Radwa Fathy

Customer Experience ManagerFull Time

• Job Details:1- Setting all customer related processes. 2- Acting as a focal point between our company and our vendor to ensure delivering excellent experience to our customers. 3- Reviewing vendor invoice. 4- Auditing on all activities to ensure that agreed processes are applied. 5- Following up on reporting team to ensure that all necessarily reports are sent accurately and on time. 6- Responsible for all Business reviews content and presentations.

Account ManagerFull Time

• Job Details:* Supervises and directs the Operations of Team Leaders. * Ensures that corrective actions are taken by Team Leaders in the process of monitoring and coaching Advisors. * Holds weekly meetings with Team Leaders to review operational results and to discuss improvement steps. * Follow the implementation approach for any new scope or change of scope required by the client by filling out the process change request form and following the rest of the approach. * Keeping a track sheet for all process change forms to track clients requirements and change requests

Account ManagerFull Time

• Job Details:- Operates as the point of contact for assigned customers - Makes sure clients receive requested services in a timely fashion - Establish, develop & maintain positive business relationships with customers - Generate sales among assigned customers, including up-selling and cross-selling - Identifies opportunities to grow business by cold calling, setup online meetings & listen to customer’s requirements & feedback - Reviving lost customers & handle complaints or objections - Prepare and deliver appropriate presentations on the provided services - Collaborate with team members to achieve better results - Performing cost-benefit analyses of existing and potential customers Aiming to achieve monthly or annual targets.