Radwa Roshdy

Front Office Executive

• Job Details:Welcome and check-in guests, making a warm and professional first impression. Kindly and promptly address guest inquiries, requests, and concerns. Provide information about hotel services, amenities, and local attractions. Coordinate with other hotel departments to fulfill guest needs and requests. Manage reservations, cancellations, and room assignments. Answer and forward phone calls. Process payments, handle cash, and maintain accurate records. Maintain a tidy and organized front desk area. Use hotel management software for check-ins, check-outs, and guest information.

Customer Service and Sales Representative

• Job Details:Answer phones and assist customers in making, altering or cancelling reservations. Respond to emails with reservation information, confirmations and additional details. Advise customers regarding ongoing promotions or available upgrades that may enhance their experience. Answer questions regarding rooms, facilities, rates and events. Take and manage online booking through the online booking system. Follow up with guests who may have had an issue with online or telephone bookings. Obtain payment information and run credit/debit card payments when required.