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Radwa Mohamed Ibrahim

Teamleader at Sitel Group

Maadi, Cairo, Egypt

Work Experience

  • TeamleaderFull Time

    Sitel Group

    Jul 2020 - Present -4 yrs, 11 months

    Egypt , Cairo

    • Job Details:Floor and service level manager. Delivering sessions Quality and S-CATs. Analyzing client's data and sending MTD. Handling 15 team members whom are working in different line of business. Raising business maturity and awareness for higher and stable growth.

  • Reporting SpecialistPart Time

    Teleperformance

    Dec 2019 - Feb 2020 -2 months

    Egypt , Cairo

    • Operation SupervisorFull Time

      Teleperformance

      Jan 2019 - Mar 2020 -1 yr, 2 months

      Egypt , Cairo

      • Subject Matter Expert (sme) Machine LearningFull Time

        Teleperformance

        Jul 2018 - Jan 2019 -6 months

        Egypt , Cairo

          • Education

          • Bachelor's Degree in English literature

            Cairo University (CU)

            Jan 2017 

          • High School - Thanaweya Amma

            El Helal El Ahmar Experimental language

            Jan 2013 

          Skills

          • EFL
          • Microsoft Office
          • Coaching
          • Quality Assurance

          Languages

          • English

            Fluent

          • Arabic

            Fluent

          • French

            Intermediate

          Training & Certifications

          • English language

            Languages and translation center·2015
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