Radwa Ahmed El Balqany
Content Specialist at Khazna
6th of October, Giza, EgyptWork Experience
Content SpecialistFull Time
Jun 2022 - Present -3 yrs
Egypt , Cairo
- Job Details:- Following up with the different teams to collect any new updates - Delivering the new updates to the CX team in a simple and clear way - Participating in creating new processes and improving the existing ones with the Operations team - Supporting the SME and QA teams with solving and escalating existing issues - Handling project management tasks (creating project plans and mentoring task completion
Customer Support RepresentativeFull Time
Jan 2022 - May 2022 -4 months
Egypt , Cairo
- Job Details:- Handling customers over different queues (Chat-Calls) - Handling escalation calls - Investigating escalations with companies’ HR - Mentor new batches providing guidance and support during their training
Customer Support RepresentativeFull Time
- Job Details:Handling Uber drivers concerns in person
Social media, Customer service.Full Time
Nami Korea cosmetics
Jan 2020 - Jun 2020 -5 months
Egypt , Cairo
- Job Details:Social media, Customer service agent and Translator (Arabic-English-Korean)
Public relations and purchase managerFull Time
- Job Details:- Communicating with potential partners in Korea and the US - Finalizing the required legal papers needed for the new product launch Planning the new products launching agenda.
Education
Bachelor's Degree in architecture engineering
Cairo University (CU)Jan 2020
Skills
Languages
Arabic
FluentEnglish
AdvancedKorean
Intermediate