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Rafik Soliman Ouf

Vetting credit specialist at Vodafone Egypt

6th of October, Giza, Egypt

Work Experience

Vodafone Egypt

  • Vetting credit specialistFull Time

    Jan 2023 - Present -2 yrs, 5 months

    Egypt , Cairo

    • Senior Operation SpecialistFull Time

      Jan 2019 - Jan 2023 -4 yrs

      Egypt , Giza

      • Job Details:Measuring and improving overall customer experience levels. Defining customer service workflows. Ability to communicate effectively with all customer service departments. Experience in scheduling and forecasting. Manages a team of assigned customer service representatives and ensures they comply with company guidelines particularly related to quality of service. Monitors or reviews calls or other correspondence between representatives and customers. Ensures that representatives are informed about changes to company products and services. Collects data and prepares reports on customer complaints and inquiries. Prepares monthly reports summarizing the assigned customer service teams performance. Prepares knowledge-based documents such as summaries and responses to frequently asked questions. Identifies opportunities to update or improve customer service procedures and makes recommendations to the Director of Customer Service or other appropriate staff. Assists with budget preparation for the Customer Service department. Performs other related duties as assigned.

    • Collection SpecialistFull Time

      Mar 2016 - Dec 2018 -2 yrs, 9 months

      Egypt , Giza

      • Job Details:responsible for ensuring that their company receives all necessary payments from debtors. Their duties include monitoring accounts payable statements to identify debts owed to their company, contacting customers or business partners to notify them of overdue payments and documenting debts collected.

  • Trade Marketing SpecialistFull Time

    Persona

    Jan 2015 - Mar 2016 -1 yr, 2 months

    Egypt , Cairo

    • Job Details:Working closely with the marketing team to commercialize brand plans, looking at pack formats, pricing and promotions Develop, implement, and track marketing programs such as email, social media, or digital campaigns, and events Collaborate with other internal teams (e.g. product and sales) to develop and monitor strategic marketing initiatives Analyze and report on the performance and efficiency of campaigns Conduct market research and analyze trends to identify new marketing opportunities Develop and create marketing materials, such as sales and product collateral, and ensure brand guidelines are met

  • Market Research AnalyststPart Time

    Intelligence mangement & marketing consultency

    Jan 2013 - Jan 2015 -2 yrs

    Egypt , Cairo

    • Job Details:Prepare reports of findings, illustrating data graphically and translating complex findings into written text. Collect and analyze data on customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting product demand. Conduct research on consumer opinions and marketing strategies, collaborating with marketing professionals, statisticians, pollsters, and other professionals. Measure and assess customer and employee satisfaction. Devise and evaluate methods and procedures for collecting data, such as surveys, opinion polls, or questionnaires, or arrange to obtain existing data.

  • Sales RepresentativeFull Time

    B-tech

    Jan 2010 - Dec 2012 -2 yrs, 11 months

    Egypt , Cairo

    • Job Details:Present, promote and sell products/services using solid arguments to existing and prospective customers Perform cost-benefit and needs analysis of existing/potential customers to meet their needs Establish, develop and maintain positive business and customer relationships Reach out to customer leads through cold calling Expedite the resolution of customer problems and complaints to maximize satisfaction

    • Education

    • MBA

      Arab Academy for Science, Technology and Maritime Transport (AAST)

      Jan 2022 - Jan 2024 - 2 yr

    • Bachelor's Degree in accounting

      Ain Shams University (ASU)

      Jan 2007 - Jan 2011 - 4 yr

    Skills

    • Leadership Management
    • Customer Care
    • Marketing
    • sales skills
    • Business Analysis
    • Marketing Research
    • Operations Management

    Languages

    • English

      Fluent

    Training & Certifications

    • Marketing Foundations: Competitive Market Analysis

      LinkedIn Learning·2022

    • Data science course

      Machinefy·2021

    • SPSS ( Statistical Package for the Social Sciences )

      Central Agency for Public Mobilization and Statistics·2015

    • Advanced excel

      Ain Shams university·2013
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