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Radwa Sherif

Customer Support Representative and Operations Executive at Arab engineers for engineering services

Heliopolis, Cairo, Egypt

Work Experience

  • Office manager and procurement officerFull Time

    Commander for petroleum and mining services

    Oct 2022 - Present -2 yrs, 8 months

    Egypt , Cairo

    • Customer Support Representative and Operations ExecutiveFull Time

      Arab engineers for engineering services

      Jun 2020 - Present -5 yrs

      Egypt , Cairo

      • Job Details:1- collecting Sales orders from sales team to proceed with suppliers 2- following up with supply chain manager for current status of orders 3- update customers weekly using mail regarding their order status 4- confirm with customers to deliver thier goods and collect down payments 5- checking with warehouse for stock and mange inputs and outputs 6- follow up with finance team for current financial status for each company. 7- handling all customers and provides them all the answers they need. 8- trying to help cutomers to find their request throw our company and feel satisfied with us
    • Customer relationsFull Time

      Investreg - Beta pharma

      Sep 2019 - May 2020 -8 months

      Egypt , Cairo

      • Job Details:1- Responsible for interal process inside our compnay 2- manage tasks between departments 3- update clients with the updates regarding their request throw mail and phone 4- Check if there is any problem with customer and try to solve it as soon as to meet thier needs 5- Creat Schedules for CEO 6- Filling all documents and arrange documents.
    • Customer relationsFull Time

      EPSOS ALGERIA

      Jan 2019 - Jun 2019 -5 months

      Algeria , Algiers

      • Job Details:Responsible for handling our clients throw phone, confirm that they serviced in a good way and if they have any other questions about our business. check with clients which have complains about our service and solve their problem.
    • Education

      • Bachelor's Degree in Commerce

        Helwan University

        Jan 2013 - Jan 2017 - 4 yr

      • High School - Thanaweya Amma

        Abd El Aziz Al soud

        Jan 2013 

      Achievements

      Customer service foundations course

      Skills

      • Communication
      • Customer Support
      • Office management
      • Microsoft Office
      • Customer Service
      • Business Administration
      • Problem Solving
      • Procurement
      • Purchasing Management

      Languages

      • Arabic

        Fluent
      • English

        Advanced

      Training & Certifications

      • Communication skills

        Helwan university·2017
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