Basic Info

Radwa Osman

9 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Team Leader at Carma

Experience Details

Team Leader

Analyst/Research

Experienced (Non-Manager)

Team management

•Acknowledge and reward team and team member accomplishments, as well as exceptional performance
•Completion of accurate, high-quality coding work to deadlines.
•Providing assistance to researchers in terms of helping understanding of how to code, briefing coders on new projects, monitoring quality of researchers work.
•Arranging cover for absent research coders in conjunction with other Team leaders and Research coding Manager.
•Receiving feedback from quality assurance department on coding team performance and ensuring this is communicated to the team and steps are taking to improve quality of coding where necessary.
•Ensuring that the Research Coder are responsible for their coding completed on schedule , and alert the coding operation Manager of potential delays in a timely manner.
Reporting
• Interpreting research data and translating it into accurate, informative and timely PR measurement reports, including qualitative and quantitative metrics and insightful narrative, to standards set both by the client and internally
• Liaising with colleagues at the mother company
• Proofing written reports (from Research Executives) and giving clear, accurate and constructive feedback


Company Details

Carma (multinational)

Egypt

101-500 employees

Research

https://www.carma.com/

Jul 2015 to present (2 years 5 months)
Senior Research Executive at Salience Insight

Experience Details

Senior Research Executive

Analyst/Research

Experienced (Non-Manager)

Client management

• Dealing with client queries regarding reports in a professional manner, by phone or email
• Emailing reports to clients, writing in a professional manner

Reporting
• Interpreting research data and translating it into accurate, informative and timely PR measurement reports, including qualitative and quantitative metrics and insightful narrative, to standards set both by the client and internally
• Liaising with colleagues at the mother company
• Proofing written reports (from Research Executives) and giving clear, accurate and constructive feedback

Team management
• Acknowledge and reward team and team member accomplishments, as well as exceptional performance
• Allocating appropriate report writer(s) to each project report in a timely manner
• Allocating batches of articles to coders, where a group is involved, in a manner that ensures the end deadline will be met; includes sending work out to freelance coders and ensuring receipt
• Arranging cover for absent freelance coders (together with the Client Services)
• Arranging cover for absent staff (together with the Client Services)
• Briefing reporting teams on project background and client goals, including a detailed spec for the charts and narrative, initially and through ongoing quality checks and feedback
• Communicating and enforcing coding deadlines, ensuring that article coding volumes meet expected levels
• Communicating client goals and requirements and engaging with the report writers to meet client delivery targets
• Ensuring quality of reporting amongst the team
• Managing, coordinating, and supervising work between team members while keeping relevant records
• Responding to team members' questions about specific projects accurately, fully and in a timely manner
• Responding to team members’ questions about administrative issues accurately, fully and in a timely manner


Company Details

Salience Insight (multinational)

Egypt

101-500 employees

Research

N/A

May 2013 to Jul 2015 (2 years 2 months)
Collection & Credit Management Representative at Vodafone Egypt

Experience Details

Collection & Credit Management Representative

Customer Service/Support

Experienced (Non-Manager)

Explaining customer usage, informing about due date & making deals with time limit.
Reviewing bills before bill issuance to insure system accuracy.
Handling floor duties to maintain quality and service level.


Company Details

Vodafone Egypt (multinational)

Egypt

More than 1000 employees

Telecommunications

N/A

Mar 2010 to Jun 2011 (1 year 3 months)
Customer Service Representative at Vodafone Egypt

Experience Details

Customer Service Representative

Customer Service/Support

Entry Level

Handling customers complains and inquires.
Following up with customers to maintain customer satisfaction.
Receiving work orders following Quality Evaluation Standards.


Company Details

Vodafone Egypt

Egypt

501-1000 employees

Telecommunications

N/A

Jun 2008 to Mar 2010 (1 year 9 months)

Education

License in Sociology

Education Details

License

Sociology

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2003 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Mahmoud omar high school

Egypt

2003

B / Very Good / 75 - 85%

N/A

Mahmoud omar high school
2003
This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAnalysisArabicCarmaCollection & Credit Management RepresentativeCustomer ServiceCustomer Service RepresentativeCustomer-orientedEnglishFlexibleInteractiveLeaderMicrosoft ExcelMicrosoft PowerPointMicrosoft WordORCA Analyzing ToolRIMA Analyzing ToolResearchSalience InsightSenior Research ExecutiveSiebelSociologySpanishSupportTeam LeaderTeam PlayerTelecommunicationsVodafone Egypt

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Advanced

: Advanced

Spanish

Spanish

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

ORCA Analyzing tool

ORCA Analyzing tool

: Expert

: Medium

:

1-3 years

RIMA Analyzing tool

RIMA Analyzing tool

: Expert

: High

:

1-3 years

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

More than 7 years

Microsoft Word

Microsoft Word

: Advanced

: High

:

More than 7 years

siebel

siebel

: Advanced

: Medium

:

1-3 years

Microsoft PowerPoint

Microsoft PowerPoint

: Intermediate

: High

:

More than 7 years

Fields of Expertise

Customer Service

Customer Service

: Advanced

: High

:

3-5 years

Analysis

Analysis

: Advanced

: High

:

5-7 years

Key Skills

Leader, Customer-oriented, Flexible / Adaptive, Interactive, Team Player

Online Presence

https://www.linkedin.com/in/radwa-osman-4a69845a/https://www.facebook.com/radwa.osman

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