Basic Info

Raaed Radwan

8 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Service & Retail Sales Representative at IKEA - M&S

Experience Details

Customer Service & Retail Sales Representative

Customer Service/Support, Sales/Retail

Experienced (Non-Manager)

Buildup & opening team

 Commercial

Promote the sales of products by spotting and seizing sales opportunities, offering

alternative solutions to customers' needs and suggesting add on sales in order to

achieve the established sales target.

Suggest means of improving sales to my supervisor as well as determine “slow

moving” or “non-selling” items and suggest sales action.

Be aware of developments in the local market by being attentive to information given

by customers; be aware of advertisements and promotions in the media and make

scheduled market visits to maintain the company’s competitive advantage and to

properly advise customers.

Review daily stock level on all products in my assigned area and recommends order

quantities to the Shopkeeper.

Coordinates with Logistics team for information pertaining to stocks in my assigned

area (Sofa, Bedroom, Work Space. Mattress and Pax)

 Operational

Use the till to accurately register products and register payments from customers

according to given routines.

Solve payment problems based on assigned levels of authority and escalate to

Management when necessary.

Ensure that IKEA customers are well-attended to, assuring their needs are satisfied.

Operations:

Receiving payments by cash, check, credit cards, vouchers, or automatic debits.

Follow SOP pertaining to cash handling.

Computing and recording transactions and ensuring 100% accuracy for all register

transactions.

Cash handling and safe custody of collected cash

Maintaining clean and orderly checkout areas

Counting and recording the float before trading begins and upon close of trading.

Conduct a daily detailed inspection of my assigned area so as to review the

availability and positioning of price labels, product information tags and other

communication media.

Review daily stock level on all products in my assigned area and recommends

orders to the Shopkeeper.

 Customer

Determine the customers’ requirements, and make appropriate suggestions

accordingly.

Maintain contact and advice customers on news or recently received items of

interest as well as following up on quotations sent in an effort to convert to actual

sales.

Meet the needs of customers by being understanding and sensitive to diverse

customers, by initiating and developing effective working relationships with the

customer and by establishing trust and confidence with the customers.

 Voluntary

Trying to reduce costs as possible as I can to save money to the company

Taking the initiative to learn the new co-workers

 Achievements:

Mystery Shopper 2015

Member of catalogue launch 2014 & 2015


Company Details

IKEA - M&S

Egypt

More than 1000 employees

Retail, Real Estate/Property Management

http://www.al-futtaim.ae

Sep 2011 to present (5 years 3 months)
Public Relation & Tour guide at Al Azha Park

Experience Details

Public Relation & Tour guide

Customer Service/Support

Experienced (Non-Manager)

Provide accurate reports to the Manager.
Printing tickets, coordinate with other departments, help and guide customers, Answer customers' questions and provide information about company.
Answer inbound calls as well as assist customers who have specific inquiries
Build customer’s interest in the services and products offered by the company Attention to detail.
A sound knowledge of telephone etiquette


Company Details

Al Azha Park (multinational)

Cairo, Egypt

More than 1000 employees

Entertainment

www.AKDN.org

Jul 2007 to Mar 2011 (3 years 8 months)

Achievements


*I got Customer Service Champion in M&S Al-Futtaim Group twice in one year from the mystery shopper *I got Thank You Certification from IKEA CFC Al-Futtaim Group according to my hard work during the buildup.

Education

BSc in Social Work

Education Details

BSc

Social Work

the high institute of social work, Egypt

C / Good / 65 - 75%

N/A

N/A

the high institute of social work
2002 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

EL Khedewya

Egypt

2002

C / Good / 65 - 75%

N/A

EL Khedewya
2002

Certifications

ICDL
May 2006

Certificate details

ICDL

May 2006

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

Public Relation management

May 2006

AUC

N/A

Training/Course Details

Human Resource management

Oct 2007

Totality

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdobe PhotoshopAl Azha ParkArchitectureBusiness DevelopmentCash OfficeCommunicatorCustomer ServiceCustomer Service & Retail Sales RepresentativeCustomer ServiveCustomer-orientedEnglishEntertainmentFlexibleHard WorkerHuman Resource ManagementICDLMicrosoft OfficeNAVProperty ManagementPublic Relation & Tour GuidePublic Relation ManagementReal EstateRetailSalesSocial WorkSupportSupportiveTour GuideTravel

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Tools and Technologies

Adobe Photoshop

Adobe Photoshop

: Intermediate

: High

:

1-3 years

Microsoft Office

Microsoft Office

: Intermediate

: Extreme - I love it!

:

3-5 years

NAV

NAV

: Intermediate

: High

:

1-3 years

Fields of Expertise

customer servive

customer servive

: Expert

: Extreme - I love it!

:

5-7 years

Cash Office

Cash Office

: Advanced

: Extreme - I love it!

:

3-5 years

Sales

Sales

: Advanced

: High

:

5-7 years

Tour Guide

Tour Guide

: Advanced

: High

:

5-7 years

Key Skills

Communicator, Hard worker, Customer-oriented, Flexible / Adaptive, Supportive

Online Presence

http://www.linkedin.com/profile/view?id=148311447&trk=nav_responsive_tab_profileURL(ex: http://www.facebook.com/sharle.chaplin)twitter.com/SharleChaplin

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