
Radwa Sherif
Customer Support Representative and Operations Executive at Arab engineers for engineering services
Heliopolis, Cairo, EgyptWork Experience
Office manager and procurement officerFull Time
Commander for petroleum and mining services
Oct 2022 - Present -2 yrs, 8 months
Egypt , Cairo
Customer Support Representative and Operations ExecutiveFull Time
Arab engineers for engineering services
Jun 2020 - Present -5 yrs
Egypt , Cairo
- Job Details:1- collecting Sales orders from sales team to proceed with suppliers 2- following up with supply chain manager for current status of orders 3- update customers weekly using mail regarding their order status 4- confirm with customers to deliver thier goods and collect down payments 5- checking with warehouse for stock and mange inputs and outputs 6- follow up with finance team for current financial status for each company. 7- handling all customers and provides them all the answers they need. 8- trying to help cutomers to find their request throw our company and feel satisfied with us
Customer relationsFull Time
Investreg - Beta pharma
Sep 2019 - May 2020 -8 months
Egypt , Cairo
- Job Details:1- Responsible for interal process inside our compnay 2- manage tasks between departments 3- update clients with the updates regarding their request throw mail and phone 4- Check if there is any problem with customer and try to solve it as soon as to meet thier needs 5- Creat Schedules for CEO 6- Filling all documents and arrange documents.
Customer relationsFull Time
EPSOS ALGERIA
Jan 2019 - Jun 2019 -5 months
Algeria , Algiers
- Job Details:Responsible for handling our clients throw phone, confirm that they serviced in a good way and if they have any other questions about our business. check with clients which have complains about our service and solve their problem.
Education
Bachelor's Degree in Commerce
Helwan UniversityJan 2013 - Jan 2017 - 4 yr
High School - Thanaweya Amma
Abd El Aziz Al soudJan 2013
Achievements
Customer service foundations course
Skills
Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
Communication skills
Helwan university·2017