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Radwa Fathy

Account Manager at Raya Contact Center

Cairo, Egypt
  • Microsoft Office
  • Team Management
  • Managing Staff Performance
  • Time Management

Work Experience

  • Account Manager at Raya Contact Center

    Jul 2016 to present · 2 Years 10 Months
  • Operations Team Leader at Raya Contact Center

    Apr 2014 to Jul 2016 · 2 Years 6 Months
  • Technical Support Advisor at Raya Contact Centre

    Dec 2012 to Apr 2014 · 1 Years 6 Months
  • Technical Support Account Advisor at Raya Contact Center

    Dec 2012 to Apr 2014 · 1 Years 6 Months

View 1 more experiences

Education

  • BSc in Computer Science

    Cairo University - Egypt 2007 to 2011 · 4 Years
  • High School - Thanaweya Amma

    Maadi Secondary School for Girls - Egypt 2007

Skills
Tools and Fields of Expertise

  • Microsoft Office
  • Team Management
  • Managing Staff Performance
  • Time Management

Languages

  • English

    Advanced
  • Arabic

    Fluent

Training & Certifications

  • English for Professional Purposes B1 (CEFR)

    AUC · 2018
  • Time and Stress Management

    Network Training Center · 2017
  • How to Coach Employees to peak Performance

    Dale Carnegie · 2016
  • Supervisory Development Program

    Dale Carnegie · 2016
  • On Trac Star Certificate

    On Trac · 2015
  • Team Leader Development

    Raya Contact Center · 2014
  • Centura

    ITs-GBS Company · 2010