Radia Elhennawy

Executive TrainerFull Time

• Job Details:• Carrying out training needs analysis to identify the level of people's knowledge • Designs course materials and other documents such as handouts, manuals and exercises • Organizes courses to meet the needs of learners and demands of business • Evaluates the effectiveness of the training and course outcomes • Liaises with external course providers to be updated with latest Training techniques & program • Abides to COPC approaches and requirements • Leverage function performance to meet training metrics targets. • Communicates regularly with Operations to tailor and deliver refreshment sessions based on quality reports presented. • Provides pre-operational feedback to HR and OP on new agents and their fitness for performing duties required in their respective projects • Evaluates agents' responsiveness to training and development. • Logs in for minimum of 3 hours per quarter in his/her respective projects. • Ensures training evaluation form is used by Trainees. • Acts as a Reference for calibration sessions. • Acts as a gauge for TL and QA monitoring process and accordingly monitors them side by side to assure they are adhering to calibration process. • Login specific hours. • Performs other related duties