Radia Elhennawy

Executive Trainer at Raya contact center

Maadi, Cairo, Egypt
  • Training
  • Sales
  • Human Resources

Work Experience

Regional ManagerFull Time

Raya Customer Experience

August 2022 - Present • 1 yr, 8 months

Senior Training SupervisorFull Time

Concentrix

June 2019 - Present • 4 yrs, 10 months

Senior TrainerFull Time

Exceed

April 2018 - May 2019 • 1 yr, 1 month

Executive TrainerFull Time

Raya contact center

March 2018 - Present • 6 yrs, 1 month

Education

  • Bachelor's Degree in Management

    Modern Academy for Engineering and Technology (MIS)Jan 2012 to Jan 2015 · 3 Years

  • High School - Thanaweya Amma

    Al Bashaer Jan 2011

Skills

Tools and Fields of Expertise

  • Training
  • Sales
  • Human Resources

Languages

  • English

    Fluent

  • Arabic

    Fluent

Training & Certifications

  • Train the trainer (TOT)

    RCC·2017

  • • Ontrac Training Program from RCC Training

    Ontrac ·2017

  • IELTS

    IDP ·2017

  • • Cisco Cloud Solutions Course from Cisco office in London

    Cisco·2016

  • • Cisco Customer interaction center coach certified

    Cisco I-coach ·2016

  • Creative Thinking certificate from IBT

    2016

  • Data Visualization

    Coursera·2015

  • Speed Reading

    iTEP·2013

  • Time management

    iTEP·2013

  • TOEFL

    AUC·2012
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