RE
Radia Elhennawy
Regional Training Manager at Raya CX
EgyptWork Experience
Raya CX
Aug 2022 - Present -3 yrs, 1 month
Egypt
- Job Details:Develop a department of well-trained, competent professionals who continuously improve the organization and themselves. Conduct train-the-trainer sessions, coordinate with quality supervisor and operations, create and maintain training schedules, and manage client relationships.
Concentrix
Dec 2021 - Jul 2022 -7 months
Egypt
- Job Details:Develop a department of well-trained professionals, conduct training sessions, coordinate training schedules, and manage client relationships.
Senior Quality & Training Supervisor
Concentrix
Jul 2019 - Nov 2021 -2 yrs, 4 months
Egypt
- Job Details:Drive initiatives to improve training quality, evaluate trainer consistency, and conduct coaching sessions.
Telecom Egypt
Aug 2018 - Jun 2019 -10 months
Egypt
- Job Details:Conduct training needs analysis, design course materials, and evaluate training effectiveness.
Education
Bachelor's Degree in Business Administration
ESLSCA Business SchoolJan 2021
Bachelor's Degree in Global Marketing
ESLSCA Business SchoolJan 2019
Bachelor's Degree in Business Administration
Modern Academy in Maadi (MAM)Jan 2015
High School
El-Bashaer international schoolJan 2011
Skills
- Microsoft Office
- Tableau
- Video Editing
- Salesforce.com
- sales navigator
- Powerbi
- E-Learning Design
- Emotional intelligence
- Creative Thinking
- Time Management
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Languages
Arabic
FluentEnglish
FluentGerman
Intermediate