Raed Alloud

Manager, Customer Relationship and Business DevelopmentFull Time

• Job Details:Customer Relationship Management Role • Manage relationships with clients and handle client-facing meetings • Manage relationships with key suppliers and foster positive partnerships • Gather clients’ queries to deliver information on new services, features, and developments, and to assist them overcome any challenges. • Identifying new sales and business development opportunities through existing and potential client and partner networks • Collaborate with internal teams (e.g. sales, helpdesk, developers, senior management) to address customers’ requests. • Participate in trade shows and networking events • Conducting demonstrations – either in person or remotely (webinar) for Wageloch software and other relevant add-on programs and technologies • Liaise regularly with Development and Helpdesk teams to stay current of any updates and changes to Wageloch software • Liaise with, and provide feedback and information as required with any Sales, Marketing or Advertising Third Parties Business Development Role • Increase product penetration with new and existing customers and markets through corrugate conversion. • Review and deliver on the strategic positioning of selling price & selling structure. • Conduct market research to forecast and understand growing patterns and areas. • Collaborate on product ideas for pooling and opportunities to grow the Asset Management/Pooling business stream. • Establish and maintain close working relationship with internal stakeholders • Travelling within Regional NSW.