. promote internally in the organization and externally to our customers the company’s mission, vision, code of ethics and values to improve the value proposition offered to our internal and external customers. confirming the return of old hw from the customers, and closing the case. sending the old hw to the installation team to be tested.