Radwa ayman Mohamed

Talent ManagerFull Time

• Job Details:- selecting right resources for specific projects - search and hire new resources specialized in needed languages - solving all freelancers issues and following up on their invoices - facilitate communication between project managers and freelancers - ensure to fulfil all project managers needs regarding needed freelancers

Customer Service executiveFull Time

• Job Details:Delivers service and support to customers through live chats, emails and phone calls. • Provides answers to customers by identifying problems, researching answers, and guiding customer through corrective steps. • Handles and resolves customer complaints, tickets. • Provides information to customers in regards to Company’s services and products. • Provides quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting (deposits and withdrawals) and overall trading enquiries. • Maintain a balance between company policy and customer benefit in decision making. • Handling issues in the best interest of both customer and company, • Inform customer about internal regulations and procedures of the Company,

HR specilaistFull Time

• Job Details:• Carry out the recruitment and selection processes. • Manage personal activities. • Address training needs with line managers and review performance management process • Arrange performance appraisal and send it to employees and set performance appraisal interviews • Bridge management and employee relations by addressing demands and solve issues. • Maintain pay plans and payroll process • Provide management with decision support regarding HR metrics, • Maintain the arrangement of HR files. • Set organization exit interviews