Rabab Fawzii Mohammed

Call Center representative at Raya Full Time

• Job Details: Receiving and dealing with all initial customer communications  Providing accurate information and advice  Guiding all customer issues to a satisfactory conclusion  Following up on ongoing customer cases and communicating progress to management and customer  Creating and maintain customer call logs  Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.  Maintains call center database by entering information.  Keeps equipment operational by following established procedures; reporting malfunctions.  Updates job knowledge by participating in educational opportunities.  Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. - I am responsible for Interactive voice response (IVR) for some organizations like: - Peugeot - Raya - Universal - Coca-Cola - Divin