Radwa Mohamed Abdou

administrator Full Time

• Job Details:Family business. -Improve Customer Experience and ensure maximum customer satisfaction . -Plan, administer, organize, and successfully implement all activities in relation to the pharmacy operations. -Oversee the pharmacy inventory., and ensuring the establishment and maintenance of records, -Perform selection of departmental staff and give orientation and supervision, as well as dismissal when necessary.

travel AgentFull Time

• Job Details:Expedia.ca project -Answer telephone calls and Provide the highest level of customer care at all times. -Act with courtesy, speed and efficiency to build positive customer relationships . -Gain a thorough understanding of customers’ business needs. -Make suggestions and assist with itinerary planning, make domestic and international travel arrangements, which include: air, hotel, tours, car rentals , ground transportation and other travel related travel logistics. -Provide the best possible prices and advise the most suitable product . -Make airline ticket reservations and issue tickets to clients in accordance with the company policy using Saber GDS system , taking into consideration the client's requirements. -Inform customers of essential travel information, such as travel times, passport/visa requirements, check-ins ,seating ,meal preference and baggage allowance. -Make hotel reservations accordance with the company policy using Voyager hotel reservation software , taking into consideration the client's requirements. -Inform customers of essential accommodation information, such as check in / check out times, hotel amenities ,hotel policies and communicate customers requests to the hotel . -Direct / make calls to the concerned service provider to ensure that customer inquiries are dealt with in an efficient manner. -Handle customer orders and follow on payments in a timely and professional manner to ensure customer satisfaction and repeat business . -Carry out any additional responsibilities assigned by the management from time to time.

Travel Agent Full Time

• Job Details: -Answer telephone calls and Provide the highest level of customer care at all times. -Act with courtesy, speed and efficiency to build positive customer relationships . -Gain a thorough understanding of customers’ business needs. -Make suggestions and assist with itinerary planning, make domestic and international travel arrangements, which include: air, hotel, tours, car rentals , ground transportation and other travel related travel logistics. -Provide the best possible prices and advise the most suitable product . -Make airline ticket reservations and issue tickets to clients in accordance with the company policy using Saber GDS system , taking into consideration the client's requirements. -Inform customers of essential travel information, such as travel times, passport/visa requirements, check-ins ,seating ,meal preference and baggage allowance. -Make hotel reservations accordance with the company policy using Voyager hotel reservation software , taking into consideration the client's requirements. -Inform customers of essential accommodation information, such as check in / check out times, hotel amenities ,hotel policies and communicate customers requests to the hotel . -Direct / make calls to the concerned service provider to ensure that customer inquiries are dealt with in an efficient manner. -Handle customer orders and follow on payments in a timely and professional manner to ensure customer satisfaction and repeat business . -Carry out any additional responsibilities assigned by the management from time to time.