Raaed Galal Radwan

Customer Service & Retail Sales RepresentativeFull Time

• Job Details:Buildup & opening team  Commercial Promote the sales of products by spotting and seizing sales opportunities, offering alternative solutions to customers' needs and suggesting add on sales in order to achieve the established sales target. Suggest means of improving sales to my supervisor as well as determine “slow moving” or “non-selling” items and suggest sales action. Be aware of developments in the local market by being attentive to information given by customers; be aware of advertisements and promotions in the media and make scheduled market visits to maintain the company’s competitive advantage and to properly advise customers. Review daily stock level on all products in my assigned area and recommends order quantities to the Shopkeeper. Coordinates with Logistics team for information pertaining to stocks in my assigned area (Sofa, Bedroom, Work Space. Mattress and Pax)  Operational Use the till to accurately register products and register payments from customers according to given routines. Solve payment problems based on assigned levels of authority and escalate to Management when necessary. Ensure that IKEA customers are well-attended to, assuring their needs are satisfied. Operations: Receiving payments by cash, check, credit cards, vouchers, or automatic debits. Follow SOP pertaining to cash handling. Computing and recording transactions and ensuring 100% accuracy for all register transactions. Cash handling and safe custody of collected cash Maintaining clean and orderly checkout areas Counting and recording the float before trading begins and upon close of trading. Conduct a daily detailed inspection of my assigned area so as to review the availability and positioning of price labels, product information tags and other communication media. Review daily stock level on all products in my assigned area and recommends orders to the Shopkeeper.  Customer Determine the customers’ requirements, and make appropriate suggestions accordingly. Maintain contact and advice customers on news or recently received items of interest as well as following up on quotations sent in an effort to convert to actual sales. Meet the needs of customers by being understanding and sensitive to diverse customers, by initiating and developing effective working relationships with the customer and by establishing trust and confidence with the customers.  Voluntary Trying to reduce costs as possible as I can to save money to the company Taking the initiative to learn the new co-workers  Achievements: Mystery Shopper 2015 Member of catalogue launch 2014 & 2015