Basic Info

Radwa Fathy

4 years

Cairo, Egypt

Bachelor's Degree

Student

Work Experience

Account Manager at Raya Contact Center

Experience Details

Account Manager

Customer Service/Support

Manager

N/A


Company Details

Raya Contact Center

Cairo, Egypt

More than 1000 employees

Consumer Services

N/A

Jul 2016 to present (1 year 3 months)
Operations Team Leader at Raya Contact Center

Experience Details

Operations Team Leader

Customer Service/Support

Manager

Managing Team Consists of more than 15 agents , Handling Their requests and Setting Action Plans to Improve their performance in order to achieve their KPIs and Achieve Company Goals


Company Details

Raya Contact Center

Cairo, Egypt

More than 1000 employees

Computer and Network Security , Consumer Services

http://www.rayacc.com/

Apr 2014 to Jul 2016 (2 years 3 months)
Technical Support Advisor at Raya Contact Centre

Experience Details

Technical Support Advisor

Customer Service/Support

Experienced (Non-Manager)

Technical Support account Advisor for Etisalat UAE ,, Handling Technical Issues for Home Services and Business Services Like Internet , Web-hosting , Landline, IPTV and Domain Name Troubleshooting


Company Details

Raya Contact Centre

Cairo, Egypt

N/A

Consumer Services

http://www.rayacc.com/

Dec 2012 to Apr 2014 (1 year 4 months)
Technical Support Account Advisor at Raya Contact Center

Experience Details

Technical Support Account Advisor

Customer Service/Support

Experienced (Non-Manager)

Home Services - Etisalat UAE


Company Details

Raya Contact Center

Egypt

N/A

Information Technology Services, Telecommunications, Information Technology Services

N/A

Dec 2012 to Apr 2014 (1 year 4 months)
Technical Support at Virgo Communication

Experience Details

Technical Support

IT/Software Development

Experienced (Non-Manager)

Supporting three different projects, solving customer's problems and make reports on how to improve those systems
Projects names : Safa for Umrah Agencies , Enjaz for authorized companies by Saudi embassies automation and Saudi airlines reservation website


Company Details

Virgo Communication

Cairo, Egypt

501-1000 employees

Computer and Network Security , Computer Networking , Computer Software

N/A

Jan 2012 to Nov 2012 (10 months)

Education

BSc in Computer Science

Education Details

BSc

Computer Science, Information Technology

Cairo University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Cairo University
2007 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Maadi Secondary School for Girls

Egypt

2007

A / Excellent / 85 -100%

N/A

Maadi Secondary School for Girls
2007

Certifications

Certificate details

On Trac Star Certificate

Aug 2015

100 out of 100

N/A

N/A

On Trac

Team Leader Development

Training and Courses

Training/Course Details

Centura

Aug 2010

ITs-GBS Company

- Summer Trainee 2010 In “ITS-GBS” • Date: 4-July 2010 to 31- August2010. • Working on phoenix project using Centura programming language ”SQL Windows Applications”. • We didn’t have access to the real software so we work externally on small applications , also we took sessions on the work flow in this project from developing ,debugging , testing and delivering .finally , How the project manager distribute work on specific project.

Training/Course Details

Team Leader Development

Jul 2014

Raya Contact Center

N/A

Training/Course Details

Supervisory Development Program

Nov 2016

Dale Carnegie

Supervisory Development Program

Training/Course Details

How to Coach Employees to peak Performance

Dec 2016

Dale Carnegie

How to Coach Employees to peak Performance

Training/Course Details

Time & Stress Management

May 2017

Network Training Center

Time & Stress Management

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

Account ManagerArabicC++CenturaComputer And Network SecurityComputer NetworkingComputer ScienceComputer SoftwareConsumer ServicesCustomer ServiceEnglishHard WorkerHow To Coach Employees To Peak PerformanceITInformation TechnologyInformation Technology ServicesJavaMusicOn Trac Star CertificateOperations Team LeaderOrganizerPHPPhotographyProblem SolverReadingSocialSoftware DevelopmentSupervisory Development ProgramSupportSupportiveTeam Leader DevelopmentTeam ManagementTechnical SupportTechnical Support Account AdvisorTechnical Support AdvisorTelecommunicationsTime & Stress ManagementTime Management

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Java

Java

: Advanced

: High

:

1-3 years

C++

C++

: Intermediate

: High

:

1-3 years

PHP

PHP

: Intermediate

: Medium

:

Less than 1 year

Fields of Expertise

Team Management

Team Management

: Expert

: Extreme - I love it!

:

3-5 years

Time Management

Time Management

: Advanced

: Extreme - I love it!

:

3-5 years

Key Skills

Hard worker, Organizer, Problem Solver, Social, Supportive

Online Presence

eg.linkedin.com/pub/radwa-fathy/1b/b46/592/https://www.facebook.com/radwa.fathyhttps://twitter.com/RadwaFAhttp://about.me/radwafathyhttp://radwa-fathy.blogspot.com/http://radwafathy.tumblr.com/

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