Radwa Yusuf El-Sayed

Project & Quality specialistFull Time

• Job Details:Handle: - Creation of all operation processes for the Administration department including creation of workflows on Bizagi - Shared in earning the ISO quality certificate 9001-2008 - Quality assurance for the processes in form of audit, action plans, surveys and inspection visits to the premises and the stores 2 times per activity every year - Created a new channel for feedback&suggestions to measure Administration services performance - Created and was fully responsible for presenting a monthly dashboard to the management for the Admin services Performance - Played a representative role on behalf of the Administration in all the induction sessions held for the new comers - Attended a training for the lean six sigma orange belt certificate - Handled all Administration projects with the IT in terms of new systems creation and enhancing the current up and running systems - Recently in Jan was moved to the HR department to continue the same tasks in addition to handling the HR processes gradually - Participated in IT&Texhnical integerated ISO 9001-2015 certificate on behalf of the processes owner (my manager) and passed - Currently preparing for the ISO certificate 9001-2015 for the Administration department

Admin Facilities Maintenance SpecialistFull Time

• Job Details:Used to move 18 technicians to handle: - Facility maintenance requests in all Etisalat Misr premises including 4 buildings - Facility maintenance requests in Etisalat Misr 90 franchise store across Egypt with a specialized vendor - All the Purchasing requests supporting the maintenance requests for the 4 premises and 16 flagship store across Egypt - Technicians’ perdiem claim with the HR